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about Precision Garage Door
Precision Garage Door of East Bayhas received 97 reviews, averaging 4.00 Stars:
San Ramon, CA
Oakland, CA
Precision makes good garage doors, and I would recommend them. However, one of the parts they use, the door handle/lock combo, is cheaply made, and was never particularly easy to use. (Our garage door is manual.) The keys that come with it are also cheaply made, and sure enough, yesterday one broke off inside the lock. Result? It cost $350 to have the garage pried open ( luckily we could do that..) and then the very nice tech replaced the lock. I immediately went to Ace to get new, stronger keys made. But the actual lock, though brand new, is still not easy to use/insert a key. But it works…Precision needs to upgrade this part.
- Len Nathan
Hayward, CA
Service was great, price, little high, all is good.
- Brenda & Willie Lewis
Pittsburg, CA
Tech arrived on time and finished worked in promised time frame.
- Victoria cCinco
Oakley, CA
Bachir Gharbi was very helpful in explaining about the parts that I needed and how they work on the garage door. He was quick in arriving and he did a good job. Thank you. If I have any questions for you I'll let you know but so far so good.
- Victoria Oster
Concord, CA
Tech Great guy I spent $269.00 but the problem is still there. recommend i purchase a new opener etc hopefully that will solve my issue
- Al Hagevig
Hayward, CA
Repeat customer
- Willie Campbell
Fremont, CA
Tech was nice and sounds knowledgeable. But said 9 months warranty on labor, but California state law says 1 year warranty on labor, presume owner knows that. Gave senior discount.
- Robert Brusstar
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Service Technician Team: Rodney Farmer
Hercules, CA
The technician service is nice and everything but, the cost of service and materials are too high (for a senior without job like me.) The discounts is ok but still, the base cost is too high. Other companies are estimating from $1500-1800 only. I paid $2127.00 just to replace the parts. Price could have been better.
- Marissa Madizon
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Service Technician Team: Carlos Larios
Pittsburg, CA
Sheridan is very knowledgeable about to fix our garage door he show us what is what parts need to be repaired or replace and also show us wear and tear and I would recommend him and Precision to my friends and family is they had problems about their garage doors way to go Precision Garage Doors
- Charley Mariano
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Service Technician Team: Sheridan Abad
Fremont, CA
When I had made an appointment, the front desk person assigned a technician. And, if there was any changes of technician's base on a change of assignment that I would be notified, that never happened. Aside from that, David L. called to let us know that he was on his way. David worked meticulous in rebuilding 80% of a 24 yr old garage door. He explained what to be replace and eventually showed the worn parts. David also took the time to instruct/inform of a yearly preventative maintenance. Whereas just fix it and run (this was other companies that my neighbors had used). This would have been a 5 star for David, if not for the front desk.
- Antonio Bernal
Hercules, CA
No you did not meet my expectations with Travis this time, Travis replaced the rollers when he was here before, but the rollers need to be adjusted, something is pulling the wood from around the garage door frame. Travis said the rollers were in their place and could not see anything wrong, he could not fix what he could not see, clearly there is something going on. Other that that I am still happy with precision.
- Bobbie Edison
Newark, CA
Overall experience was good. Super pricey for the amount of work that was done. 20 minutes worth of work for $350 ????. The assistant was great. He did most of the work while the main guy supervised. Wish I had more time to shop around for a better price.
- Leo Choi
Hayward, CA
Thank you for the emergency repair and install. It was nicely done in a few hours as advertised. I appreciate very much the excellent service from your engineer Alex. He is very hard working with demonstrated skills and knowledge. However, I do have sticker shock because every piece of raw materials (springs, tubes and opener) are at least 2x more expensive than the market. In an emergency situation, customer is usually not in a good bargaining position... Excellent service but heavy mark up has greatly reduced client satisfaction.
- Eric Law
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Hayward, CA
Anthony was an exceptional representative of PRECISION. He is a keeper. Next time. we would like to have Anthony return.
- Despina Bogdanos
Fremont, CA
The service was very good but I think the price is a little hight.
- Vanna Teb
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Service Technician Team: Phillip Nguyen
San Leandro, CA
Your customer service is excellent. The appointment scheduling was easy, Mario called me about 30 minutes before his arrival, diagnosed the problem, gave us a time estimate for the repairs, and actually completed the repairs in that time frame. He explained his work and what we could do on our own for maintenance. I was a little shocked on the cost of repairs, though, but I have faith that the work will last for many years to come. Communication via email was also efficient, by the way. Much appreciated.
- Allisen Asercion
Richmond, CA
Travis was great. Very friendly and identified the problem quickly. He also walked through the instructions how to disable the remote control, which was was the issues I had.
- Emma Price
Danville, CA
We are very confident in Precision Door Service and know that their services are reliable and quick, even on weekends. The service fee is rather steep for shopping around and Precision's work has been on the higher end price-wise but we are pleased with their work.
- Robert Greenlee
Newark, CA
Very good service, fast and efficient, wanted to ask is there way i can get a receipt
- Robert Vera
Antioch, CA
THIS IS NOT A COMPLAINT AGAINST TECHNICIAN HOWEVER I HAVE BEEN A CUTOMER OF PRECISION FOR ALMOST TWO YEARS AND WAS IN TOTAL SHOCK TO LEARN NECESSARY REPAIRS WERE TO COST OVER $500,00 I AM A SENIOR CITIZEN LIVING ON A FIXED INCOME DO I NEED TO SAY MORE??? LARRYLEACH3884@ATT.NET 925-628-1343
- Lawerence Leach
Hayward, CA
Service call should have been credited for the whole amount.
- Doris Arada
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Emeryville, CA
Precision was great to work with, they offered same day service and did a fine repair for our garage door.
- Deborah Badhia
Clayton, CA
Currently I am overseas on Business and was not there to coordinate with the service person. I am satisfied with the promptness of the service however disappointed that my wife was not offered the 3 year warranty. Nor was she shown the "Best" as indicated in the email I received. Only difference I saw was the warranty length and an additional cable The price of the replacement battery started out at $155 which is a pretty big mark-up as I can purchase myself for $49. My indicated the service guy said he reduced the price by 50% but still a high price in my opinion. More disappointed with not having the 3 year warranty than anything else. My 5 year warranty on the original repair in 2015 had just expired on June 27 and would have liked to seen a new 5 year warranty offered.
- Jay Mccaa
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Service Technician Team: Sheridan Abad
Livermore, CA
Phil came out and did the quick job I requested. I was afraid it wasn’t worth their time because of the job being too little. He didn’t make me feel that way though. After he simply got my garage door operating again he gave me some tips on maintenance. Also, thanks for working around the clutter. Great service and respectful
- Ben Fisher
Fremont, CA
The Technician did a fine job in repairing garage door...just a few of issues .....could not understand his English well... when I placed the service call i asked to be texted so I could meet him at the house...that did not happen...he showed up...started the work... my tenant texted me and said that the technician was here...I as not there for the conversation but the tenant told me that the Technician told her I am not waiting for the text back ..call him...she did..... bottom line everything worked out but the experience was little rough...These are crazy times now and everyone is on edge....I will use Precision in the future
- Greg Dutrow
Hayward, CA
Pat, I would like to thank you and your team for a job well done, Larry came out to measure, Tina is awesome, she runs the front office like command central. Which is what you need in this business. We had a problem, Tina got on the phone and took care of it on the spot. And the Installer! I forgot his name, so sorry! He called, he came, he did a perfect job. You can just tell when when a guy knows what he is doing, and does it well he. Thank you guys! Roy. W. P.S. Pat, you should take these guys to lunch. They make you look good. LOL.
- Roy Williams
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Concord, CA
Your advertisement of being able to fix it in one day impressed me. As for today, the repairman was on time and very professional and fixed it quite quickly. Not happy about the price, but not much I can do about that.
- Barbara George
Castro Valley, CA
Took a while for the door to get made and get scheduled. Showed up on time. Did a great job on the install. Left the area very clean
- Anjanette Scott
Concord, CA
Although the first garage door was incorrectly measured the service was excellent. I would have given 5 stars except the fact I had to wait 6 more weeks for my garage door.
- Lisa M.
Product:
(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
Quick response, waiting on written recommendation with cost estimate including lable and detailed parts breakdown. Called for (1) broken spring, verbal estimate was $1400 which included bearings. My wife called me and I wasn't in a position to make the decision. The first website that came up on a google search while I was on the phone with the tech stated "never pay more than $1000 for springs on a garage". So I await more details.
- Blake McCaffery