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about Precision Garage Door
Precision Garage Door of East Bayhas received 85 reviews, averaging 4.00 Stars:
Newark, CA
Hayward, CA
Thank you for the emergency repair and install. It was nicely done in a few hours as advertised. I appreciate very much the excellent service from your engineer Alex. He is very hard working with demonstrated skills and knowledge. However, I do have sticker shock because every piece of raw materials (springs, tubes and opener) are at least 2x more expensive than the market. In an emergency situation, customer is usually not in a good bargaining position... Excellent service but heavy mark up has greatly reduced client satisfaction.
- Eric Law
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Hayward, CA
Anthony was an exceptional representative of PRECISION. He is a keeper. Next time. we would like to have Anthony return.
- Despina Bogdanos
Fremont, CA
The service was very good but I think the price is a little hight.
- Vanna Teb
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Service Technician Team: Phillip Nguyen
San Leandro, CA
Your customer service is excellent. The appointment scheduling was easy, Mario called me about 30 minutes before his arrival, diagnosed the problem, gave us a time estimate for the repairs, and actually completed the repairs in that time frame. He explained his work and what we could do on our own for maintenance. I was a little shocked on the cost of repairs, though, but I have faith that the work will last for many years to come. Communication via email was also efficient, by the way. Much appreciated.
- Allisen Asercion
Richmond, CA
Travis was great. Very friendly and identified the problem quickly. He also walked through the instructions how to disable the remote control, which was was the issues I had.
- Emma Price
Danville, CA
We are very confident in Precision Door Service and know that their services are reliable and quick, even on weekends. The service fee is rather steep for shopping around and Precision's work has been on the higher end price-wise but we are pleased with their work.
- Robert Greenlee
Newark, CA
Very good service, fast and efficient, wanted to ask is there way i can get a receipt
- Robert Vera
Antioch, CA
THIS IS NOT A COMPLAINT AGAINST TECHNICIAN HOWEVER I HAVE BEEN A CUTOMER OF PRECISION FOR ALMOST TWO YEARS AND WAS IN TOTAL SHOCK TO LEARN NECESSARY REPAIRS WERE TO COST OVER $500,00 I AM A SENIOR CITIZEN LIVING ON A FIXED INCOME DO I NEED TO SAY MORE??? LARRYLEACH3884@ATT.NET 925-628-1343
- Lawerence Leach
Hayward, CA
Service call should have been credited for the whole amount.
- Doris Arada
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Emeryville, CA
Precision was great to work with, they offered same day service and did a fine repair for our garage door.
- Deborah
Clayton, CA
Currently I am overseas on Business and was not there to coordinate with the service person. I am satisfied with the promptness of the service however disappointed that my wife was not offered the 3 year warranty. Nor was she shown the "Best" as indicated in the email I received. Only difference I saw was the warranty length and an additional cable The price of the replacement battery started out at $155 which is a pretty big mark-up as I can purchase myself for $49. My indicated the service guy said he reduced the price by 50% but still a high price in my opinion. More disappointed with not having the 3 year warranty than anything else. My 5 year warranty on the original repair in 2015 had just expired on June 27 and would have liked to seen a new 5 year warranty offered.
- Jay Mccaa
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Service Technician Team: Sheridan Abad
Livermore, CA
Phil came out and did the quick job I requested. I was afraid it wasn’t worth their time because of the job being too little. He didn’t make me feel that way though. After he simply got my garage door operating again he gave me some tips on maintenance. Also, thanks for working around the clutter. Great service and respectful
- Ben Fisher
Fremont, CA
The Technician did a fine job in repairing garage door...just a few of issues .....could not understand his English well... when I placed the service call i asked to be texted so I could meet him at the house...that did not happen...he showed up...started the work... my tenant texted me and said that the technician was here...I as not there for the conversation but the tenant told me that the Technician told her I am not waiting for the text back ..call him...she did..... bottom line everything worked out but the experience was little rough...These are crazy times now and everyone is on edge....I will use Precision in the future
- Greg Dutrow
Hayward, CA
Pat, I would like to thank you and your team for a job well done, Larry came out to measure, Tina is awesome, she runs the front office like command central. Which is what you need in this business. We had a problem, Tina got on the phone and took care of it on the spot. And the Installer! I forgot his name, so sorry! He called, he came, he did a perfect job. You can just tell when when a guy knows what he is doing, and does it well he. Thank you guys! Roy. W. P.S. Pat, you should take these guys to lunch. They make you look good. LOL.
- Roy Williams
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Concord, CA
Your advertisement of being able to fix it in one day impressed me. As for today, the repairman was on time and very professional and fixed it quite quickly. Not happy about the price, but not much I can do about that.
- Barbara George
Castro Valley, CA
Took a while for the door to get made and get scheduled. Showed up on time. Did a great job on the install. Left the area very clean
- Anjanette Scott
Concord, CA
Although the first garage door was incorrectly measured the service was excellent. I would have given 5 stars except the fact I had to wait 6 more weeks for my garage door.
- Lisa M.
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Lafayette, CA
My garage door opener was not working so I called Precision and they came right over. This is great! But......I was told that I needed new springs and rollers so after thinking I was going to spend $50 or so on an opener, I ended up spending $1100!! James, the Tech was amazing and fixed my door in no time. He said that he did not fix prices but OMG. With earthquakes and fires this year, I need a door that works but the prices were very high.Thank you James for great service.
- Rob Warehouse
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Castro Valley, CA
Made a same day appointment with Precision to install torsion springs to replace extension springs, and to install a Liftmaster 8500 opener. Technician Gabriel called ahead, arrived early and was.very pleasant. I told him what I wanted to have done. He worked up an estimate. The only issue I have with Precision is the VERY high price I was charged for the opener. More than double what I could have paid online. I don't mind Precision making a reasonable profit, but MAN!. I almost did not have this part of the work done because of this price, and was doing to just have Gabriel do the spring replacement, which I can't easily do. But I would have had to install the opener myself, (which I have done in the past--not difficult), but since Gabriel was there and had everything needed to do the job, I went ahead and had the whole thing done. He did a great job, set everything up, showed me how it worked, and cleaned up. Great representative of your company. Mostly a great experience. I am only mildly bitter at the price I paid for the unit, hence the 4 stars. I will get over it eventually. But MAN!
- Ron Kirkeeng
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Door Installation Team : Gabriel Van Blake
Moraga, CA
Quick response (I called at 7 a.m.; got 8 to noon window and tech arrived about 10:40). Mario diagnosed a failed door opener-- he even unplugged to re-set before proceeding. I was told online your service call could be applied to purchases; initially he offered half off the service call but did take off the whole amount (I believe I was told during initial call this would be the case). Nice guy -- quiet, polite and worked fast. I should have offered him a wet rag to clean his hands though-- its hard to want to shake when they're dirty! You replaced our door springs in April 2017; nothing personal, but I hope I don't have to see you again soon!
- Cathy Dausman
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Service Technician Team: Mario Mojica
Oakland, CA
The technician was knowledgeable, courteous, and explained the process of the work.
- Yook S
Walnut Creek, CA
Paulino was courteous and was able to get my springs replaced. Thank you.
- Mark Latz
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Service Technician Team: Paulino M
San Ramon, CA
Paulino was able to get our garage door replaced. We would highly recommend him to our friends and neighbors.
- Pawn Wiener
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Martinez, CA
We found Precision Door Services in our local yellow pages. Hector came out and repaired our garage door opener. Now our garage door opens and close without waking us up! Thank you Hector for being an awesome tech.
- Terri Adamo
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Danville, CA
Paulino replaced my garage door springs and was able to get my garage door to work again. Thank you. He was very courteous.
- Lin Gyace
Livermore, CA
Paulino was able to fix my garage door and get my springs replaced quickly. He was courteous and friendly. Thank you, we would recommend Precision Door to our friends and family.
- Nancy Tieten
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Service Technician Team: Paulino M
Fremont, CA
My springs started making funny noises one day and then it just snapped! We called Precision Door Services and found out that our springs had to be replaced. They sent out Aramis and he was great. He was able to replace my springs in no time and get out garage door working again.
- Nimala M.
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Concord, CA
Aramis was very professional and knowledgeable. We would highly recommend them to our friends and family.
- Paul Beers
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Oakland, CA
Our garage door opener was acting funny so we called Precision Door Services to take a look at it. Paulino, our tech was able to get us squared away in a timely manner. He explained his work and gave us a walk through of everything. Glad we got him as our tech, he did a great job.
- Steve L.
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Service Technician Team: Paulino M
(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
Overall experience was good. Super pricey for the amount of work that was done. 20 minutes worth of work for $350 ????. The assistant was great. He did most of the work while the main guy supervised. Wish I had more time to shop around for a better price.
- Leo Choi