Garage Door Repair in In Walnut Creek, Pleasanton, Fremont, Oakland, Hayward and Surrounding Areas

Kevin Ginnever

Very professional. Their technicians know there job very well.

Felix Dreyman

I got my garage door tune-up and repair. Techician Bachir Gharbi was very knowledgeable and professional, and did a good job. I appreciate it. Cost of the repair (replacement of rubber on the bottom of the door) in my opinion too high. Thanks, Felix Dreyman

Dontay Bradford

The technician was good. I am not sure I can say the same about the representative over the phone. I asked what was the price range and she told me around 500 bucks and I ended up spending $1,500. Not going to complain about that so much but maybe you're Representatives should not give out prices over the phone even price ranges. Again it wasn't a terrible experience but three times the amount I was quoted not good!. I know she was trying to be helpful but don't give me a price and triple it.

Fernando Reyes

Great Service with a very knowledgeable tech..

Lon Vinikoor

They did good work but the price was higher than others.

Rob Steinbach

After some confusion with whether a tech could come by the same day, Patrick arrived on time the following morning, assessed the problem with a bent bracket and fixed the door same day. Good job.

ge shi

Garage door spring broken, replace two springs , 10 roller, and door hook

JOHNNIE Evans

We received service the same day that We called. We had our door repair a few years back and wanted to have it checked as we have experienced several PG&E outages recently. The technician was thorough and explained all that was good and what he felt we might want to change or repair. He reprogrammed our box outside, and we purchased portable openers. We were very satisfied with the work and price

Mary Bowman

Work was done very quickly and the door works fine. Your person arrived earlier than the time frame I was given and I was just getting out of the shower. His accent was also challenging, but we ultimately managed to communicate well (He seemed to want me to get a new motor in addition to the other fixes even though the only thing wrong with it was that it was noisy.) I would recommend your company but also tell people to get another quote, like they should do anyway (but I didn't). I was surprised by the cost of $2K for parts. It took him less than an hour to fix it which was great but wow, are those parts expensive.

Stacy Valenta

I want to preface my review by saying Precision's dispatch and service technician were helpful, polite, knowledgeable and efficient. I appreciated the texts and ability to talk to a live person when something wasn't right. The reason for needing service was my garage door spring broke. After making an appointment with Precision, I had two men show up saying they were from Precision but I uncovered later that they actually were not. Somehow, these people intercepted my information and came to my home. When questioned they said they contracted through Precision but couldn't honor Precision's "labor is included in the cost of the parts" and kept telling me they'd call the main office. I did send them away after speaking to the dispatcher at Precision, but it was uncomfortable. I was eventually sent a text that Precision's tech was on his way with a picture of the technician, so that was helpful. For future, maybe their dispatchers could tell customers that Precision employees come in Precision trucks wity Precision uniform ahead of getting the texts. That would have helped my situation. When Paulino arrived he was knowledgeable and friendly. He very quickly told me I basically needed to replace every component related to my door, except the door and the opener. Pulley, cable, bearings, springs, rollers, etc. Now, mind you, I've never had my garage door maintained. I didn't know that was a thing. We use the garage as the main entrance and exit from the house. I'm not an expert on garage doors. I'm trusting vendors to be honest and to be helpful because they have the expertise. I would have appreciated him walking me through why he was recommending the replacement of all of the components so I was educated and had a clearer understanding. The job was $2200+. Yes, I got the top of the line parts. Yes, I got same day service. He did charge me for an extra part (an additional $50) that wasn't part of the price he originally quoted me. It would have been nice had he absorbed the cost of the extra part. Once done, he assured me my door and components will last another 10-15 years. They better!!! Again, the work was solid (although the door does squeak) and Paulino was very competent, friendly and helpful. No qualms with the quality of work. Clearer communication would have made me feel better about dropping that kind of money on a repair I originally thought would be a third the price. Follow-up: Rodney from their main office contacted me about the two people who showed up at my house, saying they were with Precision, but were not. He assured me they are looking into what happened. I appreciated that follow-up as that experience was disconcerting to say the least. He then followed up after reading this review to be sure he understood my concerns and helped educate me. He also changed my warranty to a lifetime warranty on all parts I purchased vs a 3 year warranty. Thanks Rodney!

Carleen Haury

Zack came on time and was very professional and did a great job, now my garage door works perfectly!

Richard Yue

Technician arrive on time and was professional. He examined the garage doors and explained the issues. He provided me with a quote. It was higher than my expectations but I authorized the repair. He completed the tasks and noticed there were additional parts problems and gave me with additional quote which I also approved. Repairs completed in a few hours. Invoice paid. Part warranty is for one year.

Daron Edelman

Agent was on time, professional and friendly. The repair was very expensive but upon completion my new garage door opener, rail, and remote opener's including new app opener worked very well.

Gregory Johansen

I called Precision Garage Door and they came out within a few hours. They sent a gentleman named Bachir Gharbi who was prompt, respectful and very knowlegable. He inspected and lubricated the door. He advised me on some issues that may have to be addressed in the future. When that time comes, I will definitely call Bachir. The reason for only 4 stars is that my garage door opener is an older model and he was unable to make any adjustments.

carl clark

I used to coupon that I received in the mail My technician came out in service my door he was courteous understanding realizing that the sensor needed to be replaced explained it to me replace the sensor doors operating perfectly.

Peter Welch (Pete)

Receptionist was professional and friendly. Scheduling was easy. Appointment availability was great. Installer was professional and friendly. Work was quick and of good quality. Only gripe was the cost. Springs were 2-5 times more than cost of similar part at Home Depot. Even if part was great quality it still was listed to absorb cost of install. I would have preferred to be charged for parts at a reasonable price and seen an itemized cost of labor hours times hourly rate.

Elizabeth R. Varela

Update: Received a call from the manager and not only apologized but refunded us. We ended up having the panel replaced by another company. Appreciate them going out of their wait to clarify and make things right. Called and they sent a guy out the next day which was great. Problem is we paid $350 vs $120 that another company would have charged. The temporary fix was not appropriate based on the issue just so they could try and sell us a new garage door, motor and track system. We were quoted over $3500 for a cheaper door, motor and track system. The appropriate fix was to replace the top panel not temporarily fix it knowing it won't last. We were told our current motor was not in compliance with CA code in hopes that we would buy a new one but what they didn't inform us was that it's ok to still have it because it was installed prior to when the code was put into place. This company is out to over charge you and sell.

Rosie Hayter

Precision doors representatives and servicemen were professional and extremely timely completing the job.in what I consider record time. Thanks much.

Crista Haar (EC)

Great service. Little costly, but quality workmanship.

Ed Canardo

Technician did a great job fixing my garage door. He was prompt The only issue was that the price was a lot more than I expected. Your ads mention a senior discount, but it was never given

Nitin Barot

Great service, we had our car stuck in the garage, and Precision Garage took care of it in emergency. Grateful to the technician who wrapped up the job neatly by replacing all worn-out parts.

Amit Bisanki

Estimate price was higher than two other companies I inquired with but service person was nice he explained me everything very well I like the transparency. I give him thumbs up for work, I watched him do it, he did very good job nice and clean.

Josh Li

Very nice , professional and in timely service, just price is litter bit higher.

GEORGEC

Job to replace springs on my garage door was professionally done, but boy was it expensive. I would shop around and check how their pricing compares to other repair companies.

pennie

Appointments are always quick to set up, technician is knowledgeable and service is great

Charles Scott

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I've waited to write this review in order to evaluate your repair work on my garage door. The service technician was friendly and helpful. My only issue is the garage door makes an inordinate amount of noise during its operation. I'm seriously considering calling you back out to remedy the situation.

hg. r.

Great customer service. Was lucky to get an appoint t the same day. Great workmanship from my tech Mario. Would recommend!

jason tokumoto

On time; efficient; explained clearly what the problem was and solution.

Malia Narruhn

Sheridan came in and changed my garage door spring and updated the Lift Master programming with the assistance of LM’s main office. I believe Precision’s price is overpriced for the work accomplished, especially for seniors with limited income. Sheridan was professional, and I appreciated his assistance.

Lance Wills

Replaced my three car garage doors