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about Precision Garage Door in:
Berkeley, CA
Precision Garage Door of East Bayhas received 69 reviews, averaging 4.88 Stars:
Berkeley, CA
Berkeley, CA
Bachir was just the best. He diagnosed the problem instantly (broken spring,) explained all the options and spent the next 3 hours fixing everything. Thank you Precision for excellent service, and thank you Bachir for being so nice, and so thorough.
- Jane Hammond
Berkeley, CA
Very positive experience. Couldn't be more pleased with the quick response, clear explanation of our options, attention to detail. Highly recommend!
- Gary Casterline
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Service Technician Team: Bachir Gharbi
Berkeley, CA
My 11 year old garage door literally collapsed. I was able to make a same day appointment with Precision Garage Door Service and they came right on time. Mario Mojica was very courteous, explained exactly what I needed and took care of the work in a very timely manner. I highly recommend Precision. B Felkins
- Barbara Felkins
Berkeley, CA
The whole experience was great from start to finish. Patrick was wonderful. Extremely professional and knowledgeable, and very personable. He explained everything clearly so that I had the info I needed to choose what I wanted to do. Work was efficient and beautifully done. He made sure I had all the information I needed at the end, and explained the bill. No surprises. I'm all set. Couldn't be happier. Unless it was free. Thanks Patrick, top marks!
- Happy customer
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Service Technician Team: Patrick Leahy
Berkeley, CA
On time, completed complete garage door system repar the same day and at the agreed upon (very reasonable) price.
- Jim Sivori
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Berkeley, CA
Nate, the worker from Precision, was great! He was able to diagnose the problem with my smart garage and got it to function again in approximately 20 minutes! Very professional and pleasant to work with!
- C. Fong
Berkeley, CA
They answer the phone, schedule a technician at my convenience who shows up on time after having called us to give us an ETA and fixed the garage door problem in 15 minutes. The technician was personable, competent, professional, and fast.
- Don Meyer
Berkeley, CA
James arrived bright eyed and ready to go. He work diligently and efficiently to resolve the immediate issues. He also pointed out issued that needed to be addressed in the near future. Very please with the time that he spent and his work.
- Gloria Bayne
Product:
Berkeley, CA
Carlos was very thorough, explained what was wrong & what needed to be done. He answered all my questions. It was a great experience for me to have him repair the door so the door would open. He is obviously very competent. I will ask for him the next time I need garage door service.
- Lita Ramos-Perlberg
Berkeley, CA
It’s a Saturday morning. I pull into my garage, close the garage door, start toweling off my dog and hear this heavy clunk. It’s a roller from the top of my garage door. Sigh. I call Precision Door, get a helpful woman named Charlie and a cheerful repair guy shows up 2 hours later. He finds two other places with screws missing. You think I use too much spray when the door gets noisy? Oh well, I know how to fix it now. Continuing education from the professionals at Precision Door. Thanks! That’s why I keep using them.
- Karen Lou
Berkeley, CA
Brandon Taylor did a very professional job. Highly praised!
- Sergei Ovchinnikov
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Service Technician Team: Brandon Taylor
Berkeley, CA
We are thrilled with our new unit. The tech really worked hard, and putting in a new motor wasn't easy. He was very patient when he had to show me how the new unit worked. Our only serious concern was that our door failed on a Sunday night, anon one could come out or even explain how to close the door to keep out trespassers.
- Candace Hisert
Berkeley, CA
This is a good company, always on time, knowledgeable and efficient. Their folks are polite and friendly even the schedulers. Reasonable cost and clearly state in advance what it will be. I highly recommend them.
- June Hunt
Berkeley, CA
They were fast to come out - clearly explained the issue and what they could do to fix the problem. They were highly productive and finished the work very timely. Sheridan was the technician and he was great
- Mike Zorn
Berkeley, CA
Your guys fixed the problem and I’m very satisfied with yer service. I’ll recommend you if anyone I know has a need.
- Keith Wilson
Berkeley, CA
I am having my house painted and the painters power washed my garage door. Suddenly the door would not open unless I used the remote clicker. I checked the circuit breakers, I got out the ladder and wiggled the wires and cords up on top of the unit and then Ersell Williams from Precision arrived. Polite, on time, calm and amiable. He found the keypad was soaked. Another excellent, careful, articulate and competent service person from Precision! He double checked everything else before leaving. I scored another great person. Added his name to my list on the Precision sticker. Thanks, Ersell.
- Karen Lou
Product:
Berkeley, CA
Travis was exceptional! Very professional, problem-solver and nice guy!
- Sophie Mcneil
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Service Technician Team: Travis Behn
Berkeley, CA
Sheridan Abad was superb. Very accomplished and very responsible. Did the major work very quickly and competently. Couldn't ask for better service.
- Beth Burnside
Berkeley, CA
Sheridan and Lorenzo came promptly, explained what repairs were needed, and did a quick and good job. I appreciated their friendly approach.
- Rodney Merrill
Berkeley, CA
Well, the call center experience when I booked the repair appointment was pleasant and professional. The technician (I'll keep his name out of it for now) called and showed up as promised. Good job, that's better than most services companies I've experienced. Then it fell apart. When the tech pulled up I greeted him with a warm "goodmorning!". He sort of stared and said "what's the problem". I quickly surmised his dour disposition was going to make this a harder than it needs to be experience, I told him the problem was the door would infrequently stop descending and return to the up position and that the light would blink as if the door had hit something or the photo eyes were blocked. I then told him I checked the photo eyes for blockage and also lubricated the rails, hinges and rollers but would still get the infrequent problem. With respect to the tech, he sort of grumbled and then spent a least 3 minutes examining the door. My garage door is rather large at 22.5" wide. It has 4 banks of roller springs and a good amount of hinges and rollers so I expected any repair might be higher than a normal residential door, but I was ready for that but what he told me following the lengthy examination was a bit surprising. The tech systematically pointed out that every spring had to be replaced and all the roller too; that they were past their useful life (I bought the house about 3 years ago and the garage door system looked almost new although I don't recall what the disclosure statement from the previous owners said. Perhaps I can look that up later). He then told me the springs are a special order item with a minimum 8 week order time and, get this, your company would have to remove them and I would be without a garage for at least 10 weeks. Ouch! I asked the tech "how much are we looking at $". He said he would prepare a bid right now, took out his tablet and within a couple minutes told me "$6,221.66" and would email the estimate too me (which he did, your technology is good). He also mentioned that the service charge for his trip was $49.95. So after a whole 10-15 or so he was off and I was left to consider the estimate and accompanying 10 week disruption. After a couple of hours and a little internet research I came to the conclusion that I could buy a new door for that much and have it installed in a day! I then sought another opinion. I called the next "leading" overhead door company for an appointment next day (my garage door continued to operated as normal during that time). As is too often the case in residential service, the tech was a no call no show after having a very pleasant call center experience booking the appointment (that company had good IT too). I then looked for "a local guy" as they often take real ownership of there relationship with the customer (my opinion anyway). Brian showed up 5 minutes early, was clean cut, professional and just plain friendly. I explained the problem to him. He listened intently and looked over the door as we lowered and raised it. He quickly commented that the door and rail system looked "brand new" and that garage door opener was "the best of the market". He then looked me in the eye and smiled, saying "you have a loose photo eye. He proceeded to show me that the wing nut holding one of the eyes was loose and would would occasionally wiggle in and out of alignment as the door moved up and down. He showed me how to check alignment and check for power. Wow! I asked how much and he said his trip charge was $19.95. Now that's a world class experience and he has my business for life and I've already shared his contact information with several family members in the area. No saturation TV advertising or SEM for Brian (by the way shelter in place orders have long since expired and the CDC very early established that the valve type respirator your tech wears in the TV ad was the type that should not be worn to protect transmission of COVID...sorry just had to get that in) Perhaps your company might wish to rethink how you compensate your technicians. I suspect the tech who came to my house was more motivated by the commission than actually prescribing what was best for the customer and ultimately, the reputation of your company and future potential business. Please let me know if I should repost this on Yelp. Thanks and no service charge for my recommendation. PS: my garage door has worked beautifully since Brian was here.
- Mark Good
Berkeley, CA
Came next day Quite efficient service
- Don Meyer
Berkeley, CA
We are very happy with our new garage door. Working with Larry in sales and then the installer Solomon was easy and professional. No hassles, quick response time, friendly service.
- Dina Pecceu
Berkeley, CA
Well, we knew the spring was broken on our door. It was the same set-up since 1981, and clearly, the door needed work. James got here much earlier than we hoped and finished work within an hour and a half. He says the door should last a long time now. WONDERFUL!
- Candace Hisert
Product:
Berkeley, CA
Thank you for great service. Your technician Joel Flores came and fixed our garage door and only charged us for the service call. Our door now works fine. Joel did a great job.
- Paul Litsky
Berkeley, CA
Looked online and selected Precision based on all the positive reviews. I was not disappointed! They came same day within window offered. Mario explained in detail what work needed to be done, gave me an estimate including senior discount, and performed the job with very satisfactory result. Highly recommended!
- Stephen Shimm
Berkeley, CA
I was very pleased with the service at very level. I needed an evaluation of my Liftmaster opener and some tweaking in performance. My call was answered promptly and a visit scheduled for the next day. Travis was just terrific. He explained the source of some issues with the opener and then proceeded to reset the device. He spent time carefully assessing potential problems. I have great confidence in the whole experience and would highly recommend Precision and Travis!
- Susan Kupfer
Berkeley, CA
The technician was incredibly knowledgeable and helpful. He was very efficient and did the installation with absolutely no problems. He went the extra mile to help me with the set up.
- Jon Drinnon
Berkeley, CA
Danny, the technician from Precision Door, replaced the motor, assembly, springs, and other parts on my garage door today. He called before arriving to let me know he was on his way, arrived on time, was professional, clean, friendly, helpful, and did a perfect job. This is the second time I have used Precision, and I recommend them highly. Thanks, Danny!
- Neil Tuller
Product:
Berkeley, CA
Fast, courteous, secure !
- Sandra Weber
(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
I really tried to fix it myself. I looked at YouTube videos. I pulled out the manual.I pulled out my ladder and set up in the garage. But the door kept reversing. It mostly happened when I was in a hurry to leave and was forced to sit in the driveway watching the door touch down then happily return to the horizontal position. Like 6 times in a row. So it's hot today, everyone is cranky and I called Precision Door. I just couldn't have another night of worrying that garage door was going to fly open and go up and down and up and down all night. They sent James Walker. YAYYYYYY! It's fixed. Of course it behaved for him. Thanks again, Precision Door. And James W.
- Karen Lou