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Read what people are saying
about Precision Garage Door in:

Berkeley, CA

Precision Garage Door of East Bay
has received 50 reviews, averaging 4.84 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sheridan and Lorenzo came promptly, explained what repairs were needed, and did a quick and good job. I appreciated their friendly approach.
Rodney Merrill
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Well, the call center experience when I booked the repair appointment was pleasant and professional. The technician (I'll keep his name out of it for now) called and showed up as promised. Good job, that's better than most services companies I've experienced. Then it fell apart. When the tech pulled up I greeted him with a warm "goodmorning!". He sort of stared and said "what's the problem". I quickly surmised his dour disposition was going to make this a harder than it needs to be experience, I told him the problem was the door would infrequently stop descending and return to the up position and that the light would blink as if the door had hit something or the photo eyes were blocked. I then told him I checked the photo eyes for blockage and also lubricated the rails, hinges and rollers but would still get the infrequent problem. With respect to the tech, he sort of grumbled and then spent a least 3 minutes examining the door. My garage door is rather large at 22.5" wide. It has 4 banks of roller springs and a good amount of hinges and rollers so I expected any repair might be higher than a normal residential door, but I was ready for that but what he told me following the lengthy examination was a bit surprising. The tech systematically pointed out that every spring had to be replaced and all the roller too; that they were past their useful life (I bought the house about 3 years ago and the garage door system looked almost new although I don't recall what the disclosure statement from the previous owners said. Perhaps I can look that up later). He then told me the springs are a special order item with a minimum 8 week order time and, get this, your company would have to remove them and I would be without a garage for at least 10 weeks. Ouch! I asked the tech "how much are we looking at $". He said he would prepare a bid right now, took out his tablet and within a couple minutes told me "$6,221.66" and would email the estimate too me (which he did, your technology is good). He also mentioned that the service charge for his trip was $49.95. So after a whole 10-15 or so he was off and I was left to consider the estimate and accompanying 10 week disruption. After a couple of hours and a little internet research I came to the conclusion that I could buy a new door for that much and have it installed in a day! I then sought another opinion. I called the next "leading" overhead door company for an appointment next day (my garage door continued to operated as normal during that time). As is too often the case in residential service, the tech was a no call no show after having a very pleasant call center experience booking the appointment (that company had good IT too). I then looked for "a local guy" as they often take real ownership of there relationship with the customer (my opinion anyway). Brian showed up 5 minutes early, was clean cut, professional and just plain friendly. I explained the problem to him. He listened intently and looked over the door as we lowered and raised it. He quickly commented that the door and rail system looked "brand new" and that garage door opener was "the best of the market". He then looked me in the eye and smiled, saying "you have a loose photo eye. He proceeded to show me that the wing nut holding one of the eyes was loose and would would occasionally wiggle in and out of alignment as the door moved up and down. He showed me how to check alignment and check for power. Wow! I asked how much and he said his trip charge was $19.95. Now that's a world class experience and he has my business for life and I've already shared his contact information with several family members in the area. No saturation TV advertising or SEM for Brian (by the way shelter in place orders have long since expired and the CDC very early established that the valve type respirator your tech wears in the TV ad was the type that should not be worn to protect transmission of COVID...sorry just had to get that in) Perhaps your company might wish to rethink how you compensate your technicians. I suspect the tech who came to my house was more motivated by the commission than actually prescribing what was best for the customer and ultimately, the reputation of your company and future potential business. Please let me know if I should repost this on Yelp. Thanks and no service charge for my recommendation. PS: my garage door has worked beautifully since Brian was here.
Mark Good
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Came next day Quite efficient service
Don Meyer
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We are very happy with our new garage door. Working with Larry in sales and then the installer Solomon was easy and professional. No hassles, quick response time, friendly service.
Dina Pecceu
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Well, we knew the spring was broken on our door. It was the same set-up since 1981, and clearly, the door needed work. James got here much earlier than we hoped and finished work within an hour and a half. He says the door should last a long time now. WONDERFUL!
Candace Hisert
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thank you for great service. Your technician Joel Flores came and fixed our garage door and only charged us for the service call. Our door now works fine. Joel did a great job.
Paul Litsky
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Looked online and selected Precision based on all the positive reviews. I was not disappointed! They came same day within window offered. Mario explained in detail what work needed to be done, gave me an estimate including senior discount, and performed the job with very satisfactory result. Highly recommended!
Stephen Shimm
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was very pleased with the service at very level. I needed an evaluation of my Liftmaster opener and some tweaking in performance. My call was answered promptly and a visit scheduled for the next day. Travis was just terrific. He explained the source of some issues with the opener and then proceeded to reset the device. He spent time carefully assessing potential problems. I have great confidence in the whole experience and would highly recommend Precision and Travis!
Susan, North Berkeley
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician was incredibly knowledgeable and helpful. He was very efficient and did the installation with absolutely no problems. He went the extra mile to help me with the set up.
Jon Drinnon
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Danny, the technician from Precision Door, replaced the motor, assembly, springs, and other parts on my garage door today. He called before arriving to let me know he was on his way, arrived on time, was professional, clean, friendly, helpful, and did a perfect job. This is the second time I have used Precision, and I recommend them highly. Thanks, Danny!
Neil Tuller
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fast, courteous, secure !
Sandra Weber
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Competent, friendly service! Did not try to upsell me on gadgets I fo not need, gave great free advice for life.
B Steuart
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paul B came on an emergency repair on my broken garage door. He was personable, prompt and spent 5 hours on doing a very complex job on my garage door. Thank you.
Rashid Iqbal
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We called late on a Friday because our garage door would not close and our regular garage door service provider could not come out. Precision responded to my call and scheduled service within a couple hours, calling ahead and arriving within the given time frame. The repair turned out to be much more complicated than originally estimated but Paul stayed within the estimate and stayed until almost midnight completing the project. Very professional and helpful--coaching my not-so-handy son on what he was doing and what to look for in the future. Precision is our new go-to provider!
Bonnie Walsh
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have been using Precision for years with my heavier than normal garage door. I am a difficult customer, I call them back and get feisty. They remain professional and maybe even are used to me after all these years, coming out in all kinds of weather and hours to service my annoying garage door. I will continue to use them and recommend them to neighbors and friends. I have my favorite technicians, James W and Paul B. but happily I haven't gone through all the techs.
Karen Lou
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Several years ago, I was in need of a new motor for the garage door. Precision came out the same day and replaced the motor, as well as worn rollers. This time around, I needed a spring and cables replaced. Alex was there about a half-hour after I phoned it in. After inspecting everything, he replaced the spring, cables, and both main bearings. The door is balanced now and is even slightly quieter. Alex offered some advice on inspections that I could do, plus looking for early warning signs of spring fatigue. If I need maintenance, or need to replace a garage door down the road, I wouldn’t call anyone else to do the job.
Paul Yonemura
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service person Garrett Reece was excellent and very efficient. He was able to assist me with my needed repairs and did an lent job. I would recommend Precision to anyone. Michel de Latour
Michel de Latour
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I will always call Precision Door first, they respond quickly, come exactly when promised and are very capable technically.
Leilee Weyerhaeuser
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

5 Stars for Sheridan Technician fixed my garage springs and adjusted my garage door opener. Did a great job. I made a call in AM, he came mid morning. Thanks again.
Stephanie Lee
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

When I called someone answered right away and scheduled my appointment the same day. The service was completed on the same day as well. The problem was explained clearly and the work completely fixed the problem.
Claudine Gopalan
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Friendly and expert service. Highly recommended.
John Bischoff
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

James was very helpful in adeptly diagnosing and remedying the problem. He replaced the springs and cables and installed an interior handle. Thank you
Laura Close
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had excellent response time and very courteous and helpful service when I called for a non-working garage door. Haziel identified the problem immediately, oiled the working mechanisms on the door and the chain and gave me helpful tips for maintaining the door so it functions ideally. Highly recommend this company. VERY professional. And friendly!!
Beth Burnside
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

A young driver hit my garage door late in the afternoon. I've used Precision Door for the last few times I've needed service for various mundane garage door reasons. My dad was an engineer so I'm kind of a picky customer and they have risen to the challenge with a smile on their face even sending someone out to move the control panel barely half an inch so it wouldn't keep hitting the door. So once again, there was their sticker, I called them right after calling my insurance company and when I explained it was leaving my house open they set up someone to come out immediately. Although that didn't happen for various reasons, I felt comfortable talking over how to close the garage door for the night and trusted them to follow through and still less than 24 hours after the crash, a service guy was here. A track, some hinges, young driver got lucky. Maybe because I'm a repeat customer, maybe because they good to deal with, I'll keep using Precision Door for my garage door needs.
Karen Lou
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

When our garage door spring broke, I looked up a Diamomd Certified recommendation, and found Precision. It was easy to make a service appointment. Our technician, James, was prompt. He was Super! He explained what we needed very clearly. He replaced the garage door springs quickly, and was engaging. He chatted with us while keeping at the task. Thanks to James, our broken door repair became an enjoyable experience.We are glad we followed the Diamond Certification advice, and we are completely happy with the work Precision Door did for us.
Janet H.
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Crew did s fine job. James Walker came in two days later as requested, to install lock, and was good,prompt and friendly. Moses also was good, along with his assistant. They left a bag of screws here !
Ray Carpenter
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician provided a clear explanation of the problem and the solution. The problem was quickly fixed.
Mark Nicas
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great job- came, did the work, left in one day and did a good job with everything.
Lucian Sprague
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This was a bad situation with our heavy double garage door hanging precariously at an angle. We are enormously grateful that James came out that same night and was able to fix it so that we could sleep with our garage successfully sealed shut again. Great service!
Leilee Weyerhaeuser
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service. I called at 2pm and my garage door was fixed by 6pm. Fast and friendly service.
Susan Ryan
Service Provided:
Garage Door Repair
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