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Read what people are saying
about Precision Garage Door in:

Castro Valley, CA

Precision Garage Door of East Bay
has received 53 reviews, averaging 4.60 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Phillip arrived on time and had called ahead as promised.Answered any questions I had and was very informative.Best of all he fixed the problem!! Highly recommend.
Scott Erwen
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

total rip off . a waste of time. no discount as advertised ( one star ) $50. for no service. No install or anything done. Nothing
Ed Locatelli
A Response from: Freddy Cespedes

Hi Mr. Locatelli, Thanks again for taking the time to chat with me last week. I'm glad that your customer experience improved after our conversation. While difficult feedback is never easy, we appreciate you giving us the opportunity to make it right. Please let us know if we can help you in the future. Also, as discussed please keep an eye out for a review link that will allow you to update your experience. Regards, Freddy Cespedes General Manager Precision Garage Door

Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I chose Precision because the previous company I used didn't have time and I needed it done now. Everyone at Precision ( picked from the Yellow Pages) because I really liked their ad and when I called they were very friendly and accommodating. So glad I made that choice because everything was doe to perfection I purchased whatever it took to complete the job.
Barbara Nyc
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I’m very happy with Precision! Very on time, & great, nice looking door! Will be happy to refer all my friends!! Very Impressed!!!
Jane Evans
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision door came to our place today and repaired our garage door opener the installers name was James very professional very friendly very informative and did a great job and a very fast period of time and we are very very satisfied thank you so much JAMES and thank you for Percision for having such great employees it really makes a difference.????
Dan Darnell
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paulino was terrific. He called before he arrived (earlier than quoted) and inspected the garage. He replaced the entire system within an hr and half- by himself. Quick and efficient. Our garage is up to date and works with a phone app (wow). Good service and dependable. Especially great customer service from start when making an appointment. Thank you.
Ken & Sheri Pon
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service repairer was thorough & efficient. Gave us 3 optional repairs & got the job done even though it was late evening. Great job
Cheryl Gunsell
Service Provided:
Garage Door Opener Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I received same day Service for my Broken Garage Door. Brandon arrived on time and provided a detailed list of what was needed to be done to get the door back in working condition. He completed the repair in record time. We would recommend Precision to another client.
Hull Nancy
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

James did a grate job on my garage door with the installing the new springs and end bearing plates in less than 1 hour.
Masa Shimizu
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Arrived in a timely manner. Looked at the issues. Analyzed the situation and gave us options. Then fixed the garage door.
Bob/Carolyn Burke
Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My service technician was Mario. He was incredibly courteous, professional, and above all, conscientious of adhering to the proper social distancing guidelines laid out by the CDC. His installation was quick thorough.
Norris Lewis
Service Provided:
Broken Garage Door Spring Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I never received a receipt for the 1st job done. I also need copy of Warranty and instruction to open the door when it's stuck. I needed to recharge my electric car but couldn't open the door. How do I open the door manually the next time it's stuck OR if we have a power outage. Just talked to the guy who fixed the door. He said labor charge is $89 and service call is $49.95. Shouldn't the service call fee be folded into the labor charge? Your fees are unreasonable and unfair! We are seniors on fixed income. Do not overcharge! Today's charge of $433.54 does not describe what was fixed.
Ida Lozares
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

bottom line the door got fixed! (broken spring) But the tech was very unhelpful, could not answer questions and tried to pad the bill with unwanted maint. Finally he was politely TOLD three times to PLEASE keep the gate shut, dogs. He disregared this. might look elsewhere next time!
Brad Fritchman
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Took a while for the door to get made and get scheduled. Showed up on time. Did a great job on the install. Left the area very clean
Anjanette Scott
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fast service and was very knowledgeable. Door is very quiet now.
Donna Durmann
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Awesome service performed by Jerry Parker! He installed a key pad for me. Fast and efficient, very friendly and full of information and helpful tips about my garage door that I never would have thought of!
Gabrielle Raumann
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Mario and Erik repaired/replaced old faltering cables and drums and installed a new motor. They worked efficiently and pretty quickly despite the late hour and what was already a long day for them. They deducted all of the service fee because they arrived so late. The recommended solutions resulted in a better door at a reasonable price.
Moira Simmerson
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Stellar service provided by your tech, Mario. Called for service at 6:30am, scheduled appointment window was 0800-Noon. Mario arrived promptly at 8:00!! I thought the cable was broken, did not realize it was the spring. Mario set to work immediately, replaced the spring and bearing plates, lubed all the hinges and tracks. Job completed in about one and half hours. Mario was very knowledgable and efficient. And very kind eyes!! I will certainly recommend your company to family and friends should they ever require your services! Job well done!!!
Sue Hansen
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Made a same day appointment with Precision to install torsion springs to replace extension springs, and to install a Liftmaster 8500 opener. Technician Gabriel called ahead, arrived early and was.very pleasant. I told him what I wanted to have done. He worked up an estimate. The only issue I have with Precision is the VERY high price I was charged for the opener. More than double what I could have paid online. I don't mind Precision making a reasonable profit, but MAN!. I almost did not have this part of the work done because of this price, and was doing to just have Gabriel do the spring replacement, which I can't easily do. But I would have had to install the opener myself, (which I have done in the past--not difficult), but since Gabriel was there and had everything needed to do the job, I went ahead and had the whole thing done. He did a great job, set everything up, showed me how it worked, and cleaned up. Great representative of your company. Mostly a great experience. I am only mildly bitter at the price I paid for the unit, hence the 4 stars. I will get over it eventually. But MAN!
Ron Kirkeeng
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had both single doors worked on, the only problem I have Jerry never told me the cost that these rollers ( over $500.00) he changed would cost. I see improvement the one door I hadall my trouble with. When one of your people delivered my receipt to me he informed me there is no warranty on your work, that I don't like. I do like to know that any work I payed to have done is warranted.
Emile Lassalle
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision is a rip-off. Some JACK-ASS came out to my house and tried to sell me a whole brand new garage door for $5,000 and all I needed was 2 Springs. They try to sell me 2 springs for $619 I told the guy to get the hell out of here. I called another garage company called ALL BAY garage doors. They are the nicest people around and only charged me, 295.00. So Precision go rip somebody else you're not going to rip me off. Jim Martin, Castro Valley, California.
Jim Martin
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ok...I give these gusy 5 stars....good phone when you first call in, very professional, excellent appointment setting, and the the person that showed up knew his stuff. Problem solved. John was my service tech..great guy. Thanks P.S. I called Sunday AM.....they were here by 5PM Sunday....springs, rollers replaced...door works great.
Paul Gordon
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jerry did a great job explaining what was wrong with the door and fixing the problem. I will definitely use them again.
Mike Merithew
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Gabriel was the technician who came to my house. He called 30 minutes before he arrived to let me know he was on his way which was very considerate. Gabriel was helpful, explained what he was doing, was professional but friendly at the same time. He fixed the door and asked if there was anything else he could do, which I thought was above and beyond good service. I would definitely consider Gabriel an excellent employee for your company, he set the example of what good customer service is.
Nancy Langella
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Blake did a wonderful job he was on time and so efficient what a great personality also the new motor and the bearings are so great they're so quiet what a difference I'll be sure to recommend you to everyone that I know thanks a million
Patsy Helton
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technicians are decent and reliable men. Precision Door Service has courteous and efficient scheduling staff. Thank you. I chose Precision for the repair of my garage door because they are diamond certified.
Rebecca H.
Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very happy with the technician. Needed to replace the door, but trusted his knowledge of the situation and he knew what he was talking about. I heard about Precision Door Service from the internet and chose them because of their Diamond star rating.
Rebecca H.
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very courteous and professional, the technician was very knowledgeable and cleaned up after he completed his job! I'm really happy with the way my garage door install turned out. I would highly recommend Precision Door Services to my friends and family.
Jonna M.
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I easily found Precision Door Service on the internet and they promptly came out to fix my garage door. The garage door operator stopped working, the technician arrived on time and replaced it in a jiffy. Thanks!
Bob D.
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician was awesome from the first voicemail until the end. I trusted his assessment, suggestions and his courteous manner. He made me feel as though I could sit back and relax. Much peace of mind about the work!
Hana Colbert
Service Provided:
Garage Door Repair
Product:
Garage Doors
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