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about Precision Garage Door in:
Richmond Area, CA
Precision Garage Door of East Bayhas received 179 reviews, averaging 4.83 Stars:
San Pablo, CA
Richmond, CA
The installer ( Travis) did very fast and I appreciate it but I have some concerned as I identified below, the cost is really expensive but the speed is commensurate. I can give five star once my concerned below will be addressed. I want somebody from Precision to tell me why the spring if I check seems it is not being tighten, I did not see the spring is being tighten as the normal way, when I asked Daryl why I did not see him tightening the spring he said he did it while in the ground because he has no room because of our cars, I told him we can push the car if it is necessary but he said its fine. This is questionable to me I just want to get the opinion of another installer if this is possible. I am also inquiring to my friend who is a garage installed but he already retired. The spring is the same length as when is not being installed and when I touch the spring it seems loose. When I tried to do it manually and raise up the garage it balance but it needs to exert effort (exert effort to open and when the door is about a foot below the floor of the garage it will drop due to each own weight the spring is not doing the job to keep the garage on the open, in my opinion the garage door should not be closing by its own weight but instead a little bit of push by the door closer) this means the door closer will be the one to close and open the garage door the spring seems not doing the job??. If this is the case then the door closer will soon be damage. I want somebody to tell me if this is correct. I change all the roller and the cable and the spring for $2100.00 is this really how expensive to repair a garage now a days? but I authorized it so its me to be blamed, because we really need our garage door to be working on that day. In my opinion in any location the garage should not fall freely using its own weight, this is very dangerous , but it should be by a little push from the door closer for safety. I don't believe that the door should drop even the door is only few inches above the ground. This means if my pet is under the garage say the garage door is 10 inches above the ground and the door closer cable will break then my pet will be at risk or will die if the garage closer cable will break??. In my opinion the spring should keep the garage balance and the door closer minor push to close it for safety, this means nobody will get hurt even small pert. Same as when the garage needs to be open, the door closer should exert a very minimum pull and the garage spring should do the job??. I need somebody to call me at 510-6858614, this is very important, the way the garage door right now that drops by its own weight is dangerous. I need ASAP another installer to show me that the spring is working as I identified above. As an engineer, this should be the case as I describe above, the spring should prevent the door to drop by its own weight, the spring should do the job to prevent the door to drop at any height from the ground so that nobody get hurt even a small pet when the door closer cable will break. May be when the door is already 2" or 1" above the floor its own weight will be the okay to drop .
- Ronald Campos
El Cerrito, CA
This was my first garage door repair and It went wonderfully. I called in the afternoon on a Friday and they were able to send a technician within a couple hours. The technician Jose was amazing. He was polite and extremely knowledgeable. He had the spring and bearings replaced in under an hour. My garage door has never opened this quietly before. I wish he did more than garage doors because I would use him again without question. Thank you Jose and Precision.
- Michael Warren
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Service Technician Team: Jose Brizuela
Hercules, CA
The technician service is nice and everything but, the cost of service and materials are too high (for a senior without job like me.) The discounts is ok but still, the base cost is too high. Other companies are estimating from $1500-1800 only. I paid $2127.00 just to replace the parts. Price could have been better.
- Marissa Madizon
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Service Technician Team: Carlos Larios
Richmond, CA
I would like to recommend Precision Garage Door Service for their excellent service. We discovered in the early morning our garage door barely opened. We called Precision at 7am, and barely 3 hours later they already showed up. The technician clearly showed me what was wrong, and what had to be replaced and why, which is always very much appreciated. Barely an hour later springs, roller and bearing were all replaced and functioning well. I really appreciate the excellent customer service and professionalism displayed by Precision on this job.
- Paula Mertens
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Service Technician Team: Sheridan Abad
Richmond, CA
I was very pleased with Precision for a number of reasons. They were able to come to my house the day after I called, and it was a morning time. My technician, I think his name was Travis, was great. He explained to me the problem, and what my options were. He also informed me of ways to maintain my garage door, in ways better than I was already doing. He also got the job done quickly and efficiently, so that we could continue our day without having to be home. All in all, a very good experience. I would use them again, but I hope I don’t have to.
- David Petri
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Service Technician Team: Travis Behn
Hercules, CA
10/25/24 Precision repair Martin 16 x 8 door with Lift Master. Problem door opens 2 feet stops if you close it and opens again it goes full open. Also when disconnect from LM door is way to heavy to lift by hand. Precision Tech troubleshoots finds wrong weight torsion springs and not Martin springs. Correct torsion srings installed. Also replace worn bearing and track rollers. Door works correctly with Lift Master and by hand. Approx time 2 hours fair price same day. Very impressed with Tech. I do DIY stuff but would never figured wrong lifting weight torsion springs. Tech did an excellent job.
- Galen Hanes
San Pablo, CA
Precision garage was great they have great experience Technicians that get job done right. My garage door work like a new one. I'M VERY HAPPY!!!! THANK YOU SO MUCH.
- Jerry Thompson
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Service Technician Team: Sheridan Abad
Hercules, CA
Mr. Mario Mojica, was the ultimate professional, great communicator, kind and patience. I highly recommend you ask for Mr. Mario Mojica , if you loive in the Pinole/Hercules area. -Cara 10/2/24
- Cara Stanley
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Service Technician Team: Mario Mojica
Richmond, CA
Excellent service, even if pricey. We were having an intermittent problem that wasn't diagnosed correctly by a different company on repeated visits, so we tried this one after a complete failure left us unable to open the door at all. Very prompt response, courteous service, and our door is now working perfectly.
- Barbara M., Richmond
Richmond, CA
Travis analyzed the problems with our garage door opener track system and rollers and provided 3 options for us to choose from and helpful advice for choosing among the options. We really appreciated his clear explanations. The door now works smoothly.
- John Gerlach
Hercules, CA
He was knowledgeable and helpful. He came in time and learned a lot from him. He was courteous and friendly.
- David Macias
El Sobrante, CA
The technician was very prompt and professional and he was able to fix our garage door in a very timely manner. Would definitely recommend Precision to family and friends.
- Michael Allen
Richmond, CA
Our service technician Patrick showed up exactly when he said he would and was incredibly professional. He clearly explained our options and quickly went to work repairing our garage door. I particularly appreciate the efforts he took to protect the cherished classic car we keep in our garage. This is the best customer experience we've had in a while -- totally recommended!
- Kevin Heard
Hercules, CA
Excellent customer service. It was explained to me what was needed, options and cost. After installation technician made sure to answer all questions l had. I feel so much better knowing my home is secure.
- Edm
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Service Technician Team: Patrick Leahy
San Pablo, CA
Our garage door was all kinds of wonky. Only opened 3/4 of the way (right about forehead level), refused to stop when it hit the ground, and sounded like the whole thing was going to come apart when opening and closing. Travis came by today, right on time, gave us our potential options for fixes, and set about getting to work on our chosen path. Work was completed in less than four hours that same visit. Was it cheap? No. Are we happy with the end result? Absolutely.
- Grady Family
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Service Technician Team: Travis Behn
Hercules, CA
Precision door was a referral from another client. Technician was courtesy and indicated what parts needed replacing post inspection. Very efficient and worked quickly, showed the difference between the new and old parts. Would highly recommend this company for response time, efficiency and workmanship
- W Johe
El Sobrante, CA
Service was very good. Tech was knowable and friendly.
- Laurie Morlock
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Service Technician Team: Mario Mojica
El Cerrito, CA
The work Sheridan did on our garage door to repair it was fast and professional. He explained all the working parts of the mechanism so we has an understanding of what needed to be done. Great work!
- Raymond and Susan Saturno
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Service Technician Team: Sheridan Abad
San Pablo, CA
Sheridan and Carlos did a fantastic job with my garage door. As Sheridan diagnosed the issues, he thoroughly explained his observations and recommendations. Although we ended up needing a new garage door motor, he made sure to rule out less costly approaches first. In additional to their professionalism and expertise with repair and set-up, I also appreciated their friendliness and commitment to 100% customer satisfaction. Thanks guys!
- David Katsumoto
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Service Technician Team: Sheridan Abad
Hercules, CA
Oversold the needed fix
- Michael Williams
Hercules, CA
I had a new LiftMaster garage door opener installed by Patrick Leahy and Breashear. I was impressed by the overall level of service. They provided an extensive inspection of my garage door unit, and gave recommendations as to how to maximize the life and efficiency of the door. I liked that they were prompt, courteous, explained the different pricing options, and left the garage work area clean. I would not hesitate to contact Precision in the future if a need arises. They do excellent work!
- Gordon L
Pinole, CA
We had Precision install our new door a couple of years ago and it was time for a tuneup. Antonio came out today and arrived exactly when he said he would. He was an extremely polite young man and explained what he was going to do and set about doing it. He tightened all the doors bolts and lubricated the moving parts and finally reset our side mounted opener. It’s really good to feel confidence and trust in people. Antonio is an asset to your company.
- Carl Blake
San Pablo, CA
Last night, I encountered an urgent situation when my garage door unexpectedly dislodged from the tracks, resulting in a broken torsion spring and rollers. I reached out to Precision and they promptly scheduled a tech to address the issue this morning. Patrick Leahy not only quickly restored my garage door to its proper functioning but also provided options, ensuring all my needs were met. Patrick's speed and professionalism were truly commendable and his courteous approach and efficient service exceeded my expectations. I highly recommend Patrick for any garage door repairs - a reliable and skilled professional. Thank you, Precision, for the swift response, and kudos to Patrick for a job well done!
- Nitin N
Hercules, CA
Faster and good service!
- Jenina Imbong
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Service Technician Team: Patrick Leahy
Richmond, CA
Yesterday my ancient garage door failed. Today, James Walker from Precision Garage Door arrived. All new equipment, very efficient installation, and a pleasure to work with. I recommend this company. It performs as advertised. Thank you.
- Carol Walker
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El Sobrante, CA
Precision has serviced my garage doors for a long time with promptness and precision! Issues were resolved that day! Technicians are knowledgeable and work with the utmost integrity! Thank you Precision!!
- Tom Burrough
Rodeo, CA
The response was amaezing and the ET was flexible with my work schedule , I highly recomend this company and the staff when ever you have a garage door isues.
- Jorge Zarate
El Sobrante, CA
My garage door popped a spring and we were unable to get our cars out without manually lifting the very heavy wood panel door. I called several local garage door companies and left a message without a return response. A friend mentioned he had heard good things about Precision Garage repair, so I placed a call to them and got a live person instead of a recording. The pleasant gentleman who answered the phone stated someone would be out the next morning which is what I was hoping for. Our job was assigned to Carlos, who I found to be extremely knowledgeable, efficient, and professional. He is a real pro and we are delighted with the service we received.
- Janet Werner
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Pinole, CA
Got home from work this morning garage door chain broke!!Remembered the commercial onTV I called instantly I received an appointment upgraded springs rollers. James was very helpful in helping me upgrade my garage opener! Such a great job installing and adjusting components! Such a great experience!! Will definitely recommend More people to use your service !! Thank you again James GREAT WORK!!
- Tony Briganti
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(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
Carlos Yow was very helpful! He repaired our garage door in a short time and did a great job. We are relieved to have our garage door working again. Thank you Carlos!
- Sonia Bustamante