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Read what people are saying
about Precision Garage Door in:

Hayward, CA

Precision Garage Door of East Bay
has received 101 reviews, averaging 4.76 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I asked him to bring a 40 inch spring to replace mine in my house. He didn’t do that and then wanted to sell me a whole bunch other stuff.
John Croll
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thank you for the emergency repair and install. It was nicely done in a few hours as advertised. I appreciate very much the excellent service from your engineer Alex. He is very hard working with demonstrated skills and knowledge. However, I do have sticker shock because every piece of raw materials (springs, tubes and opener) are at least 2x more expensive than the market. In an emergency situation, customer is usually not in a good bargaining position... Excellent service but heavy mark up has greatly reduced client satisfaction.
Eric Law
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have used Precision Garage Door many times and every time I use them I have a great experience. I called and asked for information regarding a new opener because I was wanting to get the remotes to the opener out of my family cars. But because of the unit I had I could not add the MYQ technology. Called in and the same day Carlos came to my house. He went over the different options of the units that he had and I chose the newer model which was more money but that's ok. You cant put a price on your families security. Carlos installed the opener and did some repairs on my door which were badly needed. Carlos was a 5 star installer and was very professional. He explained the unit and how it works and had me all set up before he left. Thank you Carlos for everything.
Chris W
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sterling was very professional and had good knowledge of products and the maintenance of my garage door and the opener. I am confident my garage door opener will work now.
Amelia Fields
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Joe called that he was in transit and would be arriving in 20 minutes. He was on time and very polite. He immediately went work examining the door to determine cause of failure. He gave me options on things that needed care. Rollers replaced. Lubrication done. He also informed me about maintenance. Reprogrammed door for lift stop. Provided me info regarding motor replacement if needed. I am pleased with service. Again Joe was polite clear with explaining everything. Thanks so much.
Burna Beard
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

One of the springs broke and it was urgent to get it fixed to be able to use the garage and get the cars out. We called and within an hour Tony showed up. The service was great and he completed the work in a good manner, explaining all the technical details. However, we were shocked at the cost of the parts, we checked with family and friends who had similar work done and they were also shocked. I understand parts will be marked up, but for example when a part like Torsion Cable 7' high is charged at $300 when it only retails for in the range of 10 to 25 dollars, it does not feel right. Even though the service was great and I’m sure the quality of work was also good, next time I would look around for other quotes just due to the final cost I had to pay, feels way too high.
Hazim A
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Worker was very thorough
Marie Felix
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision technician Mr. Sheridan Abad carefully parked his truck at spot for easy work access and not to block neighbors' driveway. He greet me with courtesy, inspected my garage door, wrote estimate right away and even gave me a good senior discount. They were referred by my neighbor so I was expecting the similar rate. He quickly finished the job earlier than his estimated time, explained the operations and newest technologies in it. It was a pleasant surprise that it's functions exceed my expectation. The sound of the door now is just SWEET!
Alex Huang
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Anthony was an exceptional representative of PRECISION. He is a keeper. Next time. we would like to have Anthony return.
Despina Bogdanos
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Antonio provided great service. He was very personable and professional. I give Antonio 5 stars. Excellent job Antonio.
Frank Aguiar
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service, great explanations, proper cleanup,& an overall great experience! I received more “bang” for the amount spent. This is the 2nd time I’ve used Precision and I’d use them again!
Art
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I could not be happier with the repair of a broken spring on my garage door. My service repairman Gavin was on time, explained the problem and the cost and went to work. He was very professional and I could not believe how fast he completed the repair. I definitely picked the right company for the job. Thank-you! 5 stars!!
Michael Wise
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis did an excellent job at repairing our garage door. I requested same-day service and he came out within two hours of the request. He assessed the problem, thoroughly communicated the problem, and recommended what exactly needed to be done. He informed me of the price to replace and repair the door. I opted for the repair as I wanted to keep the cost down. Travis installed brackets, plates, wires/cables, rollers, springs, and struts - I may be simplifying here because it was a little more involved than as I described. Overall, the issue was fixed and our garage door is as good as new and strongly reinforced! Travis is professional, prompt, proficient, and kind. I highly recommend Travis for your garage door issues. Five stars!
Dani Mason
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent work by Mr. Moises. Many friends in the Eastbay area gave me good opinion about Precision Garage door Service. Right on time to start the work and completed the installation within the time window (10 am to 2.00 pm). The door works great and new motor with WiFi camera and backup battery all working perfectly fine. No noise while operating the door. The most reliable contractors for fixing garage doors.
Anantha Sankaranarayanan
Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Solomon and Gabriel were very professional and efficient. They installed 2 garage doors and 2 new garage door openers. The installation went seamlessly. We are very pleased with the service provided by the Precision Overhead Garage Door team.
D T
Service Provided:
Install Garage Doors
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Good and very good service. I am very happy that I called this company. Dr. I. G Nadaraja
Gee Nabaraja
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The springs from the garage door broke off. I knew I needed it to be replaced. Of course my mind went to who could do the job and at first I thought a garage door repair company but then i remember Precision. Your company has always delivered quality service and performance. So I picked up the phone and made an appt. Mario came and showed him the garage the springs he took care of it. Mario was informative and answer my questions. I feel very confident that if I ever needed any service with my garage door it will be with Precision
Monica Hernandez
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis worked in my garage door. He was very professional and did a wonderful job. We're really happy with the job he did. Thank you
Sandra Robles
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Job well done ! A very compete inspection of Garage door needs and costs of repairs , before beginning work . Door working much better at this time after cable adjustment and some bolts replaced . I was also given information and cost , if I later have more needs of repair , even a new garage door if needed. I , Highly recommend Precision garage door Service .
Gene Wright
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My recent experience with Precision was one of complete satisfaction. James was very professional, courteous and quite personable. He explained exactly what I needed to get my door moving again never pushing something that I didn't need. He was on time and got the work done in a timely matter. I already shared my satisfaction with my next door neighbor. Good job Precision Door!
Steve
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

$149 just to clean the side seals
Jason Chan
A Response from: Freddy Cespedes

Hi Mr. Chandra, I believe you left a review with your recent customer experience and had some concerns with the cost. I'd love to chat and see if we can help improve your experience. I called you last week, and left a VM, but since then I noticed another name tied to your review "Jason Chan". Not sure why. That all being said, please feel free to give me a call @ 510-785-9195 and we can resolve any issues you may have had with your bill. Thank you! Freddy Cespedes General Manager

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I'll start off by stating that the service was excellent. Sheridan came on time and finished very quickly. Scheduling was o.k. (agent stated 4 - 8pm; email stated 9 -11am which was incorrect). Other than that the scheduling process was easy. I was taken aback by the cost of the parts! I do not mind paying double retail due to convenience and I understand the technician having to carry inventory on his truck but the cost of the parts was surprising.
Chuck Ho
A Response from: Freddy Cespedes

Hi Mr. Ho, Thank you for taking the time to speak with me. I'm glad to know that your customer experience improved after our chat. We appreciate you taking the time to reach out and give us the opportunity to make things right. Please let us know if we can be of any further help now or in the future. Also, please keep an eye out for a link that will allow you to update your customer experience if you feel it improved after our chat. Thanks again! Freddy Cespedes General Manager Precision Garage Door

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Timely availability; considerate call before arriving; Punctual Patience, comprehensive explanation of issue/s Experience, professional Highly recommending Thank you!
Henny Chapnick
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paul B. did an excellent job installing my new garage door opener. He was very helpful, knowledgeable, professional and provided excellent service!
James S
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Repairman called 20 min. before service time to let me know he was on his way. He installed the new springs and opener with no problems. If I have another problem with my door I will call Precision Overhead Garage Door Service.
Jack Walton
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We have been a loyal customer for many years. Travis came to our house, assessed the situation and installed a new garage door opener. The job was done in a very timely manner and Travis was very professional in his demeaner and knowledge of his work. Thank you very much. Ed & Linnette Davis
Ed Davis
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent professional service. Mario is awesome.
Ruel Ostique
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

First of all I want to thank the lady that I talked to on Friday evening. I did not get her name but she was very helpful, friendly and courteous. She was able to schedule an appointment the next day for me. Travis Behn was very professional and friendly and of course knowledgeable in explaining to me what the problem was! Very courteous and understanding to the situation that I was in. I explained to him what happened and he fixed it and also offered to service my garage! He replaces the rolls and did the lubricants on all hinges. It was quick and fast and he did a very good job. I thank him for the very good and efficient way he handled the job. Thank you for providing good service. Flyriver Visan
Flyriver Visan
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Perfect, professional, fast, knowledgeable. ??
Barbara Zimmerman
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis B of Precision Garage Doors gave a 30 minute courtesy call prior to arriving, and he arrived at the time he was scheduled to do so. He was very courteous, professional and performed a complete system check of the door, tracks and opener. He replaced a broken spring and had the door operational in little over an hour. Great customer service starting with the calls to the office to schedule the appointment up to the service repair by Travis. A definite 5 star company and staff!
David Curson
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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