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Read what people are saying
about Precision Garage Door

Precision Garage Door of East Bay
has received 1762 reviews, averaging 5.00 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I phoned Precision in the morning and was able to get an appointment for that afternoon. The technicians were polite, knowledgeable and efficient. They drew my attention to repairs needed in addition to what I had initially phoned called about. They did all the repairs and told me what routine maintenance I needed to do in order to keep the door in good condition.
Faith Harris
Service Provided:
Garage Door Opener Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

i had a new liftmaster garage door opener system installed in 2006 and have never had a problem with it. with the excessive rain recently, however, some rainwater leaked through what is a new garage roof ( installed last spring, but inadequately done which is a whole other issue i have with a roofing company ) ... the water apparently affected the electrical circuit box for the liftmaster mechanism and it would no longer work ... my garage door would not open and as there is no inside access it was a big problem ... i called the liftmaster service number and based on my zip code i was referred to precision garage door service ... they were able to send a very capable young man named tony to my place the same day even though it was a monday national holiday ... tony stood on a ladder and eventually manuevered a coat hangar wire through a very tiny opening at the top of the door so he would be able to access the emergency release handle and open the door ... once inside he determined right away that the mechanism was affected by the leaking water and for an immediate short term fix rerouted the electricity using an extension cord to another electrical outlet on the garage wall ... he was very knowledgeable about everything and explained a possible option for a long term solution regarding relocating part of the electrical system for the mechanism ... of course ideally the new garage roof should not leak at all but that is another issue to take up with the roofing company ! many thanks to tony and precision garage for solving the immediate problem so quickly for me ... i really appreciated the expertise and the service !
Barbara Khalil
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Needed new garage door opener and replacement of springs and maintenance of garage door. Work done in a timely and efficient manner. Carlos, the Precision technician, was friendly and knowledgeable and explained everything that needed to be done. After the work was completed he explained what was done and showed the features and how to use the new equipment. Thank you.
Gayle Shiba
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This is a GREAT company. We have used them several times, and they are always reliable, on-time and knowledgable. Today James called prior to arriving, arrived when expected, and quickly and efficiently fixed our garage door issue. I recommend Precision Door to EVERYONE!
James Lautz
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was very impressed with the quick response and professionalism in fixing my garage door which would reverse immediately after touching the floor so I couldn't close it. The installers came out the same weekend day I called for help. Worn cables and rollers were replaced by friendly technicians. Now my garage door works like new and is much quieter. I highly recommend this Diamond Certified company.
David R
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This is a good company, always on time, knowledgeable and efficient. Their folks are polite and friendly even the schedulers. Reasonable cost and clearly state in advance what it will be. I highly recommend them.
June Hunt
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have done business with Precision in the past and had the pleasure at that time of meeting James W. He was patient, knowledgeable, thorough, and courteous. Today we needed some more work done and James came out again. Exactly as last time he was professional in every way and just as efficient. My highest compliment to a person who truly knows their job and even more importantly is a very good person. Well done.
Obie Anderson
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very responsive to set appointment, service was professional and I felt the tech was very knowledgeable and quick.
Philip Murphy
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

James W My garage door stopped working so I called Precision and they said they would send someone out the next day. James W arrived ahead of schedule and evaluated the situation in under a minute, no exaggeration, he was that fast. Then he gave me a couple options for the fix, and a little over an hour later, it was opening and closing better than new! I would recommend James to anyone looking for help with garage issues. He was punctual, courteous, and a fast worker. Thomas and son Byron in Contra Costa County
Byron Farese
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

January 1st, our garage door opener broke. January 2nd, Mr. Paulino M. came on time and replaced it with a brand new unit in no time, less than an hour. He was efficient and truly a professional with over 30 years of experience. Thank you very much for your excellent service. The door functions so smoothly now. Linda K.
Linda Kang
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I like your service technician's work and attitude. I am a little disappointed at only a 5% discount for seniors, instead of the usual 10% discount for seniors.
Ramsey Chun
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

It appeared that our 9+ year-old garage door opener motor had begun lifting the door much slower than usual starting the last few days of 2022. I thought only the spring might need further tensioning in order to handle more of the work lifting the door, but was not sure. I called Precision mid-morning on December 29th and received an appointment that same afternoon. The technician arrive roughly in the middle of the time window given and called ahead twice to update us with his estimated arrival time. He demonstrated that too little spring tension was Not the problem (our spring apparently has several more years of useful life) and that we needed a new motor as I had feared. Some other door components needed some modest adjustment/alignment/lubrication as well, but we also decided to replace the 22+ year old original wire cables that lift the door since they had begun to fray. The technician walked us through everything he had done, demonstrated all aspects of the new arrangements to us, and programmed the two remotes (one built into our 5 year-old car and a new clip-on visor clicker for our 20 year-old car). My wife and I carried out our own tests of all aspects of the new system that we would be using with the technician to make sure we understood it. We decided not to utilize several of the higher-tech aspects of the new motor system since we did not expect to have any need for them. The entire job took about 2-1/2 hours, but everything tested out perfectly. The work was a lot more expensive than I had hoped (just an inspection, a spring adjustment, and some lubrication), but we feel that all the repair/replacement work performed yesterday was necessary and properly done. We have used Precision every year or two for over a decade to maintain and repair our garage door. This was the first major repair in many years.
Hugh Sprunt
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sterling called ahead and arrived on time. He was thorough and was able to replace our broken spring and overcome some challenges along the way. His perseverance resulted in a superior installation and a happy customer.
Paul/Nancy DeLancey
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have used Precision Garage Door many times and every time I use them I have a great experience. I called and asked for information regarding a new opener because I was wanting to get the remotes to the opener out of my family cars. But because of the unit I had I could not add the MYQ technology. Called in and the same day Carlos came to my house. He went over the different options of the units that he had and I chose the newer model which was more money but that's ok. You cant put a price on your families security. Carlos installed the opener and did some repairs on my door which were badly needed. Carlos was a 5 star installer and was very professional. He explained the unit and how it works and had me all set up before he left. Thank you Carlos for everything.
Chris W
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Put in a garage door opener. Did a great job. Very satisfied. Little pricey, but you get what you pay for. I am good for the rest of my time in this house. Make sure you ask for the Senior Discount!
Dan
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis Behm was our technician. We appreciate how thorough he was in explaining our options and recommended what was most in-line and cost effective with our needs. He's a pro and such a pleasure to work with. Thank you!
Janice Garaci
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Every part of our experience with Precision was excellent, from the e-mail in response to our call, to the visit from the repairman - who arrived a few minutes early! The problem was easily fixed, but he took the time to explain carefully steps we should take to prevent future problems.
Sharon Gardner
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I’ve been meaning to leave a review for a while but, here goes. We have had a couple different issues with our garage door. Both times Travis came out. He was on-time, professional, friendly, and explained everything so I could understand what he was doing, what my options were, and the cost of those different options. I will absolutely call them anytime I have a garage door issue and if I need to purchase anything new for the garage door. I can’t speak highly enough of Travis, and through him, Precision Garage Doors.
Kathrine Holder
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician (Travis) was a little late due to another time-consuming project before me, but ultimately he found the issue with the cables and drum, which needed to be repaired along with the rollers. I appreciate that this was fixed properly. The technician identified what I needed to get this done and resolve the problem. Travis did a great job! Thanks for fixing my garage door.
Sandra Alexander
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thank you Travis for showing up on time, providing a reasonable bid and completing the job the same day. I live out of the area and I really appreciate the extra effort Travis took to work with the tenants!
Shelly Tinsley
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician patiently spent time working with the garage door until the problem presented itself. He also explained what happened and also recommended that I lubricate routinely. He demonstrated where.
Sharon Yool
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I give the service 5 stars. I am so grateful for the quick response to my inquiry for service. I found your ad in the Yellow Pages of the Homeowners Guide. I was unable to close the garage door and I was fearful that my garage was open to the interior of my house. The attendant explained the choices of fixing the door with the parts in it or putting in new parts. The warranties would vary. The attendant was a skilled professional and a pleasant person.
Elizabeth Turner
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had the greatest customer service everything was wonderful. .in theses pandemic days I’ve got use to work that has been unsatisfactory but with precision door everything was spectacular..the great man that fixed my garage should get a promotion he was great..thank all of you.
Faye Bell
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am very happy that I chose your company to fix my door. It works great and very secure and reliable that my garage and the house is well protected now. My special commendation for your great technician Mario, he is very professional, knowledgeable and knows his trade very well with great advised of proper door maintenance and safety. He is well suited for a promotion as a field manager technician or anything in a leadership position. He is a great asset to your company! Bravo Zulu....
Romeo Mariano
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Trouble shot and replaced keypad unit. Also inspected the garage door and explained what needs to be upgraded and costs. They call and gave me a ETA. Both men were very courgural and represented Precision Garage Door well.
Calvin Tomita
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great experience from the moment we made the initial call until the technician completed the job. The technician was dispatched the same day and was very professional and completed the job in a timely manner.
Duke Bragg
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sheridan was on time, polite and knew what to do when he pointed out my garage door spring was cracked. Job well done.
Geoff Mason
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thanks for having an efficient person on your team to get my garage rails and rollers fixed. Carlos was extremely productive in fixing, adjusting and checking his work He was done in less than an hour.
Scott Ibister
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very good service. Solved our garage door problem and serviced the entire system. Our technician was very polite and professional.
Lloyd Cunningham
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sterling was very professional and had good knowledge of products and the maintenance of my garage door and the opener. I am confident my garage door opener will work now.
Amelia Fields
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
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