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about Precision Garage Door in:
Dublin, CA
Precision Garage Door of East Bayhas received 85 reviews, averaging 4.75 Stars:
Dublin, CA
Dublin, CA
I had an issue with my garage door not opening and closing properly. This being on a Friday evening, I was not sure I could get help. Precision Door came through for me and sent a Tech (Rodney) to rescue me. Rodney was very courteous, knowledgeable, and understanding of my issue. Rodney is a real asset to the Company. Wish there were more people like him.
- Jeanette Knobel
Dublin, CA
I am surprised with the the quote given to me. My garage door opener is pretty old and the gear broke from inside and there is no way to repair. So, I asked for the quote how much would be the final amount if i go for new garage door opener. They have gave the quote which 4 times higher than market rate (total $3200). I checked with Home depot and their technician and got it replace in $400. I would not recommend service from Precision. Highly disappointed.
- Amit Sonavane
Dublin, CA
I had my service Monday, which went very well and the tech was very quick in getting my new motor and springs installed. I will say, I was a bit shocked at the price. I was not offered options and was just told that the cost would be $3600 for what he was installing. I was surprised on the invoice to see how much some of the individual components were and that it wasn’t service that was the result of the price. Looking on the precision garage door website, it seems like the average cost of a motor is 300-500, I paid over a grand for mine. I’m seeing the same motor available online for $400, why is this one so much more? Additionally the two springs were $300 each? Online I’m seeing average costs should be $100-$200 for both combined? It also cost $1000 for center and end bearing plates and cable. I’m just hoping for a bit more transparency on these costs as I do feel a bit like I was given premium options without being consulted on options.
- Brian Ito
Hi Brian, Thank you for taking the time to speak with me on the phone and express your concerns. Ensuring our customers are satisfied is our top priority. Per our discussion, we have processed a courtesy rebate. Please note that our technician's recommendations after inspections are not compulsory. We want our customers to feel comfortable with their choices, and if they are not, we encourage them to shop around or contact us with any questions. Thank you once again for reaching out to us. Thank you for choosing Precision Garage Door. Regards Param Operations Manager Precision Garage Door
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Dublin, CA
Excellent service. Service tech was very nice and efficient.
- Judi Hollison
Dublin, CA
The Tech Brinkman, was professional and quick with his installation and took time to explain all the features of the new opener
- Andrew Walker
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Service Technician Team: Paul Brinkman
Dublin, CA
Our technician Travis Behn was very professional, called before arriving, and explained clearly what needed to be done. He was very quick and gave me valuable tips on maintenance that should extend the life of the the garage doors.
- Alvin Huggins
Dublin, CA
Precision, arrived quickly less than an hour after I called for service. The technician was thorough and explained exactly what my options were. He cleaned his work area, and after all I had him do was done and leaving within 2 hours. He explained what he did showed me the work, and discussed how to use the new product and left information on who and where to call if a problem arrises. I was left with 3 remotes instead of the customary 2. Very very pleased with this company. I have used them in the past although a long time ago, but the service and quality has never changed. Thank again!!!
- Eric Jones
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Dublin, CA
Your technician Alex was courteous, professional and very competent. I am glad that I can always call Precision Garage Door when I am in a bind. Thank you.
- Cary Kihara
Dublin, CA
Chose because had installed my garage door originally. Joel was polite and very knowledgeable. I was very satisfied with his work. Thank you, Herman Ortega
- Hernan Ortega
Dublin, CA
I was offered an accurate and honest assessment of the problem with my garage door. They let you decide to forward with the repair or not. Thank You !
- John Beg
Dublin, CA
Dishonest and rip off. I found this from diamond certified and saw the website claim the company ensure for the door operating as long as I own the property. So I called and ask for spring replacement which I'm told for only $250. However technician came out and quote me on several options ranging from $900+ (1 year warranty) to $1800+ (3 years warranty). He told me to replace other parts which he think should be replaced in order for the spring to operate properly. After talking to several other companies the quotes are from $500 to $900. They told me other parts are still fine and one even offer me lifetime warranty for a premium quality of spring brand.
- Anonymous
Hi Jeff, Thanks again for speaking me back on 2/10. I'm glad we were able to clarify and improve on your customer experience. You should have received the rebate back on to your card by now. That being said, if you feel your experience improved feel free to update review and or remove. Thank you! Freddy Cespedes General Manager Precision Garage Door
Thank you for the call and follow up Freddy. I understand your company provides an above market premium quality of service and part, agreeing on the pricing offered now.
Dublin, CA
It appeared that our 9+ year-old garage door opener motor had begun lifting the door much slower than usual starting the last few days of 2022. I thought only the spring might need further tensioning in order to handle more of the work lifting the door, but was not sure. I called Precision mid-morning on December 29th and received an appointment that same afternoon. The technician arrive roughly in the middle of the time window given and called ahead twice to update us with his estimated arrival time. He demonstrated that too little spring tension was Not the problem (our spring apparently has several more years of useful life) and that we needed a new motor as I had feared. Some other door components needed some modest adjustment/alignment/lubrication as well, but we also decided to replace the 22+ year old original wire cables that lift the door since they had begun to fray. The technician walked us through everything he had done, demonstrated all aspects of the new arrangements to us, and programmed the two remotes (one built into our 5 year-old car and a new clip-on visor clicker for our 20 year-old car). My wife and I carried out our own tests of all aspects of the new system that we would be using with the technician to make sure we understood it. We decided not to utilize several of the higher-tech aspects of the new motor system since we did not expect to have any need for them. The entire job took about 2-1/2 hours, but everything tested out perfectly. The work was a lot more expensive than I had hoped (just an inspection, a spring adjustment, and some lubrication), but we feel that all the repair/replacement work performed yesterday was necessary and properly done. We have used Precision every year or two for over a decade to maintain and repair our garage door. This was the first major repair in many years.
- Hugh Sprunt
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Service Technician Team: Paul Brinkman
Dublin, CA
Top notch expert repair! Travis assessed the issues and performed a swift and perfect repair. My garage door now closes properly with no hang ups. Thank you!!!
- Joe Carroll
Dublin, CA
Our repairman Paul was outstanding! Excellent communication and attention to detail. Was able to coordinate getting my garage door fixed fast. I was out of town when my garage door broke. My mother inlaw was the only one there. He was polite and attentive during a stressful situation. Thank you Paul for your care!
- Justin Carlos
Dublin, CA
Jerry Parker! what can i say, this cool guy knew exactly why my garage door opener was failing and told me parts were no longer available. After 28yrs. i got my moneys worth. Jerry showed me 3 openers of which i chose the super quite belt-drive 3/4hp # 8550- Liftmaster. Installation went smoothly and timely about 2/1/2 hrs. he explained all the new functions of the new remote control very clearly.
- James Purcell
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Dublin, CA
My garage door spring broke and I was essentially trapped in my garage. This on a July 4th weekend. From the time I made my first call to repair completion, Precision Door Services customer service was top notch. Colin, who answered the call was professional and courteous. Travis, who came out to repair the door, was professional, friendly, and courteous. He called me ahead to let me know when to expect him and he was on time. He inspected the garage door, explained to me the repair process so I know what to expect, and left the work area clean. I will definitely call Precision for any future needs for my garage door.
- Linda Y
Dublin, CA
Great service! Highly recommended.
- David Bakanoff
Dublin, CA
I had a wonderful experience with precision. I called for a service they arrived 2 hours later. Jonathan answered all my questions and explained everything to me. He even showed me a comparison of the broken piece with the new piece he put on. He went above and beyond.
- Valerie Garcia
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Dublin, CA
It was a bummer that the spring on my garage door broke and the opener then pulled away from the door when it tried to raise the door. The door is very heavy and I had to get my grandson who lives with us to help me get the door open, so we could get our vehicles out. A friend tried to fix the door, the next day, but that was not going so well. I called Precision because a neighbor recommended them. They took only a few hours to show up and the tech was very knowledgeable. He put on some new springs that were longer and more powerful and upgraded most of the hardware that needed to be replaced. James was very speedy and knew what he was doing. He lubricated the screw mechanism which made it more quieter. I am very happy with the repair and will recommend them to my neighbors and friends. This is my first experience with the company and I was a little surprised how smoothly it went. James D. Walker was my tech. Try to ask for him. He knows how to fix garage doors. It is better than when it was new. He took about one hour to do the repair. Stay Safe
- Dwight Goad
Dublin, CA
Mario was great! He explained what the problem was, and how much it would cost. My garage door hasn't worked for several months and he had to work around the car and other stuff I haven't be able to move out of the garage. Nice work!
- Charles White
Dublin, CA
Technician Paul Brinkman was excellent. He's a skilled technician. While I needed a new garage door opener, he also recognized my 30 year old door had worn parts which also needed replacing. Precision was on time and provided quick service. I am very happy with with work Paul did.
- Linda Taylor
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Service Technician Team: Paul Brinkman
Dublin, CA
The work is excellent and timely. The technician, Alex, should get salary increase :). I would recommend the service to my friends.
- Anthony
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Dublin, CA
Always on time and great customer service. Paulinho is a great Technician.
- Valerie Pryor
Dublin, CA
I selected Precision Garage Doors after Google search. Paul Brinkman was very professional, knowledgeable, and performed an excellent job. I would highly recommend Precision for your garage door needs.
- Mark Netzel
Dublin, CA
The garage door spring was busted for which I got an approximate quote on chat before calling in a tech. The quote was around $350 but the actual tech had several different recommendations and came up with a bill of $1200. We asked him to change just the springs and he started the work. When the job was done to our surprise the bill had an additional charge of $125 for knockout bearing. Our garage door never had one and we never agreed on getting one. It was definitely a rip-off. From the beginning to the end the technician just tried his best to convince us to get more and unnecessary work done. Definitely not happy with the service and won't fall for it again.
- Divya Chhabra
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Dublin, CA
Excellent Job with plenty of answers to our questions about safety and security.
- Hugh Sprunt
Dublin, CA
Paul Brinkman, the technician who worked on our door, did an excellent job! He clearly explained every step of the process, presenting us 3 different options to choose from without putting any pressure on us. He was friendly and he meticulously completed the job to our satisfaction. Thanks Paul for a job well done!
- Lynette
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Service Technician Team: Paul Brinkman
Dublin, CA
New springs and ten new rollers installed on time and as promised today (the next day after my phone call requesting service). The old springs were seven years old and had gotten too weak. The old rollers were worn and did not roll that well. We have used Precision Door for some years and plan to continue to do so. The Service Technician was Great.
- Hugh Sprunt
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Dublin, CA
After eight years both springs on our garage door broke and needless to say we were stuck as both our cars were parked inside. We were lucky to get the same day appointment to fix the garage door. Our technician Cory W. arrived on time and was extremely professional in letting us know our options. We are 100% satisfied with the work that was done by him. We highly recommend him and Precision door service!!!
- Kd Modi
Kd, So glad we were able to get you out of bad spot and on with your day. It is our pleasure to serve you. Pat
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(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
Patrick came out to my house right on time. After looking at the garage door, he was thorough in his explanation of what the issues were and how he would repair them. He was clearly very knowledgeable and clarified every question I had. His work was efficient and he beat his estimated time by at least half an hour. When he was done, he then explained and showed me all of the work completed. He even explained all of the warranty information, as well. I would recommend him to any of my friends or neighbors without any hesitation. Great service.
- Zach Lipman