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Paulino M
Tech ID#: 2
Reviews: 328
Average: 4.81 stars

Paulino M

Technician
Paulino M has received 328 ReseƱas, reviews.averaging:
1 2 3 4 5

Paulino M's Bio:

Hi, my name is Paulino. I am originally from El Salvador, but have called the Bay Area home for many years now. I truly enjoy my role as a Certified Senior Technician and Custom Door Installer for Precision Garage Door. In my spare time I enjoy spending time with my adult children and visiting family back in El Salvador. I look forward to serving all of your garage door needs.
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

total rip off . a waste of time. no discount as advertised ( one star ) $50. for no service. No install or anything done. Nothing
Ed Locatelli
A Response from: Freddy Cespedes

Hi Mr. Locatelli, Thanks again for taking the time to chat with me last week. I'm glad that your customer experience improved after our conversation. While difficult feedback is never easy, we appreciate you giving us the opportunity to make it right. Please let us know if we can help you in the future. Also, as discussed please keep an eye out for a review link that will allow you to update your experience. Regards, Freddy Cespedes General Manager Precision Garage Door

Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our house was built back in 1999. Since then, we've replaced the motor (from chain drive to belt drive) and the spring back in 2014. Our garage door had a mishap where 2 of the wheels on the rail came off causing one side of the door to dangle. We had Precision's number saved just in case we ever needed help and we needed help yesterday. I called around 6:30am, waited a few minutes then a live person came on. She took our info and then gave us a window as to when to expect their technician and that the tech will contact me with his ETA. Tech called and said his ETA is 45 mins. Pablito showed up as expected, looked at the issue and gave his recommendation. All the wheels were worned out (which was expected due to age) needed replacement. I ended up replacing the wheels, pulleys, cable and spring. All in all, it took about an hour to replace all parts and properly aligned the door. Garage door is a lot quieter now. I as give a very reasonable price and 3 years warranty on the job. Great job Pablito and thank you Precision.
Rick Labao
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your repairman was very professional and made sure everything is working fine.
Nic Marcelo
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician seemed a little perturbed when he saw what was wrong with our garage door. And immediately stated the cost would be $425.00. It took him approx 10 minutes to fix the issue. When I questioned him about the amount charged and the length of time it took him to complete the job he said I can take off $50. I questioned again if this is what it costs no matter how long it takes, and he stated I’m just an employee I will not ever use this company again and would not recommend anyone to use this company. They maybe able to fix garage doors but at the expense of someone who has no choice but to pay what they say.
Cecilia Nelson
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paulino was terrific. He called before he arrived (earlier than quoted) and inspected the garage. He replaced the entire system within an hr and half- by himself. Quick and efficient. Our garage is up to date and works with a phone app (wow). Good service and dependable. Especially great customer service from start when making an appointment. Thank you.
Ken & Sheri Pon
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I could not be happier with the service I received from Precision Door. Paulino Mejia, the service technician took the time to explain to me why my garage door springs kept breaking and even though I ended up spending more than I initially had anticipated, I am happy that I went ahead with the repair he recommended. He was courteous, professional and fast! He replaced two springs, two pulley mechanisms, AND all the door track rollers in the time it took other companies we've hired in the past just to replace one spring. I couldn't believe how quickly he completed the job. And best of all, he was on time. Paulino arrived at the front edge of the service window and I wasn't sitting around wondering if anyone was going to show up. I would definitely recommend Precision Door to other homeowners who need to have garage door work completed.
Michael Malone
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Always on time and great customer service. Paulinho is a great Technician.
Valerie Pryor
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

PAULINO , BESIDES BEING A VERY NICE GUY , HE IS A GREAT TECH ! IN VERY SHORT ORDER HE REBUILT THE OPERATING SYSTEMS OF MY DOOR. NEW ROLLERS , SPRINGS , HINGES , DRUMS, AND SERVICED ALL THE MOVING PARTS BRINGING IT BACK TO LIFE ,AND IN SAFE WORKING ORDER. I WISH IT HAD BEEN FREE, BUT THERE IS NOTHING FREE IN THIS WORLD IF YOU WANT IT DONE RIGHT ! GO WITH THE BEST, CALL PRECISION !
Tom Burgess
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Because your sticker was on my garage opener and easy to find
Noble Cobbins
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

ou’re service guy that came to my place was awesome and honest. Your operator that picked the phone up was nice but I feel like I was lied to. I SPECIFICALY asked the price for a new opener ( the motor) as well as installation. I also asked how much it would cost to repair. I was TOLD $495 plus a discounted service call fee of $25. “ that’s it?” “ yes”. So for installation and repair of the door and the unit it’s $515 plus tax. Yea no. I spend over $515 for the repair and your tech told me it would be another $800 for a new unit and installation ( motor, drive rail, sensor eye and control). So in the end I went from expecting to spend just over $500 but in reality it would have cost me about $1400. I didn’t buy the new unit because of the “ missinfomation”. I would have had no problem spending that if I was originally quoted that. Thanks for the repair, he was good. Going to the next company for a replacement.
Ryan Preston
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very efficient and fast. Thank you so much.
Jasreen Mohammed
Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The Technician did a fine job in repairing garage door...just a few of issues .....could not understand his English well... when I placed the service call i asked to be texted so I could meet him at the house...that did not happen...he showed up...started the work... my tenant texted me and said that the technician was here...I as not there for the conversation but the tenant told me that the Technician told her I am not waiting for the text back ..call him...she did..... bottom line everything worked out but the experience was little rough...These are crazy times now and everyone is on edge....I will use Precision in the future
Greg Dutrow
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service tech arrived on time, immediately it was clear that (Paulino M.) has great knowledge Of garage door system. He was able to make necessary repairs and get my door functioning better than I had ever seen!!! Real professional attitude. PLUS he had all the PPE gloves, mask, etc. to protect himself as well as my family!
Lo Lally
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician was professional and friendly. Repair was fast and garage door works great now. Thank you
Amaro Silva
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was fast and repair tech on sight in an hour and completed work in less than an hour. However, $1,100 for under an hours work and for what I thought was just a broken spring seems a bit steep. Not sure if I really needed all new wheels, cables or whatever else was changed. Kinda feels like I was taken for a ride.
Garrett Pearsall
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thnakyou for the prompt response,to get our garage door serviced,I deffintely will use you guys again,Paulino was very professional. thx mark Stahlnecker
Mark Stahlnecker
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

good job
Paul Tong
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Professional and you get what you pay for
Wayne Yamamoto
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Warning Warning, this company will pull a scam on you. I have already reported them to the Better Business Bureau. About two weeks ago I called Precision Garage door because my garage stopped working. Someone by the name Paulino showed up. He was very pleasant. He walked through the garage and immediately said that everything had to be changed and will cost $900.00. I told him that I was on Social Security Disability and can not afford that since I am on a fixed income. He went to his truck and sat there for about five minutes on the phone. He came back and told me that he could fix it for $770. I explained to him again that I could not afford that and I may have to wait or try to borrow money from friends. He also mentioned to me that the company who installed the garage door is not in business any longer which was a lie. He left and I contacted Ace's Garage Door Repair and Installation. Asher is the name of the person from the Ace's Garage and he said he had to change the limit switch. He had to order the part and came back in one week and fixed it and the garage works perfectly now. He also gave me the option of upgrading the Garage for $330. but I decided to not do that. I contacted the owner of Precision Garage and explained the scam his employee was trying to pull on me. He acted as if he had no clue and did not want me to report him to BBB.
Azar Hadi
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

After three different estimates I decided that this is not the company for me. Why not give me the best price first, instead of changing it after I said the first two estimates were too much? So I lost $50 and now have to get another company to come out. Not happy.
Jon Rego
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The door is now ins in excellent working order. thank you very much. It should last for another ten (10) years.
Ron Whaley
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am not happy with this service. Appointment was scheduled for the hours of 10-2. Paulinho showed up at 1:15 without calling first and just honked his horn He looked at the door and said “what did you do? He said it would be easy to fix and would cost $475 to get it to work or $1100 to do it right. He could not explain what he would to do to fix it. I need it to work so told him to fix it for the $475 price which by then was now $425. He fixed it in 20 minutes. $425 is a ridiculously high price for 20 minutes of work. I will not use this company again
Unsatisfied Customer
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Five stars, excellent customer service. I will be referring all of my friends and family.
Mark Hanna
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

On time. Professional. Curious. Quick.
Michael Porciuncula
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was so relieved to speak with a live person on a Sunday AM, when our garage spring broke and, we were unable to manually unlock the door. A service appt was scheduled for a ho'day, Memorial Day. The technician was prompt, explained the options and proposal for parts replacement. The price was fair and workmanship great. The one year warranty is a plus.
Sylvia Castillo
Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent Job!
John Schilling
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was prompt and professional. Had a broken spring. Beware of the upsell. Ended up spending twice as much as intended. But, that said the recommendations were sound.
Frank Doyle
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

A live person is available to assist when you call Met my expectations: On time arrival Completed job without delays Gave me options on repair job before starting the job Ran inspection tests before leaving to make sure the job was done right & I was satisfied Cleaned up!
Arlene Brice
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service and talented and professional service man.
Philip c Crosby
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had multiple issues with all the doors of my 3 car garage that needed to be repaired. Precision sent out a tech the next day after I called. Paulino was the assigned tech and did a fantastic job. He was professional, fast and efficient. I was very pleased with the service and will continue using Precision in the future.
Tom Meyer
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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