not happy with what was done. not satisfied at all, would not refer your company no receipt given

- Ed Locatelli

Total Ripoff. Service tech came out, clearly knowledgeable. Told me I needed a whole new spring, rod, cable and trolly assembly. - First, the spring isn't broken (it's not "loose" or weakened either) and we confirmed that - The lift cables are not frayed or stretched - The door is original to the house 1996, and so is the opener Genie screw drive too - The trolly engagement piece is stripped. (That's the only problem) it holds the door up, but strips when closing and won't raise because the trolly hookup is stripped. - tech told me that the spring isn't replaceable because my garage door was over 5 years old and made or wood. what a total load of crap How do I know, I have a second garage door right next to it with the same setup. I can't tell the difference in the spring, cable or other assembly. found a trolly replacement part on Amazon for $20. What a scam quote.

- Sean Clinton

Very disappointed in the results. The service tech was very professional but I never should have let him talk me into replacing my springs when all I really needed was the cables replaced. My door hasn’t worked since my service and I may have to replace my opener to overpower the new springs. I have since replaced all the rollers and tried adjusting the springs myself to try to make it work. Would never hire Precision again.

- Robert Skellenger

I was in a bind and was quoted $3,000 to replace my spring and installed some hardware. I don’t believe I’ve spent $3,000 combined for every service performed on my garage door. This is price gouging. Total service time was about 90 minutes. Very disappointed to say the least.

- Neema Mohammadizad

It feels like this company is practicing the price grabbing or bait/switch. When I called, the office person only informed the service charge of 69.95. When the technician came, there was a minimal labor cost of 89.95 in addition to the service charge. I called the office and only got pushed back saying the office does not know the labor cost and it will ONLY be determined by the technician. Surprising, surprising....

- Ronald Wolberg

Very overpriced. $2000 for new springs and wires. Looking online this is more than double the national average.

- Zoe

So disappointed in this place. I got a quote from 3 people and precision garage doors wanted to charge double than the others and said things needed to be replaced when the others said it was working perfectly fine. It felt like all they wanted was my money and they weren’t genuine and honest. I paid $70 for a 10 min estimate. I wouldn’t recommend them!

- Ricardo Vargas

I am surprised with the the quote given to me. My garage door opener is pretty old and the gear broke from inside and there is no way to repair. So, I asked for the quote how much would be the final amount if i go for new garage door opener. They have gave the quote which 4 times higher than market rate (total $3200). I checked with Home depot and their technician and got it replace in $400. I would not recommend service from Precision. Highly disappointed.

- Amit Sonavane

2500 for 1 hour of work. Complete scam. Parts couldnt have cost more than a few hundred dollars. Installed in 1 hour, 2500 dollar bill. Avoid at all costs, price gougers.

- KS

We made a wrong decision of choosing this company. The service maybe good but excessive charge compare to anywhere else. We were charged almost the same as brand new garage door for a small job. I really regret that I chose precision garage door repair.

- Andrew Salvador

Hi Andrew, Thank you for taking the time to speak with me on the phone and express your concerns. Ensuring our customers are satisfied is our top priority. Per our discussion, we have processed a courtesy rebate. Please note that our technician's recommendations after inspections are not compulsory. We want our customers to feel comfortable with their choices, and if they are not, we encourage them to shop around or contact us with any questions. Thank you once again for reaching out to us. Regards Param Operations Manager Precision Garage Door

These people are crooks. My 80 year old mother with dementia called them to reprogram her garage door openers. A job that takes about 30 seconds for each door opener, she had two. They charged her over $200 to do this! Do not use these crooks. They take advantage of old people with dementia. Very rude.

- Maureen Van westrop

Tech wanted to rebuild the complete door opening mechanism and didn’t even check my opener

- Steve Macaluso

Terrible Quote. You quoted $2,000 to fix a broken garage door cable. 2nd company came out and fixed the cable (changed out the spring coil too) for $400

- Robert Van leer

Hi Mr. Van Leer, Thank you again you for reaching out and allowing us to make things right, We apologize for your terrible experience. We like to have happy customers. Per my email from 10/17....the $69.95 service fee to your Visa ending #5659 should have rebated back to your card by now. As mentioned before we appreciate when customers feel comfortable enough to shop around. We like our customers to make informed decisions without pressure. While we are not the most expensive, we are not the cheapest (we do not want to be), but we do try to be very professional and stand behind our work. Regards, Freddy Cespedes General Manager Precision Garage Door Service

Worse company to deal with. I don’t recommend this company to anyone.

- Vahid Nadi

Service Tech, Tried to HARD SALE ME on $2,300.00 repairs. Replace current spring assembly with a center spring assembly, rollers and lift cables! I had one broken spring, and one broken cable! I’m sure replacing two springs and two lift cables will do the trick. Have their competitors scheduled for Monday. They need to change their slogan to: “A Name You CAN’T TRUST.” I know they’re really duping a lot of customers out there! I never write reviews, however I just needed to put this out there…

- Bruce Saunders

Dishonest and rip off. I found this from diamond certified and saw the website claim the company ensure for the door operating as long as I own the property. So I called and ask for spring replacement which I'm told for only $250. However technician came out and quote me on several options ranging from $900+ (1 year warranty) to $1800+ (3 years warranty). He told me to replace other parts which he think should be replaced in order for the spring to operate properly. After talking to several other companies the quotes are from $500 to $900. They told me other parts are still fine and one even offer me lifetime warranty for a premium quality of spring brand.

- Anonymous

Hi Jeff, Thanks again for speaking me back on 2/10. I'm glad we were able to clarify and improve on your customer experience. You should have received the rebate back on to your card by now. That being said, if you feel your experience improved feel free to update review and or remove. Thank you! Freddy Cespedes General Manager Precision Garage Door

I asked him to bring a 40 inch spring to replace mine in my house. He didn’t do that and then wanted to sell me a whole bunch other stuff.

- John Croll

Your company came out and tried to charge me $1549,00 to change my springs cables and rollers according to your man were no good . Not to mention you charged me $70.00 for a service call Had another company come out installed new springs , cables No new rollers as they were fine $650.00 dollars total No service fee You seriously need to rethink your pricing and acessment of people’s doors Horrible I will never use your company again You should refund my money

- Anthony Maramonte

I chose Precision door because they responded right away, however i am disappointed with their work. After spending $1000 to get the garage door fixed 2 weeks ago, it started making squealing noise within a week of repair. Now i have to spend additional $250 to get the noise fixed. They are pretty expensive(charging 3 or 4 time more than regular price).

- Ganesh Rangaswamy

HORRIBLE Customer service!!! They did not show up the committed time and did not notify me. They were scheduled to come between 12-4 pm and they did not show up until 530 pm. It's a day before Thanksgiving and ruined my plans because they're not reliable and respectable company. I do not recommend this company!

- Lashannda Worthy

Beware: I gave my credit card over the phone to the technician to pay for the service. A day after I got a fraud alert from my credit card company after 7 charges were made to my account unauthorized. I don't usually give my credit card over the phone but the situation was urgent and I needed to get replaced same day so I violate my rule. Credit card company will remove the charges however just want to give heads up to the consumers.

- Michelle Glasener

Very disappointed. The technician came out to do a door tuneup and did a 2 minute "25 point inspection" and quoted $1600 repair bill. I opted out of doing this "repair" only to have the door not work because the technician forgot to reconnect the door to the motor. If you can't reconnect the door after a simple inspection how can I trust the quality of your work?

- Carl andrew Johnson

Wasn’t impressed with Precision Garage service: upswell you unnecessary fees. Only needed one spring - they said I should have 2 (one on right, one on left) - went with one; he said I need 3 brackets to hold/pull up door - one bracket on each side lasted 10+ years n should last another 10+ years. Next time I will not go with big company - will use smaller company. On top of that they charge a $60 service come out fee - ridiculous. Go with smaller company to get your garage door fixed.

- Kristine Arao

123.00 for less than 5 minutes—he pushed the reset button on the garage door opener.

- Donna Sorensen

The technician came by and was rude from the beginning and basically said I need to replace everything except the door and the opener at a cost of 1300 and all I need is the springs replaced. When I called they said fixing each spring would just cost 269 or so but after the person came to fix, the cost was much different. When I asked to speak with a manager, he asked me to call the office and he left. Very poor service.

- Sung Chun

Hello Sung, I'm sorry to hear about your customer experience. We like to have a happy customer so I would love to chat with you and see if we can make this right. We always provide 3 quotes, at different price ranges as options, and we leave the option open to check with other companies if you're not 100% comfortable with the cost. We are not the cheapest company out there, or the most expensive, but we do try and be very professional and stand behind out work. Please feel free to give me a call when you have a chance. Thanks! Freddy Cespedes General Manager Precision Garage Door 510-785-9195

Another attempt at price gouging. $1000-$2000 estimate for a broken spring, depending on how far we wanted to take the repair. Had another company come by and is fixing it for $395 total final price. Wish I would have read the other reviews about my Tech before he got here. I would have cancelled. Apparently others have had the same experience. They must work on commission.

- Jody Vegas

Hi Ms. Vegas, I'm sorry to hear about your customer experience. We like to have a happy customer so I would love to chat with you and see if we can make this right. We always provide 3 quotes, at different price ranges as options, and we leave the option open to check with other companies if you're not 100% comfortable with the cost. We are not the cheapest company out there, or the most expensive, but we do try and be very professional and stand behind out work. Please feel free to give me a call when you have a chance. Thanks! Freddy Cespedes General Manager Precision Garage Door 510-785-9195

Well, the call center experience when I booked the repair appointment was pleasant and professional. The technician (I'll keep his name out of it for now) called and showed up as promised. Good job, that's better than most services companies I've experienced. Then it fell apart. When the tech pulled up I greeted him with a warm "goodmorning!". He sort of stared and said "what's the problem". I quickly surmised his dour disposition was going to make this a harder than it needs to be experience, I told him the problem was the door would infrequently stop descending and return to the up position and that the light would blink as if the door had hit something or the photo eyes were blocked. I then told him I checked the photo eyes for blockage and also lubricated the rails, hinges and rollers but would still get the infrequent problem. With respect to the tech, he sort of grumbled and then spent a least 3 minutes examining the door. My garage door is rather large at 22.5" wide. It has 4 banks of roller springs and a good amount of hinges and rollers so I expected any repair might be higher than a normal residential door, but I was ready for that but what he told me following the lengthy examination was a bit surprising. The tech systematically pointed out that every spring had to be replaced and all the roller too; that they were past their useful life (I bought the house about 3 years ago and the garage door system looked almost new although I don't recall what the disclosure statement from the previous owners said. Perhaps I can look that up later). He then told me the springs are a special order item with a minimum 8 week order time and, get this, your company would have to remove them and I would be without a garage for at least 10 weeks. Ouch! I asked the tech "how much are we looking at $". He said he would prepare a bid right now, took out his tablet and within a couple minutes told me "$6,221.66" and would email the estimate too me (which he did, your technology is good). He also mentioned that the service charge for his trip was $49.95. So after a whole 10-15 or so he was off and I was left to consider the estimate and accompanying 10 week disruption. After a couple of hours and a little internet research I came to the conclusion that I could buy a new door for that much and have it installed in a day! I then sought another opinion. I called the next "leading" overhead door company for an appointment next day (my garage door continued to operated as normal during that time). As is too often the case in residential service, the tech was a no call no show after having a very pleasant call center experience booking the appointment (that company had good IT too). I then looked for "a local guy" as they often take real ownership of there relationship with the customer (my opinion anyway). Brian showed up 5 minutes early, was clean cut, professional and just plain friendly. I explained the problem to him. He listened intently and looked over the door as we lowered and raised it. He quickly commented that the door and rail system looked "brand new" and that garage door opener was "the best of the market". He then looked me in the eye and smiled, saying "you have a loose photo eye. He proceeded to show me that the wing nut holding one of the eyes was loose and would would occasionally wiggle in and out of alignment as the door moved up and down. He showed me how to check alignment and check for power. Wow! I asked how much and he said his trip charge was $19.95. Now that's a world class experience and he has my business for life and I've already shared his contact information with several family members in the area. No saturation TV advertising or SEM for Brian (by the way shelter in place orders have long since expired and the CDC very early established that the valve type respirator your tech wears in the TV ad was the type that should not be worn to protect transmission of COVID...sorry just had to get that in) Perhaps your company might wish to rethink how you compensate your technicians. I suspect the tech who came to my house was more motivated by the commission than actually prescribing what was best for the customer and ultimately, the reputation of your company and future potential business. Please let me know if I should repost this on Yelp. Thanks and no service charge for my recommendation. PS: my garage door has worked beautifully since Brian was here.

- Mark Good

Technician is on time which is great! I told the guy that all I want is to make a minimal repair like adjusting/aligning the dented right vertical rail which cause the rollers on the left to disangaged so that it will function how it used to be. I was really dissapointed when the guy give me the estimates and option, telling me so many parts need to be replace which will cost me $1,500-$1,800. I decided to decline their estimates in spite me of paying $49.95 for their visit because I knew this company also makes profit out of the parts, hoping they knew how to listen what their customer wants and be truthful enough. In the end I contacted another company with FREE estimate, this guy is so awesome he told me there is no parts need to be replaced. I told him you might need to replace the dented right vertical rail, he said no, what this awesome guy did is just make it straight again. He made my garage door aligned center, adjustments for the gaps and checked all moving parts works properly....now my garage door works flawless and even gave me a 2 years Off Track Warranty. The repars only cost me $300.00! Just being honest in my comments and ratings.

- Julius & deng Cantillep

Hi Mr. Cantillep, Thank you for taking the time to chat with me. I'm happy to know that after our conversation you felt as if you experience improved. In the end, we like to have happy customer so we are glad that your door is fixed whether serviced by us or not. We hope you will consider us in the further. Feel free to ask for me directly. Thank you! Freddy Cespedes General Manager Precision Garage Door

It is a highway robbery!

- Thomas Pathipkrampil

Called in and booked appointment to inspect and said promotion is 50% off of $49.95. Tech Phillip did not honor it and did not bother to check with the persons I called in. Poor service

- Dao Nguyen

Hi Mr. Nguyen, I'm sorry to hear about your experience. We always strive for TOP customer service and it sounds like we miss the mark on a few things here. I tried calling you back on 12/3 to chat a bit about your experience and also see if there was anything I could do to improve on that. Possibly help you out with the service fee? In any case, hope we get to chat. If we don't have a wonderful holiday. Thanks! Freddy Cespedes General Manager Precision Garage Door 510-785-9195