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about Precision Garage Door

Precision Garage Door of East Bay
has received 32 reviews, averaging 1.00 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I chose Precision door because they responded right away, however i am disappointed with their work. After spending $1000 to get the garage door fixed 2 weeks ago, it started making squealing noise within a week of repair. Now i have to spend additional $250 to get the noise fixed. They are pretty expensive(charging 3 or 4 time more than regular price).
Ganesh Rangaswamy
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

HORRIBLE Customer service!!! They did not show up the committed time and did not notify me. They were scheduled to come between 12-4 pm and they did not show up until 530 pm. It's a day before Thanksgiving and ruined my plans because they're not reliable and respectable company. I do not recommend this company!
Lashannda Worthy
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Beware: I gave my credit card over the phone to the technician to pay for the service. A day after I got a fraud alert from my credit card company after 7 charges were made to my account unauthorized. I don't usually give my credit card over the phone but the situation was urgent and I needed to get replaced same day so I violate my rule. Credit card company will remove the charges however just want to give heads up to the consumers.
Michelle Glasener
Service Provided:
Broken Garage Door Spring Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very disappointed. The technician came out to do a door tuneup and did a 2 minute "25 point inspection" and quoted $1600 repair bill. I opted out of doing this "repair" only to have the door not work because the technician forgot to reconnect the door to the motor. If you can't reconnect the door after a simple inspection how can I trust the quality of your work?
C Johnson
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Wasn’t impressed with Precision Garage service: upswell you unnecessary fees. Only needed one spring - they said I should have 2 (one on right, one on left) - went with one; he said I need 3 brackets to hold/pull up door - one bracket on each side lasted 10+ years n should last another 10+ years. Next time I will not go with big company - will use smaller company. On top of that they charge a $60 service come out fee - ridiculous. Go with smaller company to get your garage door fixed.
Kristine Arao
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

123.00 for less than 5 minutes—he pushed the reset button on the garage door opener.
Donna Sorensen
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician came by and was rude from the beginning and basically said I need to replace everything except the door and the opener at a cost of 1300 and all I need is the springs replaced. When I called they said fixing each spring would just cost 269 or so but after the person came to fix, the cost was much different. When I asked to speak with a manager, he asked me to call the office and he left. Very poor service.
Sung Chun
A Response from: Freddy Cespedes

Hello Sung, I'm sorry to hear about your customer experience. We like to have a happy customer so I would love to chat with you and see if we can make this right. We always provide 3 quotes, at different price ranges as options, and we leave the option open to check with other companies if you're not 100% comfortable with the cost. We are not the cheapest company out there, or the most expensive, but we do try and be very professional and stand behind out work. Please feel free to give me a call when you have a chance. Thanks! Freddy Cespedes General Manager Precision Garage Door 510-785-9195

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Another attempt at price gouging. $1000-$2000 estimate for a broken spring, depending on how far we wanted to take the repair. Had another company come by and is fixing it for $395 total final price. Wish I would have read the other reviews about my Tech before he got here. I would have cancelled. Apparently others have had the same experience. They must work on commission.
Jody Vegas
A Response from: Freddy Cespedes

Hi Ms. Vegas, I'm sorry to hear about your customer experience. We like to have a happy customer so I would love to chat with you and see if we can make this right. We always provide 3 quotes, at different price ranges as options, and we leave the option open to check with other companies if you're not 100% comfortable with the cost. We are not the cheapest company out there, or the most expensive, but we do try and be very professional and stand behind out work. Please feel free to give me a call when you have a chance. Thanks! Freddy Cespedes General Manager Precision Garage Door 510-785-9195

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Well, the call center experience when I booked the repair appointment was pleasant and professional. The technician (I'll keep his name out of it for now) called and showed up as promised. Good job, that's better than most services companies I've experienced. Then it fell apart. When the tech pulled up I greeted him with a warm "goodmorning!". He sort of stared and said "what's the problem". I quickly surmised his dour disposition was going to make this a harder than it needs to be experience, I told him the problem was the door would infrequently stop descending and return to the up position and that the light would blink as if the door had hit something or the photo eyes were blocked. I then told him I checked the photo eyes for blockage and also lubricated the rails, hinges and rollers but would still get the infrequent problem. With respect to the tech, he sort of grumbled and then spent a least 3 minutes examining the door. My garage door is rather large at 22.5" wide. It has 4 banks of roller springs and a good amount of hinges and rollers so I expected any repair might be higher than a normal residential door, but I was ready for that but what he told me following the lengthy examination was a bit surprising. The tech systematically pointed out that every spring had to be replaced and all the roller too; that they were past their useful life (I bought the house about 3 years ago and the garage door system looked almost new although I don't recall what the disclosure statement from the previous owners said. Perhaps I can look that up later). He then told me the springs are a special order item with a minimum 8 week order time and, get this, your company would have to remove them and I would be without a garage for at least 10 weeks. Ouch! I asked the tech "how much are we looking at $". He said he would prepare a bid right now, took out his tablet and within a couple minutes told me "$6,221.66" and would email the estimate too me (which he did, your technology is good). He also mentioned that the service charge for his trip was $49.95. So after a whole 10-15 or so he was off and I was left to consider the estimate and accompanying 10 week disruption. After a couple of hours and a little internet research I came to the conclusion that I could buy a new door for that much and have it installed in a day! I then sought another opinion. I called the next "leading" overhead door company for an appointment next day (my garage door continued to operated as normal during that time). As is too often the case in residential service, the tech was a no call no show after having a very pleasant call center experience booking the appointment (that company had good IT too). I then looked for "a local guy" as they often take real ownership of there relationship with the customer (my opinion anyway). Brian showed up 5 minutes early, was clean cut, professional and just plain friendly. I explained the problem to him. He listened intently and looked over the door as we lowered and raised it. He quickly commented that the door and rail system looked "brand new" and that garage door opener was "the best of the market". He then looked me in the eye and smiled, saying "you have a loose photo eye. He proceeded to show me that the wing nut holding one of the eyes was loose and would would occasionally wiggle in and out of alignment as the door moved up and down. He showed me how to check alignment and check for power. Wow! I asked how much and he said his trip charge was $19.95. Now that's a world class experience and he has my business for life and I've already shared his contact information with several family members in the area. No saturation TV advertising or SEM for Brian (by the way shelter in place orders have long since expired and the CDC very early established that the valve type respirator your tech wears in the TV ad was the type that should not be worn to protect transmission of COVID...sorry just had to get that in) Perhaps your company might wish to rethink how you compensate your technicians. I suspect the tech who came to my house was more motivated by the commission than actually prescribing what was best for the customer and ultimately, the reputation of your company and future potential business. Please let me know if I should repost this on Yelp. Thanks and no service charge for my recommendation. PS: my garage door has worked beautifully since Brian was here.
Mark Good
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician is on time which is great! I told the guy that all I want is to make a minimal repair like adjusting/aligning the dented right vertical rail which cause the rollers on the left to disangaged so that it will function how it used to be. I was really dissapointed when the guy give me the estimates and option, telling me so many parts need to be replace which will cost me $1,500-$1,800. I decided to decline their estimates in spite me of paying $49.95 for their visit because I knew this company also makes profit out of the parts, hoping they knew how to listen what their customer wants and be truthful enough. In the end I contacted another company with FREE estimate, this guy is so awesome he told me there is no parts need to be replaced. I told him you might need to replace the dented right vertical rail, he said no, what this awesome guy did is just make it straight again. He made my garage door aligned center, adjustments for the gaps and checked all moving parts works properly....now my garage door works flawless and even gave me a 2 years Off Track Warranty. The repars only cost me $300.00! Just being honest in my comments and ratings.
Julius & deng Cantillep
A Response from: Freddy Cespedes

Hi Mr. Cantillep, Thank you for taking the time to chat with me. I'm happy to know that after our conversation you felt as if you experience improved. In the end, we like to have happy customer so we are glad that your door is fixed whether serviced by us or not. We hope you will consider us in the further. Feel free to ask for me directly. Thank you! Freddy Cespedes General Manager Precision Garage Door

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

It is a highway robbery!
Thomas Pathipkrampil
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Called in and booked appointment to inspect and said promotion is 50% off of $49.95. Tech Phillip did not honor it and did not bother to check with the persons I called in. Poor service
Dao Nguyen
A Response from: Freddy Cespedes

Hi Mr. Nguyen, I'm sorry to hear about your experience. We always strive for TOP customer service and it sounds like we miss the mark on a few things here. I tried calling you back on 12/3 to chat a bit about your experience and also see if there was anything I could do to improve on that. Possibly help you out with the service fee? In any case, hope we get to chat. If we don't have a wonderful holiday. Thanks! Freddy Cespedes General Manager Precision Garage Door 510-785-9195

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Kept on telling me the springs were to weak all I wanted was the maintenance of the doors they are 7 years old and nothing is wrong with the springs I told him, finally he told me that it would cost 2 hundred bucks for each door to be serviced, They could have told me that on the phone when I ask the person on the phone how much does it cost for maintance we have to come out bull crap, the technician new what it cost after I told him the springs have been good for the last 7 years. They get 40 bucks just for showing up service call. Make them give you a rough estimate over the phone, not a good showing of service from the tech. They got me.
Willie Mcgee
A Response from: Freddy Cespedes

Hi Mr. McGee, I'm sorry to hear about your experience. We always strive for TOP customer service and it sounds like we miss the mark on a few things here. I tried calling you back on 11/29 to chat a bit about your experience and also see if there was anything I could do to improve on that. Possibly help you out with the service fee? In any case, hope we get to chat. If we don't have a wonderful holiday. Thanks! Freddy Cespedes General Manager Precision Garage Door 510-785-9195

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

$149 just to clean the side seals
Jason Chan
A Response from: Freddy Cespedes

Hi Mr. Chandra, I believe you left a review with your recent customer experience and had some concerns with the cost. I'd love to chat and see if we can help improve your experience. I called you last week, and left a VM, but since then I noticed another name tied to your review "Jason Chan". Not sure why. That all being said, please feel free to give me a call @ 510-785-9195 and we can resolve any issues you may have had with your bill. Thank you! Freddy Cespedes General Manager

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very bad service. The service person came and did little-to-no valid checking's in the existing system. He directly want to change a new one and asked me to pay around $1500. I wasted by paying $49 for no reason. Please don't call them if you have issue with garage door opener.
MS
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

total rip off . a waste of time. no discount as advertised ( one star ) $50. for no service. No install or anything done. Nothing
Ed Locatelli
A Response from: Freddy Cespedes

Hi Mr. Locatelli, Thanks again for taking the time to chat with me last week. I'm glad that your customer experience improved after our conversation. While difficult feedback is never easy, we appreciate you giving us the opportunity to make it right. Please let us know if we can help you in the future. Also, as discussed please keep an eye out for a review link that will allow you to update your experience. Regards, Freddy Cespedes General Manager Precision Garage Door

Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I simply needed a garage door spring replaced. Was told by the dispatcher that it would be ~$240 to replace. "Paul" came out and tried to upsell my wife on $900 worth of service. When I asked him to simply perform the service I asked for, he refused. He charged me ~$50 for the visit and left without doing anything. It is highly unlikely that I will ever call you for service again!
Kevin Blatter
A Response from: Pat Prendergast

Hi Mr. Blatter, Thank you again for taking the time to chat with me and allowing us to improve on your initial customer experience. As discussed, feedback is always valuable and appreciate you passing it along. I was happy to hear that you'd consider us again for future service. Thanks again Mr. Blatter, and please keep an eye for the review link. Regards, Freddy Cespedes General Manager Precision Garage Door

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The tech came to my house is for the money only. He came didn’t do anything I was complaining my GARADGE door not closing it open but cannot closed, all he does is stood by the censor and let me push the bottom on the wall and he said nothing wrong with it, so I ask him so your not gonna do anything I alredy told him that is not closing and he said I need a new GARADGE so basically he just came there to collect the money for him to come to my house, and try sell me a new GARADGE which skyrocket prices. He was gonna charge me almost 1,700 for just a new motor that you can buy at Home Depot for 240. Insane I wish I got his name as soon as I see him I just knew he no good, I use precision GARADGE before I have a good guy fix the problem without hesitate problem solve. But one employee that is not doing a good job will pull the business down.
Maddie
A Response from: Pat Prendergast

HI Maddie, I'm very sorry to hear about your experience. I tried calling about a week ago, as we would love the opportunity to improve on your customer experience. If you find some time, please feel free to reach out to chat. Thank you, Freddy Cespedes General Manager Precision Garage Door 510-785-9195

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I would not recommend this company for the reason that they doubled the price when they worked on my garage door. I understand that I didn't have to agree with the quote that they presented. My plan was to get multiple quotes, but I was also desperate to get my garage door back in operation. After I got my invoice, I decided to research the prices on the parts listed on the invoice. For example, they charged me $699.00 for the Liftmaster 8550wlb opener which sold for $345.00 at Amazon. Not to mention the rest of the parts that they used which were also double priced.
Ben Cadalin
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had called to have a technician sent out to my home to assist with servicing my garage door and resetting our current door openers. The technician shared that we needed a new motor and that our openers were too old to fix. In less than 5 minutes (arrival, inspection, and quote) we received a quote for a new door opener at $800. Needless to say, we paid the $50 fee for coming out. My husband was able to do some research online and found out how to reprogram our current door opener for free! Needless to say, I was not impressed with being quoted $800 and paying a $50 service fee for a job that could’ve been done in 5 minutes and required no new motor!
Tammy Macdonald
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision charged me $125 for $4 bearing at HomeDepot. Two bearings cost $250. It is understandable if I only replace a bearing. But, no! I am replacing 2 springs at the same time. The labor for replacing each bearing takes ~5 minutes. I will not use Precision again. Very bad charging practice.
Long Yang
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The repair consisted of replacing the J arm connecting the trolley to the door. Apparently, the technician did not check the operation of the door after completion of the repair, which I consider a serious breach of responsibility. When I operated the door after the technician left, I found the trolley hitting the motor. Now I am forced to operate the door manually.
Gopi Aiyar
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fairly unhappy! You say you offer a senior discount being 72 it was not offered. Precision had originally installed the unit, I was told the system was not powerful enough and I needed a different one, I passed on it. He said the sensor was bad and recommended replacement of wire with sensor. Retail cost of both parts is about 50 dollars, less on Amazon. It took 15 min. to install and the total charge was 380 dollars. I felt taken advantage of.
Robert Valdiviez
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Will never contact your company again, 1320.00 to replace a torsion spring!!!!! My money, friends and family will spend their money elsewhere
Adam Abdelwahhab
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I never received a receipt for the 1st job done. I also need copy of Warranty and instruction to open the door when it's stuck. I needed to recharge my electric car but couldn't open the door. How do I open the door manually the next time it's stuck OR if we have a power outage. Just talked to the guy who fixed the door. He said labor charge is $89 and service call is $49.95. Shouldn't the service call fee be folded into the labor charge? Your fees are unreasonable and unfair! We are seniors on fixed income. Do not overcharge! Today's charge of $433.54 does not describe what was fixed.
Ida Lozares
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The garage door spring was busted for which I got an approximate quote on chat before calling in a tech. The quote was around $350 but the actual tech had several different recommendations and came up with a bill of $1200. We asked him to change just the springs and he started the work. When the job was done to our surprise the bill had an additional charge of $125 for knockout bearing. Our garage door never had one and we never agreed on getting one. It was definitely a rip-off. From the beginning to the end the technician just tried his best to convince us to get more and unnecessary work done. Definitely not happy with the service and won't fall for it again.
Divya Chhabra
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Warning Warning, this company will pull a scam on you. I have already reported them to the Better Business Bureau. About two weeks ago I called Precision Garage door because my garage stopped working. Someone by the name Paulino showed up. He was very pleasant. He walked through the garage and immediately said that everything had to be changed and will cost $900.00. I told him that I was on Social Security Disability and can not afford that since I am on a fixed income. He went to his truck and sat there for about five minutes on the phone. He came back and told me that he could fix it for $770. I explained to him again that I could not afford that and I may have to wait or try to borrow money from friends. He also mentioned to me that the company who installed the garage door is not in business any longer which was a lie. He left and I contacted Ace's Garage Door Repair and Installation. Asher is the name of the person from the Ace's Garage and he said he had to change the limit switch. He had to order the part and came back in one week and fixed it and the garage works perfectly now. He also gave me the option of upgrading the Garage for $330. but I decided to not do that. I contacted the owner of Precision Garage and explained the scam his employee was trying to pull on me. He acted as if he had no clue and did not want me to report him to BBB.
Azar Hadi
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision is a rip-off. Some JACK-ASS came out to my house and tried to sell me a whole brand new garage door for $5,000 and all I needed was 2 Springs. They try to sell me 2 springs for $619 I told the guy to get the hell out of here. I called another garage company called ALL BAY garage doors. They are the nicest people around and only charged me, 295.00. So Precision go rip somebody else you're not going to rip me off. Jim Martin, Castro Valley, California.
Jim Martin
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called to get a quote for spring replacement and person on the phone said it would be $299.00 for the springs and $24.99 to for the service call. I said great and to schedule them to come out same day. When technician comes out he tells me that with the new springs and labor and new ball bearings that should be replaced as well and service call which is $49.99 but if the do the work they drop it down to $24.99 the total was gonna be $910.00. I was obviously shocked at the price and told him what they had quoted me and he said that I called a call center in Florida and they don’t know what there talking about. After I had told him no that I wasn’t gonna pay $910.00 he said that it would still cost me $49.99 just for them to come out. This is straight ludicrous and should be against the law. At No time did they tell me that over the phone. The technician was nice and courteous and also said they should know more about what there services entails. I will never do business with this company nor recommend this company.
Stephen Collins
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am not happy with this service. Appointment was scheduled for the hours of 10-2. Paulinho showed up at 1:15 without calling first and just honked his horn He looked at the door and said “what did you do? He said it would be easy to fix and would cost $475 to get it to work or $1100 to do it right. He could not explain what he would to do to fix it. I need it to work so told him to fix it for the $475 price which by then was now $425. He fixed it in 20 minutes. $425 is a ridiculously high price for 20 minutes of work. I will not use this company again
Unsatisfied Customer
Service Provided:
Garage Door Repair
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