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Read what people are saying
about Precision Garage Door

Precision Garage Door of East Bay
has received 6 reviews, averaging 1.00 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Warning Warning, this company will pull a scam on you. I have already reported them to the Better Business Bureau. About two weeks ago I called Precision Garage door because my garage stopped working. Someone by the name Paulino showed up. He was very pleasant. He walked through the garage and immediately said that everything had to be changed and will cost $900.00. I told him that I was on Social Security Disability and can not afford that since I am on a fixed income. He went to his truck and sat there for about five minutes on the phone. He came back and told me that he could fix it for $770. I explained to him again that I could not afford that and I may have to wait or try to borrow money from friends. He also mentioned to me that the company who installed the garage door is not in business any longer which was a lie. He left and I contacted Ace's Garage Door Repair and Installation. Asher is the name of the person from the Ace's Garage and he said he had to change the limit switch. He had to order the part and came back in one week and fixed it and the garage works perfectly now. He also gave me the option of upgrading the Garage for $330. but I decided to not do that. I contacted the owner of Precision Garage and explained the scam his employee was trying to pull on me. He acted as if he had no clue and did not want me to report him to BBB.
Azar Hadi
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision is a rip-off. Some JACK-ASS came out to my house and tried to sell me a whole brand new garage door for $5,000 and all I needed was 2 Springs. They try to sell me 2 springs for $619 I told the guy to get the hell out of here. I called another garage company called ALL BAY garage doors. They are the nicest people around and only charged me, 295.00. So Precision go rip somebody else you're not going to rip me off. Jim Martin, Castro Valley, California.
Jim Martin
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called to get a quote for spring replacement and person on the phone said it would be $299.00 for the springs and $24.99 to for the service call. I said great and to schedule them to come out same day. When technician comes out he tells me that with the new springs and labor and new ball bearings that should be replaced as well and service call which is $49.99 but if the do the work they drop it down to $24.99 the total was gonna be $910.00. I was obviously shocked at the price and told him what they had quoted me and he said that I called a call center in Florida and they don’t know what there talking about. After I had told him no that I wasn’t gonna pay $910.00 he said that it would still cost me $49.99 just for them to come out. This is straight ludicrous and should be against the law. At No time did they tell me that over the phone. The technician was nice and courteous and also said they should know more about what there services entails. I will never do business with this company nor recommend this company.
Stephen Collins
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am not happy with this service. Appointment was scheduled for the hours of 10-2. Paulinho showed up at 1:15 without calling first and just honked his horn He looked at the door and said “what did you do? He said it would be easy to fix and would cost $475 to get it to work or $1100 to do it right. He could not explain what he would to do to fix it. I need it to work so told him to fix it for the $475 price which by then was now $425. He fixed it in 20 minutes. $425 is a ridiculously high price for 20 minutes of work. I will not use this company again
Unsatisfied Customer
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Appreciate that they could come the same night. But think if I had called around and waited until the next day, I could have saved about $25 on the repair.
Rogers Hammerschmidt
A Response from: Pat Prendergast

Rogers, Glad your door is working well. I agree with you, if you called 10 companies you may have found someone who would do a job for $25 less. However, I would question whether they use springs that are near the quality of our powder coated, oil tempered high cycle springs. Not sure they would give you a long term warranty like ours. Thank you for your business.

Service Provided:
Garage Door Opener Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician must have been having a bad day. He was quick but not very personable and just seemed like he wanted to get home. Door works fine now, but I will not call again.
Rafi Sandobar
A Response from: Pat Prendergast

Rafi, Glad we had a chance to talk. I apologize for your experience. A customer should never feel anything but at ease with our technicians and not feel rushed. We have addressed the situation. Thank you for your feedback.

Service Provided:
Garage Door Opener Install
Product:
Garage Doors