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Read what people are saying
about Precision Garage Door

Precision Garage Door of East Bay
has received 19 reviews, averaging 1.00 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

$149 just to clean the side seals
Jason Chan
A Response from: Freddy Cespedes

Hi Mr. Chandra, I believe you left a review with your recent customer experience and had some concerns with the cost. I'd love to chat and see if we can help improve your experience. I called you last week, and left a VM, but since then I noticed another name tied to your review "Jason Chan". Not sure why. That all being said, please feel free to give me a call @ 510-785-9195 and we can resolve any issues you may have had with your bill. Thank you! Freddy Cespedes General Manager

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very bad service. The service person came and did little-to-no valid checking's in the existing system. He directly want to change a new one and asked me to pay around $1500. I wasted by paying $49 for no reason. Please don't call them if you have issue with garage door opener.
MS
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

total rip off . a waste of time. no discount as advertised ( one star ) $50. for no service. No install or anything done. Nothing
Ed Locatelli
A Response from: Freddy Cespedes

Hi Mr. Locatelli, Thanks again for taking the time to chat with me last week. I'm glad that your customer experience improved after our conversation. While difficult feedback is never easy, we appreciate you giving us the opportunity to make it right. Please let us know if we can help you in the future. Also, as discussed please keep an eye out for a review link that will allow you to update your experience. Regards, Freddy Cespedes General Manager Precision Garage Door

Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I simply needed a garage door spring replaced. Was told by the dispatcher that it would be ~$240 to replace. "Paul" came out and tried to upsell my wife on $900 worth of service. When I asked him to simply perform the service I asked for, he refused. He charged me ~$50 for the visit and left without doing anything. It is highly unlikely that I will ever call you for service again!
Kevin Blatter
A Response from: Pat Prendergast

Hi Mr. Blatter, Thank you again for taking the time to chat with me and allowing us to improve on your initial customer experience. As discussed, feedback is always valuable and appreciate you passing it along. I was happy to hear that you'd consider us again for future service. Thanks again Mr. Blatter, and please keep an eye for the review link. Regards, Freddy Cespedes General Manager Precision Garage Door

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The tech came to my house is for the money only. He came didn’t do anything I was complaining my GARADGE door not closing it open but cannot closed, all he does is stood by the censor and let me push the bottom on the wall and he said nothing wrong with it, so I ask him so your not gonna do anything I alredy told him that is not closing and he said I need a new GARADGE so basically he just came there to collect the money for him to come to my house, and try sell me a new GARADGE which skyrocket prices. He was gonna charge me almost 1,700 for just a new motor that you can buy at Home Depot for 240. Insane I wish I got his name as soon as I see him I just knew he no good, I use precision GARADGE before I have a good guy fix the problem without hesitate problem solve. But one employee that is not doing a good job will pull the business down.
Maddie
A Response from: Pat Prendergast

HI Maddie, I'm very sorry to hear about your experience. I tried calling about a week ago, as we would love the opportunity to improve on your customer experience. If you find some time, please feel free to reach out to chat. Thank you, Freddy Cespedes General Manager Precision Garage Door 510-785-9195

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I would not recommend this company for the reason that they doubled the price when they worked on my garage door. I understand that I didn't have to agree with the quote that they presented. My plan was to get multiple quotes, but I was also desperate to get my garage door back in operation. After I got my invoice, I decided to research the prices on the parts listed on the invoice. For example, they charged me $699.00 for the Liftmaster 8550wlb opener which sold for $345.00 at Amazon. Not to mention the rest of the parts that they used which were also double priced.
Ben Cadalin
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had called to have a technician sent out to my home to assist with servicing my garage door and resetting our current door openers. The technician shared that we needed a new motor and that our openers were too old to fix. In less than 5 minutes (arrival, inspection, and quote) we received a quote for a new door opener at $800. Needless to say, we paid the $50 fee for coming out. My husband was able to do some research online and found out how to reprogram our current door opener for free! Needless to say, I was not impressed with being quoted $800 and paying a $50 service fee for a job that could’ve been done in 5 minutes and required no new motor!
Tammy Macdonald
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision charged me $125 for $4 bearing at HomeDepot. Two bearings cost $250. It is understandable if I only replace a bearing. But, no! I am replacing 2 springs at the same time. The labor for replacing each bearing takes ~5 minutes. I will not use Precision again. Very bad charging practice.
Long Yang
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The repair consisted of replacing the J arm connecting the trolley to the door. Apparently, the technician did not check the operation of the door after completion of the repair, which I consider a serious breach of responsibility. When I operated the door after the technician left, I found the trolley hitting the motor. Now I am forced to operate the door manually.
Gopi Aiyar
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fairly unhappy! You say you offer a senior discount being 72 it was not offered. Precision had originally installed the unit, I was told the system was not powerful enough and I needed a different one, I passed on it. He said the sensor was bad and recommended replacement of wire with sensor. Retail cost of both parts is about 50 dollars, less on Amazon. It took 15 min. to install and the total charge was 380 dollars. I felt taken advantage of.
Robert Valdiviez
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Will never contact your company again, 1320.00 to replace a torsion spring!!!!! My money, friends and family will spend their money elsewhere
Adam Abdelwahhab
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I never received a receipt for the 1st job done. I also need copy of Warranty and instruction to open the door when it's stuck. I needed to recharge my electric car but couldn't open the door. How do I open the door manually the next time it's stuck OR if we have a power outage. Just talked to the guy who fixed the door. He said labor charge is $89 and service call is $49.95. Shouldn't the service call fee be folded into the labor charge? Your fees are unreasonable and unfair! We are seniors on fixed income. Do not overcharge! Today's charge of $433.54 does not describe what was fixed.
Ida Lozares
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The garage door spring was busted for which I got an approximate quote on chat before calling in a tech. The quote was around $350 but the actual tech had several different recommendations and came up with a bill of $1200. We asked him to change just the springs and he started the work. When the job was done to our surprise the bill had an additional charge of $125 for knockout bearing. Our garage door never had one and we never agreed on getting one. It was definitely a rip-off. From the beginning to the end the technician just tried his best to convince us to get more and unnecessary work done. Definitely not happy with the service and won't fall for it again.
Divya Chhabra
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Warning Warning, this company will pull a scam on you. I have already reported them to the Better Business Bureau. About two weeks ago I called Precision Garage door because my garage stopped working. Someone by the name Paulino showed up. He was very pleasant. He walked through the garage and immediately said that everything had to be changed and will cost $900.00. I told him that I was on Social Security Disability and can not afford that since I am on a fixed income. He went to his truck and sat there for about five minutes on the phone. He came back and told me that he could fix it for $770. I explained to him again that I could not afford that and I may have to wait or try to borrow money from friends. He also mentioned to me that the company who installed the garage door is not in business any longer which was a lie. He left and I contacted Ace's Garage Door Repair and Installation. Asher is the name of the person from the Ace's Garage and he said he had to change the limit switch. He had to order the part and came back in one week and fixed it and the garage works perfectly now. He also gave me the option of upgrading the Garage for $330. but I decided to not do that. I contacted the owner of Precision Garage and explained the scam his employee was trying to pull on me. He acted as if he had no clue and did not want me to report him to BBB.
Azar Hadi
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision is a rip-off. Some JACK-ASS came out to my house and tried to sell me a whole brand new garage door for $5,000 and all I needed was 2 Springs. They try to sell me 2 springs for $619 I told the guy to get the hell out of here. I called another garage company called ALL BAY garage doors. They are the nicest people around and only charged me, 295.00. So Precision go rip somebody else you're not going to rip me off. Jim Martin, Castro Valley, California.
Jim Martin
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called to get a quote for spring replacement and person on the phone said it would be $299.00 for the springs and $24.99 to for the service call. I said great and to schedule them to come out same day. When technician comes out he tells me that with the new springs and labor and new ball bearings that should be replaced as well and service call which is $49.99 but if the do the work they drop it down to $24.99 the total was gonna be $910.00. I was obviously shocked at the price and told him what they had quoted me and he said that I called a call center in Florida and they don’t know what there talking about. After I had told him no that I wasn’t gonna pay $910.00 he said that it would still cost me $49.99 just for them to come out. This is straight ludicrous and should be against the law. At No time did they tell me that over the phone. The technician was nice and courteous and also said they should know more about what there services entails. I will never do business with this company nor recommend this company.
Stephen Collins
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am not happy with this service. Appointment was scheduled for the hours of 10-2. Paulinho showed up at 1:15 without calling first and just honked his horn He looked at the door and said “what did you do? He said it would be easy to fix and would cost $475 to get it to work or $1100 to do it right. He could not explain what he would to do to fix it. I need it to work so told him to fix it for the $475 price which by then was now $425. He fixed it in 20 minutes. $425 is a ridiculously high price for 20 minutes of work. I will not use this company again
Unsatisfied Customer
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Appreciate that they could come the same night. But think if I had called around and waited until the next day, I could have saved about $25 on the repair.
Rogers Hammerschmidt
A Response from: Pat Prendergast

Rogers, Glad your door is working well. I agree with you, if you called 10 companies you may have found someone who would do a job for $25 less. However, I would question whether they use springs that are near the quality of our powder coated, oil tempered high cycle springs. Not sure they would give you a long term warranty like ours. Thank you for your business.

Service Provided:
Garage Door Opener Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician must have been having a bad day. He was quick but not very personable and just seemed like he wanted to get home. Door works fine now, but I will not call again.
Rafi Sandobar
A Response from: Pat Prendergast

Rafi, Glad we had a chance to talk. I apologize for your experience. A customer should never feel anything but at ease with our technicians and not feel rushed. We have addressed the situation. Thank you for your feedback.

Service Provided:
Garage Door Opener Install
Product:
Garage Doors