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Read what people are saying
about Precision Garage Door in:

Danville, CA

Precision Garage Door of East Bay
has received 133 reviews, averaging 4.83 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Highly Recommend Precision Door Service - they came the same day we called and worked late until our door was repaired! The technician Joel Flores was very knowledgeable, friendly and efficient. Thank You!
Scott Wiltsey
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service, I got same day service and the technician was friendly and professional. We had a working garage door again in about 1 hour!
Katya Rodriguez
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My garage door spring was broken this morning and the cars were trapped. A guick search led me to Precision. They answered the phone and promised the door could be fixed that day. I've had many experiences where the tech comes out to assess the problem than disappears for a few days to get parts. Not this time! I was delighted when Travis showed up the afternoon fully prepared to fix the problem. He gave me good advice on what needed to be done for a long term repair and communicated what he was doing as the job progressed. So before dinner the cars were liberated thanks to Travis and Precision. Job well done.
Jim Simpson
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Promptly arriving on New Year's Eve to repair my garage door was a young man, Andrew B., who was business-like, yet personable and had within an hour had my door repaired. He's a keeper. Kudos, too, to the phone receptionist who calmed me down and assured me the matter would be taken care. *****
Joan Trezek
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

James W arrived exactly on time. He explained what he was doing and even showed me the parts he replaced so I could see the difference in the quality of what I had vs. the quality of Precision's parts. Very pleased with Precision!
Debbie Hannon-Lynch
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Honestly the person was not that helpful. He DID fix the issue, which was a GCFI switch on an electrical outlet. But BEFORE even looking at the power issue I described, he told me that I needed a new spring. NO WAY is that correct. It is 5 years old! He also said that he was "pretty sure" the spring was the wrong size. NO WAY! He also had a chincie step latter and needed to borrow my latter to reach the plug on the 11 foot garage ceiling. Bottom-line, I felt like he was not helpful, and while he acted knowledgeable, he lacked credibility with me. He was prompt and polite.
Jim Buckely
A Response from: Freddy Cespedes

Hi Mr. Buckley, I'm sorry to hear about your experience. We always strive for TOP customer service and it sounds like we miss the mark on a few things here. I tried calling you back on 11/16 to chat a bit about your experience and also see if there was anything I could do to improve on that. Possibly help you out with the service fee? In any case, hope we get to chat. If we don't have a wonderful holiday. Thanks! Freddy Cespedes General Manager Precision Garage Door 510-785-9195

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We had James come out and fix our garage door. He was so professional, helpful and extremely efficient. We are grateful for the service he provided and how truly nice he was. Terry Lemaich
Rick Lemaich
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We are very confident in Precision Door Service and know that their services are reliable and quick, even on weekends. The service fee is rather steep for shopping around and Precision's work has been on the higher end price-wise but we are pleased with their work.
Robert Greenlee
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fast, efficient and timely service. Tech was very knowledgeable and kind. Great company.
Kes Duda
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

James W. came out as scheduled after a courtesy call saying on his way. He immediately diagnosed the problem with our garage door - broken spring and sheared bracket, gave us an estimate and immediately began work which he completed in about an hour. He was very friendly and professional. Door seems to be working very smoothly now. We will definitely us Precision again if we have any other issues. Just an FYI, we had another company come out and look at our door the previous day. They said it couldn't be repaired and we would need a new door. So glad we decided to get a second opinion with Precision.
Donald Erickson
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

very fast response and exemplary service. bottom seal and channel replaced within 24 hours of asking. Garage door also comprehensively serviced. many thanks!
Chris Kenber
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis is one of the best. He is knowledgeable, articulate in describing the problems he found and the solutions he recommended. He is very skilled in repairing the problems he found.
John Jiroux
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our technician, Paul, was very courteous, knowledgeable and practiced good Covid safety measures. He talked us through what he was doing and the recommended procedures. If we need another garage door fixed in the future, we would like to specifically ask for Paul again! :-)
Grant Donesley
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sheridan was very professional and efficient. He fixed my garage door and was honest about whether i might need replacement. Solved the problem perfectly.
Pamela Wang
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paul was prompt and pleasant to deal with on safety sensor installation
Robert Millinich
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Many thanks for responding so quickly and efficiently to my garage door problem. I will call you the next time I need help with a garage door.
John Gibbons
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

James did a wonderful job! He was so meticulous which I really appreciated. He was able to repair my doors and install new openers. They are so quiet now. Very happy with the end result.
Denise Boucher
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Good job good personality good technician
Lani Ha
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The repair consisted of replacing the J arm connecting the trolley to the door. Apparently, the technician did not check the operation of the door after completion of the repair, which I consider a serious breach of responsibility. When I operated the door after the technician left, I found the trolley hitting the motor. Now I am forced to operate the door manually.
Gopi Aiyar
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Alex Kogan did an excellent job. He fixed a broken sensor fast and efficiently. He was very professional, polite and a pleasure to work with.
Marya Miller
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Amazing job Precision! I have called Precision for past repairs, and have always been very pleased with the service I received. This time we had both doors and opener replaced And I could not be happier! Moises was amazing! On time, respectful, efficient, polite, and swept his way out of the garage! I highly recommend Precision!
Diane Friedman
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

GREAT SERVICE!!!!!!!
Amada Alavarez
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Trouble call made for service tech to address load vibration noise when closing garage door. James called with ETA which was within the four hour window. Spent 15-20 mins to realign one of the guide rails and the problem was fixed. Excellent customer service! Will do business again.
Michael Polk
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

All the positive reviews and most all them are 5 stars. Can’t go wrong with a company that has that many 5-star reviews. Sheridan was the Precision Garage Door technician who performed the work on our door and he was awesome. He took the time to explain all related costs for the repairs and was very professional in his work and most important great customer service. (The Garage door owner tried to do his own repairs and he screwed it all up including breaking the motor beyond repair) Called Precision Garage Door and made an appointment for the next day. Services performed; Door Motor replacement, Door Spring, sensors and door hardware. Couldn't be happier with the quality of the repair work and the garage door works better than it did originally. Thank you Precision Garage Door. 5 Stars +
John Auerbach
Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paul called indicating about what time he would be at my home and said he would call again when he was on the road and how long it would take; which he did. The garage door needed better rollers which I authorized Paul to do. The work was done quickly and efficiently. I tested closing the garage door and am happy that it is now working properly.
Linda Tofanelli
Service Provided:
Garage Door Opener Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

When the unexpected event of a broken garage door opener occurred, Paul came to the rescue in a fast and efficient way. Although it was late in the evening, he spent the time to do the install plus took the extra time to help me with the programming, etc. I highly recommend this company!!
Lynne Shaw
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jerry did an excellent repair job. Explained the problem clearly and professionally and then finished the repair work in a very timely manner.
Varinder Sangha
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Stach was excellent did a great job very professional
Patrick Castello
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My garage door was creaking and seemed to be out of alignment. James W. came out immediately and inspected the problem. He gave me a written review of what was critically needed for the problem and suggestions for overall improvements. He was very adept and professional and my garage was spotless when he left. I couldn't be more happy.
Ginny
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician Alex was very knowledgeable and helpful. Initially I called for service due to a broken tension spring. After careful inspection he found numerous other items needing repair such as tension cables rollers and pulleys. After looking at each part in question I had no reservation about authorizing additional repairs. Yes it was expensive but I have much greater peace of mind knowing my garage door and opener will perform at top level for years to come.
Michael Polk
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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