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about Precision Garage Door in:
Concord, CA
Precision Garage Door of East Bayhas received 75 reviews, averaging 4.75 Stars:
Concord, CA
Concord, CA
I bought more parts than I can list. The technician was friendly, professional, knowledgeable and I was very pleased by his work.
- Gilbert Macumu
Concord, CA
Worse company to deal with. I don’t recommend this company to anyone.
- Vahid Nadi
Concord, CA
Needed some work, saw the add on TV. Read the reviews. Made an appointment. Technician came on time. Told him what my door problems were. He checked my garage door and explained clearly what's wrong with the door and also showed me the damaged tracks and wheels. Thanked him for explaining and what he planned to do. Authorized to replace worn parts. It took him over 4 hours to finish the job. He was very professional, efficient and did a wonderful job. He told me his name is on the Invoice. I didn't see his name on the invoice. I forgot his name, sorry. He is an asset to any company he works for since his personality was excellent.
- Nichin Jagajeevan
Product:
Concord, CA
I’ve been meaning to leave a review for a while but, here goes. We have had a couple different issues with our garage door. Both times Travis came out. He was on-time, professional, friendly, and explained everything so I could understand what he was doing, what my options were, and the cost of those different options. I will absolutely call them anytime I have a garage door issue and if I need to purchase anything new for the garage door. I can’t speak highly enough of Travis, and through him, Precision Garage Doors.
- Kathrine Holder
Concord, CA
Travis did a great job identifying the issues and fixed it Within an hour at below the price quoted. Thank you!
- Nancy Carlson
Concord, CA
Precision Door had done work on wooden garage door 14 years ago. It needed some major TLC. Travis was great. He ended up replacing springs, rollers and installing a new garage door opener. Aligned the door tracks and tightened and lubricated the hinges. It opens much quieter and runs closes without a thud. He thoroughly explained needed and recommend repairs and let me decided what I wanted done on the call. Will definitely use them again only not wait 14 years for a door tune up.
- Roger Smith
Product:
Service Technician Team: Travis Behn
Concord, CA
Very good service..I was told repair person would be at my home between 12-4 and he came at 10:30 a.m. Job took him about 45 minutes...Thank you
- Dolores Totman
Concord, CA
Sheridan was wonderful in explaining what was wrong with my door and what was needed to fix it and approx how long it would take. He also called to say he could be at my house in 20 minutes … very imoressed
- Joan Hardwick
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Service Technician Team: Sheridan Abad
Concord, CA
Technician is on time which is great! I told the guy that all I want is to make a minimal repair like adjusting/aligning the dented right vertical rail which cause the rollers on the left to disangaged so that it will function how it used to be. I was really dissapointed when the guy give me the estimates and option, telling me so many parts need to be replace which will cost me $1,500-$1,800. I decided to decline their estimates in spite me of paying $49.95 for their visit because I knew this company also makes profit out of the parts, hoping they knew how to listen what their customer wants and be truthful enough. In the end I contacted another company with FREE estimate, this guy is so awesome he told me there is no parts need to be replaced. I told him you might need to replace the dented right vertical rail, he said no, what this awesome guy did is just make it straight again. He made my garage door aligned center, adjustments for the gaps and checked all moving parts works properly....now my garage door works flawless and even gave me a 2 years Off Track Warranty. The repars only cost me $300.00! Just being honest in my comments and ratings.
- Julius & deng Cantillep
Hi Mr. Cantillep, Thank you for taking the time to chat with me. I'm happy to know that after our conversation you felt as if you experience improved. In the end, we like to have happy customer so we are glad that your door is fixed whether serviced by us or not. We hope you will consider us in the further. Feel free to ask for me directly. Thank you! Freddy Cespedes General Manager Precision Garage Door
Concord, CA
My garage door needed immediate attention so I decided to call local companies for a some advice and quote. The first two companies QUICKLY looked and recommended that I replace my motor for several hundreds of dollars. The Precision technician came to my home and did a thorough inspection. He took his time looked at every component of the garage and gave me his honest opinion. I can appreciate his attention to detail. At the end, PAUL BRINKMAN gave me multiple quotes and gave me tools to make a sound decision. PAUL replaced some springs and he made some adjustments. My garage door was fixed and did not need a motor after all. If and when I do need to replace that motor I know who to call first! Thank you PRECISION for sending an experienced technician. THANKS PAUL!
- Lester Pamplona
Concord, CA
Many thanks to our technician, Jonathan, for a job well done! Our old torsion springs were very worn, corroded, and out of adjustment. The new springs look great, are perfectly adjusted, and now the door opens and closes exactly how it should. It’s great to have our garage door functioning properly again! The same-day service, Jonathan’s professionalism, and reasonable cost were also nice bonuses to the job. Thank you!
- Andrew
Product:
Concord, CA
I simply needed a garage door spring replaced. Was told by the dispatcher that it would be ~$240 to replace. "Paul" came out and tried to upsell my wife on $900 worth of service. When I asked him to simply perform the service I asked for, he refused. He charged me ~$50 for the visit and left without doing anything. It is highly unlikely that I will ever call you for service again!
- Kevin Blatter
Hi Mr. Blatter, Thank you again for taking the time to chat with me and allowing us to improve on your initial customer experience. As discussed, feedback is always valuable and appreciate you passing it along. I was happy to hear that you'd consider us again for future service. Thanks again Mr. Blatter, and please keep an eye for the review link. Regards, Freddy Cespedes General Manager Precision Garage Door
Thank you for calling to clear up the misunderstanding. It shows me that you care about customer service and the reputation of your business. I look forward to receiving the link.
Concord, CA
Travis did an excellent job of explaining his troubleshooting technique as well as explaining all of my options. I am completely satisfied with the installation.
- Pete Bardea
Product:
Concord, CA
Best company i have dealt with in a long time! I truly recommend Precision Garage Door for all your garage door needs!
- Eddie Cuago
Concord, CA
I was able to get a next day appointment when I called. Paul B. Showed up in the allotted timeframe and gave me a :30 min heads up on his arrival. Paul was courteous, professional, and followed all COVID-19 protocols. Paul found the the problem and fixed in a timely fashion. I would recommend Precision Door Services and would use them again in the future.
- Jennifer Amaral
Concord, CA
I had Precision install a chain-drive opener and a new garage door on separate occasions over the past five years. When I decided to upgrade to a wi-fi enabled belt-drive system I didn’t hesitate to call them again. I have only experienced quick and professional work from them.
- Kent E
Concord, CA
James did a great job fixing our garage door. He explained everything he did and show me everything he replaced.
- Roger Nakagawa
Product:
Concord, CA
Will never contact your company again, 1320.00 to replace a torsion spring!!!!! My money, friends and family will spend their money elsewhere
- Adam Abdelwahhab
Concord, CA
Jerry was my service technician. Jerry is very knowledgeable and thoughtful. Jerry thoroughly explained what needed to be done and executed with pristine precision. Thank you very much!!????
- Eddie Simlin
Concord, CA
Wow, fast service, called 4:45pm, Sheridan showed up by 5:20pm. did all new wheels, {2} cable's, two mainsprings, {2} pulley's. done by 6:50pm
- Bill Sawyers
Concord, CA
The service representative promptly responded with updates in arrival time. He was courteous and assisted with appropriate social distancing while being informative during the repairs. He gave quotes for repairs based on my needs as well as future use. I recommend Precision to friends.
- Diane Jester
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Service Technician Team: Paul Brinkman
Concord, CA
Saw newspaper ad and then read Yelp reviews. Service was outstanding.
- Barbara Pfaffenberger
Concord, CA
Gabriel was a true professional, being both competent as well as very courteous. Definitely a representative that makes this company 5 star., (in my humble opinion) Thank you again Gabriel- GREAT JOB!
- Joe Kenneally
Service Provided:
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Door Installation Team : Gabriel Van Blake
Concord, CA
Your advertisement of being able to fix it in one day impressed me. As for today, the repairman was on time and very professional and fixed it quite quickly. Not happy about the price, but not much I can do about that.
- Barbara George
Concord, CA
Paul was there when he said he would be, explained everything.Got a couple a couple of things done. Explained what should be done in the future. Thank's David Mallonee
- David Mallonee
Concord, CA
James was on time and really nice. He explained everything and the repair was done in less than an hour. I saw the ad on TV and James was on the commercial, dang it I should have asked for his autograph! But he did put his name on the sticker inside my garage, so I guess I got after all! Will only use this company from now on.
- Mark Nakamoto
Product:
Concord, CA
Saw ad in Contra Costa Times the day my garage door broke. Called about 9:00, was told they would be there by 12:00 and 4:00. He arrived at 1:00, repaired door, was knowledgeable and curtious , would recommend them and use them again.
- Babe Guerisoli
Concord, CA
Very professional !
- Cesar Rossetti
Concord, CA
Precision replaced my garage door several years ago. They were on time & the job was done as promised. When the opener quit working I called Precision again. They were on time again & had everything needed to fix the opener. Great doing business with them.
- Robert Niven
(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
Ricardo Serafino was very helpful and explained everything in detail before starting the repair .
- Ali Ashtari