The garage door in our newly purchased home failed on a Friday night. We called on Saturday morning and by noon, Travis & his trainee (I’m sorry I forgot his name) arrived to troubleshoot the issue. He is a true professional and experienced technician! In addition to patiently helping me understand how all the mechanical components work & their failure points, he quickly identified some issues in need of replacement for our 25 year old garage door as well as helping me weigh pros/cons of replacing the old (but working) motor with a new one. Within a few hours, Travis installed a new (and quieter) belt driven motor, new springs, new keypad, new cabling, and reinforced a weak & saggy spot in the center of the door. He took the time to walk us through how to use everything and programmed our remotes, car, and keypad. He even took notice of some military memorabilia I had in the garage and gave me a 10% military discount! I couldn’t be more satisfied with the outcome and customer service interaction we had with Travis. Highly recommend Precision!

- Cat Looper

Travis come out right on time and quickly diagnosed the problem we were having and provided different options. Ultimately we choose to have him repair/replace the springs/coils lifting the garage door and replace the garage door opener with a new and better piece of equipment. Travis was great--professional and knowledgeable and explained what he was going to do and how it would work. He performed all the necessary repair (and replacement at the initial call for service. Thanks!

- Terri Highsmith

Tech Great guy I spent $269.00 but the problem is still there. recommend i purchase a new opener etc hopefully that will solve my issue

- Al Hagevig

The installer ( Travis) did very fast and I appreciate it but I have some concerned as I identified below, the cost is really expensive but the speed is commensurate. I can give five star once my concerned below will be addressed. I want somebody from Precision to tell me why the spring if I check seems it is not being tighten, I did not see the spring is being tighten as the normal way, when I asked Daryl why I did not see him tightening the spring he said he did it while in the ground because he has no room because of our cars, I told him we can push the car if it is necessary but he said its fine. This is questionable to me I just want to get the opinion of another installer if this is possible. I am also inquiring to my friend who is a garage installed but he already retired. The spring is the same length as when is not being installed and when I touch the spring it seems loose. When I tried to do it manually and raise up the garage it balance but it needs to exert effort (exert effort to open and when the door is about a foot below the floor of the garage it will drop due to each own weight the spring is not doing the job to keep the garage on the open, in my opinion the garage door should not be closing by its own weight but instead a little bit of push by the door closer) this means the door closer will be the one to close and open the garage door the spring seems not doing the job??. If this is the case then the door closer will soon be damage. I want somebody to tell me if this is correct. I change all the roller and the cable and the spring for $2100.00 is this really how expensive to repair a garage now a days? but I authorized it so its me to be blamed, because we really need our garage door to be working on that day. In my opinion in any location the garage should not fall freely using its own weight, this is very dangerous , but it should be by a little push from the door closer for safety. I don't believe that the door should drop even the door is only few inches above the ground. This means if my pet is under the garage say the garage door is 10 inches above the ground and the door closer cable will break then my pet will be at risk or will die if the garage closer cable will break??. In my opinion the spring should keep the garage balance and the door closer minor push to close it for safety, this means nobody will get hurt even small pert. Same as when the garage needs to be open, the door closer should exert a very minimum pull and the garage spring should do the job??. I need somebody to call me at 510-6858614, this is very important, the way the garage door right now that drops by its own weight is dangerous. I need ASAP another installer to show me that the spring is working as I identified above. As an engineer, this should be the case as I describe above, the spring should prevent the door to drop by its own weight, the spring should do the job to prevent the door to drop at any height from the ground so that nobody get hurt even a small pet when the door closer cable will break. May be when the door is already 2" or 1" above the floor its own weight will be the okay to drop .

- Ronald Campos

I was very pleased with Precision for a number of reasons. They were able to come to my house the day after I called, and it was a morning time. My technician, I think his name was Travis, was great. He explained to me the problem, and what my options were. He also informed me of ways to maintain my garage door, in ways better than I was already doing. He also got the job done quickly and efficiently, so that we could continue our day without having to be home. All in all, a very good experience. I would use them again, but I hope I don’t have to.

- David Petri

Quick and easy at a reasonable cost. Travis was very professional and pointed out additional general maintenance that would need to be addressed in the near future. Which I won’t think twice about calling Precision for again.

- David Demby

Travis analyzed the problems with our garage door opener track system and rollers and provided 3 options for us to choose from and helpful advice for choosing among the options. We really appreciated his clear explanations. The door now works smoothly.

- John Gerlach

Precision garage door came out the very next day. Travis was friendly, knowledgeable, and efficient. He diagnosed our needs immediately, and helped us to decide what needed to be replaced. The work was done within an hour or so. I highly recommend Precision garage door company for any and all repairs, replacements or whatever you may need.

- Heidi Riddle

Travis was professional, courteous and helpful. He did a great job fixing the garage door and helped me with programming. It’s so quiet. Thank you!

- Teresa Sposito

Travis did an outstanding job. He quickly diagnosed the issue, and had the parts on his truck for the repair. In no time flat he was able to take the old motor out, and install the new one. 10/10 I would have him over to assist again. Thank you Travis!!!

- Damon Carter

Precision technician immediately knew the solution to a problem another door company billed me for an hours work without resolving the issue. Definitely will not use anyone other than Precision going forward.

- Robert May

My garage door became slightly unhinged. I called for help and was scheduled for mid morning. When Travis arrived it just took a few minutes to assess my problem and give me an estimate. I was shocked when he asked if I wanted done today! Within a couple of hours, my garage door acted like new!

- Marvin Cope

Travis was absolutely incredible. I had been putting off dealing with my garage door system for a long time and it finally just gave us so much trouble that we had to do something. I booked an appointment online with Precision. Travis let me know by phone and text when he would arrive, which was exactly within the time given. He took a lot of time to review the situation and go over it with me. I figured I'd have to make another appointment to implement the fixes he recommended but he said he had everything he needed, including a new motor (!), with him and could do it now. He spent the next hours painstakingly putting the new system in place and then walked me through all the things I needed to know. Travis was a true professional in every sense of the word and did a fantastic job. I'd recommend him and Precision wholeheartedly. Thank you!

- Janet

Excellent teamwork by Travis and Salvador. I am super pleased with the outcome. They also gave me great advice on the existing opener that is beginning to show its age.

- Jim Bonato

Tech did a great job, and explained all items and opener operations. Thanks

- Mike Reeves

Don’t go any further.. definitely call and make an appt. Travis was my Technician. He arrived early, was very knowledgeable, and explained everything in detail. The repair was done in a very timely manner leaving my garage spotless. I feel I got a very reasonable repair.

- Marilyn Lobe

Travis called in advance of appointment addressing garage door problem. Excellent presentation as to items of immediate concern (needing replacement) and as he progressed with repair, advised of additional parts that would need replacement in due time. As we discussed matter, it was clear to proceed now! Will definitely recommend Precision to neighbors and friends and if possible, request Travis as the lead tech. Service Performed - spring,opener,cables.etc.

- Robert Taiariol

Travis Behn and his colleagues were very professional. They educated me on the process and my new door operating system working parts.

- Mrs Haman Dicko

Prompt excellent service even on a holiday! The Tech was on time, very friendly and professional. He explained everything well and installed a new garage door opener and replaced a broken roller hinge bracket. I certainly can give Precision Garage Door an AAA+ rating and highly recommended them. Thanks for the excellent service !

- David Garcia

John and Travis did very good work replacing parts of our garage and installing a new garage door opener. They patiently answered our questions and finished the work so quickly. Many thanks.

- Jun Soliven

Our garage door was all kinds of wonky. Only opened 3/4 of the way (right about forehead level), refused to stop when it hit the ground, and sounded like the whole thing was going to come apart when opening and closing. Travis came by today, right on time, gave us our potential options for fixes, and set about getting to work on our chosen path. Work was completed in less than four hours that same visit. Was it cheap? No. Are we happy with the end result? Absolutely.

- Grady Family

Travis was awesome, he was professional and knowledgeable about all aspects of our garage door service and installation. I highly recommend Precision for all your garage door needs. They are awesome!!! Rich Adams

- Richard Adams

Guys fixed my garage door fast

- Paul Troyer

I had a perceived problem with a garage door part and called Precision to replace it. Travis came and checked it out. He then proceeded to explain to me that although it might appear problematic, the part was perfectly functional. I know just about nothing regarding garage doors. Travis could easily sold me 400 bucks worth of parts and labor and I wouldn't have been the wiser. Instead I was presented with no charge for the service. This kind of honesty is more than refreshing. Precision Garage Door is a class act! Needless to say, in future for garage door maintenance, Precision will be the first (and only) company I'll be calling.

- David Baer

Terrific experience. The guys were right on time. They were extremely knowledgeable and friendly. Completed the work quickly and I am confident that my garage woes are over. Thank you for the stellar customer service.

- Suzanne Harvey

all expectations met and exceeded. Travis, the service person arrived right on time and was extremely helpful, taking time to explain things and show me how to fix things. I would definitely recommend your service to others. Thank you.

- Kathleen Mulligan

We recently had repair work performed by Travis and a trainee. He worked closely with the trainee to diagnose the problem and explain the issue with me. He gave me different options and based on the timing of the last repair/replacement, we decided to fix what was broken and also replace the spring and rollers. Even though it was quite expensive, I feel that my garage door will be in great shape for many years. I really appreciate honest, high quality workmanship which I felt I received. Travis was able to come out the same day and even show up early.

- Mel S

Your installers were excellent and extremely nice.

- Bill Carman

The technician Travis is very helpful and fixed all issues. Thanks

- Milli//weili Liang

These people are crooks. My 80 year old mother with dementia called them to reprogram her garage door openers. A job that takes about 30 seconds for each door opener, she had two. They charged her over $200 to do this! Do not use these crooks. They take advantage of old people with dementia. Very rude.

- Maureen Van westrop