Garage Door Repair in Richmond, CA

Debbie Bausch

After noticing that my garage door was out of alignment I called Precision Garage doors to come and take a look. They came out the same day and inspected all the working parts of the garage door and showed me one of the cables that holds the door up was in quite bad shape. So I agreed with Tech Miles that it should definitely be replaced. And while he was having to dismantle, that replacing the rod and very old spring was the smart thing to do. It was a real project but Miles hung in there like a real professional. All the while remaining calm, polite and determined to get it done correctly. Even though it ended up costing more than I was originally expecting to spend. In the long run will cost me much less than having to replace the whole garage door. Thank you Miles for your hard work. You are definitely a plus to the company.

Dontay Bradford

The technician was good. I am not sure I can say the same about the representative over the phone. I asked what was the price range and she told me around 500 bucks and I ended up spending $1,500. Not going to complain about that so much but maybe you're Representatives should not give out prices over the phone even price ranges. Again it wasn't a terrible experience but three times the amount I was quoted not good!. I know she was trying to be helpful but don't give me a price and triple it.

Geri Brown

The service was excellent. I needed both emergency service to secure my home and a new door. Everything was completed in less than 24 hours.

Tricia Andres

Patrick provided exceptional customer service while replacing my garage door unit. To my surprise and appreciation, he was able to come out the very same day I called. He arrived right on time, quickly diagnosed the issue, and thoroughly explained what needed to be done before beginning any work. Throughout the entire process, Patrick was professional, kind, patient, and incredibly knowledgeable. He took the time to answer all of my questions, explain everything clearly, and make sure I felt comfortable with the repair plan. He completed the full unit replacement in less time than originally estimated without sacrificing quality or attention to detail. From start to finish, I felt informed, confident, and well taken care of. It was truly a pleasure working with Patrick, and the garage door is now operating perfectly. I greatly appreciate his expertise, efficiency, and outstanding customer service. I would highly recommend Precision and Patrick to anyone needing garage door repair or replacement.

Andy Lum

Needed a new bracket bolted to the garage door. Patrick, our technician provided a 20” long x 3” wide piece of steel bolted to the door. An excellent piece of craftsmanship. It took Patrick only 10 minutes to uninstall the old 2” bracket and install the new one. Very pleased with the work.

Dorene Giacopini

I assume the wobbly garage door was fixed well. (It’s only been a few weeks so far.) What I’m uncertain about is whether the work stabilizing the garage door should have cost a total of $1200. (It did not include a new garage door opener.)

Angela Jackson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision door has excellent service great communication. They get the job done right a way. No long waiting period for service! Very nice personnel. Very professional was informed of the problem and the problem was fixed with in 30 mins!

Donna Thomas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I chose Precision Door again because I can always rely on the level of service provided. The service representative was very professional, patient, and informative. He explained service needed and provided options. He made sure I understood the work performed. Excellent employee!!!

Ronald Campos

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The installer ( Travis) did very fast and I appreciate it but I have some concerned as I identified below, the cost is really expensive but the speed is commensurate. I can give five star once my concerned below will be addressed. I want somebody from Precision to tell me why the spring if I check seems it is not being tighten, I did not see the spring is being tighten as the normal way, when I asked Daryl why I did not see him tightening the spring he said he did it while in the ground because he has no room because of our cars, I told him we can push the car if it is necessary but he said its fine. This is questionable to me I just want to get the opinion of another installer if this is possible. I am also inquiring to my friend who is a garage installed but he already retired. The spring is the same length as when is not being installed and when I touch the spring it seems loose. When I tried to do it manually and raise up the garage it balance but it needs to exert effort (exert effort to open and when the door is about a foot below the floor of the garage it will drop due to each own weight the spring is not doing the job to keep the garage on the open, in my opinion the garage door should not be closing by its own weight but instead a little bit of push by the door closer) this means the door closer will be the one to close and open the garage door the spring seems not doing the job??. If this is the case then the door closer will soon be damage. I want somebody to tell me if this is correct. I change all the roller and the cable and the spring for $2100.00 is this really how expensive to repair a garage now a days? but I authorized it so its me to be blamed, because we really need our garage door to be working on that day. In my opinion in any location the garage should not fall freely using its own weight, this is very dangerous , but it should be by a little push from the door closer for safety. I don't believe that the door should drop even the door is only few inches above the ground. This means if my pet is under the garage say the garage door is 10 inches above the ground and the door closer cable will break then my pet will be at risk or will die if the garage closer cable will break??. In my opinion the spring should keep the garage balance and the door closer minor push to close it for safety, this means nobody will get hurt even small pert. Same as when the garage needs to be open, the door closer should exert a very minimum pull and the garage spring should do the job??. I need somebody to call me at 510-6858614, this is very important, the way the garage door right now that drops by its own weight is dangerous. I need ASAP another installer to show me that the spring is working as I identified above. As an engineer, this should be the case as I describe above, the spring should prevent the door to drop by its own weight, the spring should do the job to prevent the door to drop at any height from the ground so that nobody get hurt even a small pet when the door closer cable will break. May be when the door is already 2" or 1" above the floor its own weight will be the okay to drop .

Paula Mertens

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I would like to recommend Precision Garage Door Service for their excellent service. We discovered in the early morning our garage door barely opened. We called Precision at 7am, and barely 3 hours later they already showed up. The technician clearly showed me what was wrong, and what had to be replaced and why, which is always very much appreciated. Barely an hour later springs, roller and bearing were all replaced and functioning well. I really appreciate the excellent customer service and professionalism displayed by Precision on this job.

David Petri

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very pleased with Precision for a number of reasons. They were able to come to my house the day after I called, and it was a morning time. My technician, I think his name was Travis, was great. He explained to me the problem, and what my options were. He also informed me of ways to maintain my garage door, in ways better than I was already doing. He also got the job done quickly and efficiently, so that we could continue our day without having to be home. All in all, a very good experience. I would use them again, but I hope I don’t have to.

Barbara M., Richmond

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service, even if pricey. We were having an intermittent problem that wasn't diagnosed correctly by a different company on repeated visits, so we tried this one after a complete failure left us unable to open the door at all. Very prompt response, courteous service, and our door is now working perfectly.

John Gerlach

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Travis analyzed the problems with our garage door opener track system and rollers and provided 3 options for us to choose from and helpful advice for choosing among the options. We really appreciated his clear explanations. The door now works smoothly.

Kevin Heard

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our service technician Patrick showed up exactly when he said he would and was incredibly professional. He clearly explained our options and quickly went to work repairing our garage door. I particularly appreciate the efforts he took to protect the cherished classic car we keep in our garage. This is the best customer experience we've had in a while -- totally recommended!

Carol Walker

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Yesterday my ancient garage door failed. Today, James Walker from Precision Garage Door arrived. All new equipment, very efficient installation, and a pleasure to work with. I recommend this company. It performs as advertised. Thank you.

Yvonne Arnold

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I saw several commercials advertising Precision and I also like the “jingle”???? The technician was professional and friendly. He explained the options and the benefits of those options. After the diagnostic the technician was available to begin work right away. When the work was completed he explained and demonstrated the new system. Overall it was a great experience!

Sandra Alexander

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician (Travis) was a little late due to another time-consuming project before me, but ultimately he found the issue with the cables and drum, which needed to be repaired along with the rollers. I appreciate that this was fixed properly. The technician identified what I needed to get this done and resolve the problem. Travis did a great job! Thanks for fixing my garage door.

Tom Herriman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt, knowledgeable, cheerful, reasonably priced service.

Carl andrew Johnson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very disappointed. The technician came out to do a door tuneup and did a 2 minute "25 point inspection" and quoted $1600 repair bill. I opted out of doing this "repair" only to have the door not work because the technician forgot to reconnect the door to the motor. If you can't reconnect the door after a simple inspection how can I trust the quality of your work?

Lorraine Lombardo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Love my Liftmaster. It is always a pleasure to have James service my garage door opener. He is professional and kind.

Paula Mertans

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have used Precision in the past and was more than satisfied. Again, the service person was prompt, courteous and knowledgeable. I called at 1:30 pm and by 5 my door was fixed. I wouldn't hesitate to recommend Precision and will leave this review on the Next door site and yelp.

Dan Amrich

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I backed into my own garage door at my home in Richmond on a Friday night and called another company first. They said they'd get back to me -- shortly and never did. So Saturday at 7:20, I called Precision because of all the positive reviews I'd seen online, and the promise of same-day service. The technician arrived at 10am as promised and my door was not only fixed but fundamentally improved when he was done...just an hour later. I am stunned and thrilled at the fantastic and fast work. Hopefully I won't make backing into my garage door a habit, but if I do, I'm calling Precision without hesitation.

Amy Mitchell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am a 71 year old woman who is very skeptical about allowing people into my home to do repairs. I am very happy to say I had an appointment today to have my garage door repaired and Mr. Ismael Lopez came out to my home on time to do the repairs. He is a very professional, polite, and his work was so neat, clean, and precise. He explained everything to me in a way I could understand. Thank you so much Mr. Lopez. Keep up to excellent work and customer service. Thank you Precision for having such a wonderful employee and thank you for excellent service. I will be recommending you to my friends. God Bless & Stay Safe!

Emma Price

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Travis was great. Very friendly and identified the problem quickly. He also walked through the instructions how to disable the remote control, which was was the issues I had.

Lorraine Lombardo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door broke again. James came back and we discussed the condition of my aging door motor. I decided to get the new LiftMaster motor with a belt drive not chain. He did lots of work and repairs to the door all while training a new guy. I am so happy with it. It’s quite and even has a motion detector light to brighten my garage. I want James to come back every year to maintain it, he is the best!

Madalyn Law

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I used Presision a while ago to have my garage remotes programmed and was very pleased withthe service. also chose Precision, because they are a Richmond company and family owned. I am very satisfied with the service received, the technician first evaluated what my need was, took time to develop a detailed description of what was needed to be done and provided a quote on what it would cost. Once discussed he started on the project. Completed it in about 2 hours, we did a demo. on how everthing operated and he pointed out everthing that was done. Excellent work. Very happy with the job. Job well done!

Thomas Knowles

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were a bit concerned when we learned that Paul was not going to get to us until after the 6:00 p.m. end of our appointment time, but mainly because we thought he'd be pretty tired after a long day. NOT! He and his assistant arrived energized and ready to go. He looked at the problem, quoted us several options, we picked one and left him and his assistant to the job. In fairly short order, given what had to be done, he was finished. We tested the door's function together and it performed flawlessly (thus liberating the car that was trapped inside the garage!). Everything was done just as Precision stated on the website it would be. We are pleased customers!

Michelle Copeland

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My homes garage door and lift system was in need of repair, Paul Brinkman was the technician that arrived to repair and replace with new spring, cables, rollers and a new Liftmaster LED system. His work was clean and timely. Mr. Brinkman also gave a full and through explanation of the new Liftmaster system. The garage door is now quiet to open and close plus it locks securely.

Leon Brooks

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door broke. I called Precision and they came out the next day and fixed my door. The technician was professional, efficient and the service was great. Thanks.

Olivia Rocha

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

James came out to check our garage door since we experienced problems with the door closing in the afternoons. James diagnosed the problem and also noted a frayed line that would have been disastrous if not caught. James was efficient, friendly and extremely knowledgeable. I couldn’t recommend him more highly and very happy with the service.