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Read what people are saying
about Precision Garage Door

Precision Garage Door of East Bay
has received 16 reviews, averaging 3.00 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sheridan was the Technician that serviced my door which turned out to just need some lubrications. He was here about 20 minutes and solved the problem, however, I asked for a senior discount and he said he already gave me a discount on the service charge. I was told that fee would automatically be discounted if repairs were made. $224.00 seems excessive for the service.
Yvonne Merrick
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

ou’re service guy that came to my place was awesome and honest. Your operator that picked the phone up was nice but I feel like I was lied to. I SPECIFICALY asked the price for a new opener ( the motor) as well as installation. I also asked how much it would cost to repair. I was TOLD $495 plus a discounted service call fee of $25. “ that’s it?” “ yes”. So for installation and repair of the door and the unit it’s $515 plus tax. Yea no. I spend over $515 for the repair and your tech told me it would be another $800 for a new unit and installation ( motor, drive rail, sensor eye and control). So in the end I went from expecting to spend just over $500 but in reality it would have cost me about $1400. I didn’t buy the new unit because of the “ missinfomation”. I would have had no problem spending that if I was originally quoted that. Thanks for the repair, he was good. Going to the next company for a replacement.
Ryan Preston
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thank you for your fast attention to my problem. The roll-up garage door had come off its tract due to an accident with my car and needed to be put back in place. I feel I was overcharged ($1549) for what I needed, but being under duress I paid it. The door spring was not broken but I could not certify when I last had them replaced I had to purchase new ones. All this said, I still thank you for being there when I needed the service.
Herman Levias
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

bottom line the door got fixed! (broken spring) But the tech was very unhelpful, could not answer questions and tried to pad the bill with unwanted maint. Finally he was politely TOLD three times to PLEASE keep the gate shut, dogs. He disregared this. might look elsewhere next time!
Brad Fritchman
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The 4 hour window is really large and I understand initially for the appt but day of and closer to start of window, a narrowing of the window would be helpful. I had a 1-5pm window so I left work at 12:45. At 4:20 with no contact, I called and was told, yes you are next and it should be soon. At 5:30 the technician called to say he didn't realize he had this appt and it was written on one of his manifests (or whatever your process is) and he was 30 min away. So at 6pm he shows up. He fixed my door but I am not convinced he oiled everything as I asked. All the hinges on the door panels still squeak and it seems pretty noisy when opening/closing considering it was just repaired. I will say the tech was very nice and apologetic and gave me a discount for the miscommunication.
Kristina Botsford
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was happy that you guys came out on a weekend and the technician did a great job. Other than that I wasn't too happy. The quote I got over the phone vs. the actual cost was more than double. You forgot to mention $89.00 flat service fee on top of $175 for each door spring. I paid $469.00...that was crazy high. I had the option to refuse the service but would have been charged $49.00 without getting my spring fixed. Secondly, our appt was from 8am to 12. The technician showed up at 1pm. I've replaced my springs before and I paid $158.00. I should have waited till Monday.
Jennie C.
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Final price I was charged was $20 more than I was quoted for the job.
Dennis Babbits
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Mixed results on my garage repair. Tech was late even though they called and let me know. The technician was knowledgeable and cleaned up after himself.
Anastasia Yabui
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Overall happy with the service. Garage Door works great. Would have liked a call earlier telling me Paulino was caught in traffic and running late. Once he got here he was very quick and effective repairing garage door.
Debbie Grant
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our garage door wire disconnected and our door was hanging half open at 6 pm. I called the first person who could get there the next morning as we had to leave the door open all night.your tech came, was there 40 minutes and reattached the wire. The bill was $650.00. When I noticed the senior discount sign on the truck, I asked for it,( shouldn't have to ask!) I feel the cost was high for the short time he was there. Would I use you again? I would get estimates next time in a non emergency situation.
Patrick Murphy
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The work was fine, but the cost was more than I expected. I agreed because you came out on a Saturday afternoon and I needed my car.
Dennie Kreuser
Service Provided:
Garage Door Opener Install
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was OK, not great. Technician did not have the right springs the first time which he said almost never happens. People on the phone were nice and technician was competent when he did come back and complete the job.
Jeffery Gaut
A Response from: Pat Prendergast

Jeff, I apologize that we did not have all the parts the first time. It is something we work hard to avoid. I can frankly tell you we do complete over 98% of our jobs the first visit, but we let you down. I would like to discuss with you what we can do to make things right, so please call me back. Thank you.

Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I liked Malek and your service was very good and professional. Malek was a little late for the appointment. I wanted a garage door that wa smore flush but ours is an old house and I am afraid the house will shift more. Malek listened and understood this. Overall I am happy and will use Precision again next time.
Katherine Von Marshall
Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My technician was great. Thorough, nice and just a real pro. 3 stars because they had to push my appointment back from 2-4 to 4-6 as the technician was caught in traffic.
Nicole Kausman
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I scheduled with Precision and they did good work once they arrived, however, the technician was over an hour late. What bothered me was there was no call to let us know he was late. Please call when you are late.
Pete Patel
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very happy that my door is fixed properly now. Wish the first technician had completely taken care of the problem, but appreciate you sent someone back the same day at no cost to get it right. Ricky was very professional and nice and door works great now.
Sylute Overtan
A Response from: Pat Prendergast

Sylute, Thank you for your business and patience. Sorry it took a second visit to get your door 100% right. We will talk with first technician about what was needed so it should not happen again.

Service Provided:
Garage Door Repair
Product:
Cables