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Precision Garage Door of East Bayhas received 23 reviews, averaging 3.00 Stars:
Dublin, CA
Hi Brian, Thank you for taking the time to speak with me on the phone and express your concerns. Ensuring our customers are satisfied is our top priority. Per our discussion, we have processed a courtesy rebate. Please note that our technician's recommendations after inspections are not compulsory. We want our customers to feel comfortable with their choices, and if they are not, we encourage them to shop around or contact us with any questions. Thank you once again for reaching out to us. Thank you for choosing Precision Garage Door. Regards Param Operations Manager Precision Garage Door
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Hercules, CA
Oversold the needed fix
- Michael Williams
Oakley, CA
Did not receive a receipt or breakdown of work done form insurance purposes. We need this!
- Ed Eastman
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Service Technician Team: Sheridan Abad
El Sobrante, CA
Expensive
- OZELL Austin
Product:
San Ramon, CA
Though I am satisfied with the work, the charges were outrageous. I trusted Percision to fairly charge for the parts but after getting the work done and doing the research, the charges were 10x more for some parts replaced. As an example, you can buy garage door rollers from Amazon or Home Depot for ~$30 for a pack of 10 and Precision charges were $311. I now wish, I should have not requested to change the rollers and done it myself which would have saved a lot of dollars.
- Shan Choudhury
Product:
Danville, CA
Honestly the person was not that helpful. He DID fix the issue, which was a GCFI switch on an electrical outlet. But BEFORE even looking at the power issue I described, he told me that I needed a new spring. NO WAY is that correct. It is 5 years old! He also said that he was "pretty sure" the spring was the wrong size. NO WAY! He also had a chincie step latter and needed to borrow my latter to reach the plug on the 11 foot garage ceiling. Bottom-line, I felt like he was not helpful, and while he acted knowledgeable, he lacked credibility with me. He was prompt and polite.
- Jim Buckely
Hi Mr. Buckley, I'm sorry to hear about your experience. We always strive for TOP customer service and it sounds like we miss the mark on a few things here. I tried calling you back on 11/16 to chat a bit about your experience and also see if there was anything I could do to improve on that. Possibly help you out with the service fee? In any case, hope we get to chat. If we don't have a wonderful holiday. Thanks! Freddy Cespedes General Manager Precision Garage Door 510-785-9195
Hayward, CA
I'll start off by stating that the service was excellent. Sheridan came on time and finished very quickly. Scheduling was o.k. (agent stated 4 - 8pm; email stated 9 -11am which was incorrect). Other than that the scheduling process was easy. I was taken aback by the cost of the parts! I do not mind paying double retail due to convenience and I understand the technician having to carry inventory on his truck but the cost of the parts was surprising.
- Chuck Ho
Hi Mr. Ho, Thank you for taking the time to speak with me. I'm glad to know that your customer experience improved after our chat. We appreciate you taking the time to reach out and give us the opportunity to make things right. Please let us know if we can be of any further help now or in the future. Also, please keep an eye out for a link that will allow you to update your customer experience if you feel it improved after our chat. Thanks again! Freddy Cespedes General Manager Precision Garage Door
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Service Technician Team: Sheridan Abad
Oakland, CA
Sheridan was the Technician that serviced my door which turned out to just need some lubrications. He was here about 20 minutes and solved the problem, however, I asked for a senior discount and he said he already gave me a discount on the service charge. I was told that fee would automatically be discounted if repairs were made. $224.00 seems excessive for the service.
- Yvonne Merrick
San Leandro, CA
ou’re service guy that came to my place was awesome and honest. Your operator that picked the phone up was nice but I feel like I was lied to. I SPECIFICALY asked the price for a new opener ( the motor) as well as installation. I also asked how much it would cost to repair. I was TOLD $495 plus a discounted service call fee of $25. “ that’s it?” “ yes”. So for installation and repair of the door and the unit it’s $515 plus tax. Yea no. I spend over $515 for the repair and your tech told me it would be another $800 for a new unit and installation ( motor, drive rail, sensor eye and control). So in the end I went from expecting to spend just over $500 but in reality it would have cost me about $1400. I didn’t buy the new unit because of the “ missinfomation”. I would have had no problem spending that if I was originally quoted that. Thanks for the repair, he was good. Going to the next company for a replacement.
- Ryan Preston
Alameda, CA
Thank you for your fast attention to my problem. The roll-up garage door had come off its tract due to an accident with my car and needed to be put back in place. I feel I was overcharged ($1549) for what I needed, but being under duress I paid it. The door spring was not broken but I could not certify when I last had them replaced I had to purchase new ones. All this said, I still thank you for being there when I needed the service.
- Herman Levias
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Service Technician Team: Sheridan Abad
Castro Valley, CA
bottom line the door got fixed! (broken spring) But the tech was very unhelpful, could not answer questions and tried to pad the bill with unwanted maint. Finally he was politely TOLD three times to PLEASE keep the gate shut, dogs. He disregared this. might look elsewhere next time!
- Brad Fritchman
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Service Technician Team: Sheridan Abad
Moraga, CA
The 4 hour window is really large and I understand initially for the appt but day of and closer to start of window, a narrowing of the window would be helpful. I had a 1-5pm window so I left work at 12:45. At 4:20 with no contact, I called and was told, yes you are next and it should be soon. At 5:30 the technician called to say he didn't realize he had this appt and it was written on one of his manifests (or whatever your process is) and he was 30 min away. So at 6pm he shows up. He fixed my door but I am not convinced he oiled everything as I asked. All the hinges on the door panels still squeak and it seems pretty noisy when opening/closing considering it was just repaired. I will say the tech was very nice and apologetic and gave me a discount for the miscommunication.
- Kristina Botsford
Product:
Danville, CA
I was happy that you guys came out on a weekend and the technician did a great job. Other than that I wasn't too happy. The quote I got over the phone vs. the actual cost was more than double. You forgot to mention $89.00 flat service fee on top of $175 for each door spring. I paid $469.00...that was crazy high. I had the option to refuse the service but would have been charged $49.00 without getting my spring fixed. Secondly, our appt was from 8am to 12. The technician showed up at 1pm. I've replaced my springs before and I paid $158.00. I should have waited till Monday.
- Jennie C.
Product:
Walnut Creek, CA
Final price I was charged was $20 more than I was quoted for the job.
- Dennis Babbits
Dublin, CA
Mixed results on my garage repair. Tech was late even though they called and let me know. The technician was knowledgeable and cleaned up after himself.
- Anastasia Yabui
Dublin, CA
Overall happy with the service. Garage Door works great. Would have liked a call earlier telling me Paulino was caught in traffic and running late. Once he got here he was very quick and effective repairing garage door.
- Debbie Grant
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Service Technician Team: Paulino M
Pleasanton, CA
Our garage door wire disconnected and our door was hanging half open at 6 pm. I called the first person who could get there the next morning as we had to leave the door open all night.your tech came, was there 40 minutes and reattached the wire. The bill was $650.00. When I noticed the senior discount sign on the truck, I asked for it,( shouldn't have to ask!) I feel the cost was high for the short time he was there. Would I use you again? I would get estimates next time in a non emergency situation.
- Patrick Murphy
Product:
Orinda, CA
The work was fine, but the cost was more than I expected. I agreed because you came out on a Saturday afternoon and I needed my car.
- Dennie Kreuser
Product:
Union City, CA
Service was OK, not great. Technician did not have the right springs the first time which he said almost never happens. People on the phone were nice and technician was competent when he did come back and complete the job.
- Jeffery Gaut
Jeff, I apologize that we did not have all the parts the first time. It is something we work hard to avoid. I can frankly tell you we do complete over 98% of our jobs the first visit, but we let you down. I would like to discuss with you what we can do to make things right, so please call me back. Thank you.
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Berkeley, CA
I liked Malek and your service was very good and professional. Malek was a little late for the appointment. I wanted a garage door that wa smore flush but ours is an old house and I am afraid the house will shift more. Malek listened and understood this. Overall I am happy and will use Precision again next time.
- Katherine Von Marshall
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Pleasanton, CA
My technician was great. Thorough, nice and just a real pro. 3 stars because they had to push my appointment back from 2-4 to 4-6 as the technician was caught in traffic.
- Nicole Kausman
San Ramon, CA
I scheduled with Precision and they did good work once they arrived, however, the technician was over an hour late. What bothered me was there was no call to let us know he was late. Please call when you are late.
- Pete Patel
Berkeley, CA
Very happy that my door is fixed properly now. Wish the first technician had completely taken care of the problem, but appreciate you sent someone back the same day at no cost to get it right. Ricky was very professional and nice and door works great now.
- Sylute Overtan
Sylute, Thank you for your business and patience. Sorry it took a second visit to get your door 100% right. We will talk with first technician about what was needed so it should not happen again.
Product:
(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
I had my service Monday, which went very well and the tech was very quick in getting my new motor and springs installed. I will say, I was a bit shocked at the price. I was not offered options and was just told that the cost would be $3600 for what he was installing. I was surprised on the invoice to see how much some of the individual components were and that it wasn’t service that was the result of the price. Looking on the precision garage door website, it seems like the average cost of a motor is 300-500, I paid over a grand for mine. I’m seeing the same motor available online for $400, why is this one so much more? Additionally the two springs were $300 each? Online I’m seeing average costs should be $100-$200 for both combined? It also cost $1000 for center and end bearing plates and cable. I’m just hoping for a bit more transparency on these costs as I do feel a bit like I was given premium options without being consulted on options.
- Brian Ito