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Read what people are saying
about Precision Garage Door

Precision Garage Door of East Bay
has received 1120 reviews, averaging 4.90 Stars:
Review:

Fast responses.
Valeriano Marigmen
Service Provided:
Garage Door Repair
Review:

Blake did an excellent job, very accommodating and knowledgeable.
Junald Abalos
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

We are very pleased with the ease of getting appt, the call to let us know Gabriel was on his way, his professionalism, he was pleasant, and helpful, explained everything, fixed the problem. Thank you for a job well done.
Joan Pridgen
Service Provided:
Garage Door Repair
Review:

Upon further research, I am convinced that I was overcharged for the work done for my garage door repair. Yes, I did agree to the repair prior to work being done. However, research leads me to believe that the work should have cost $400 - $450 based on estimates received after I became concerned about the total charge. Parts (FMV) est. $40 - $60 (2 coils), $45 - $60 (3 bearings) and $20 (1 hinge). Estimate $140 parts leaving $441.06 that I paid for labor of one hour, travel and overhead. NOTE that James did a great job, he was polite, considerate and very professional.
Howard Goldsmith
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Our time slot was between 8-12. Mario called me around 9:15 to let me know that he would be arriving between 9:40-9:50. I think he arrived at 9:41. I showed him what I thought was the issue with the reason the garage door was not working (a broken hinge) but he was able to easily see that the spring had broken in half. He told me what needed to be done and gave me an estimate. He completed the work in about 30 minutes. I was very pleased with the communication, the quickness of the repairs and the professionalism that Mario displayed. I will recommend Precision to family, friends and co-workers.
Emily Graham
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Jerry Parker was professional and took pride in his work. I would highly recommend him and his excellent service!
Scott Wegenke
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

My name is Latonya, from the estimator, JP who came out first to review what I needed, to Moises, the installer, every step of the way was seamless and professional. Moises and his helper were professional, efficient and thorough on my installation. They cleaned up mess and hauled it away. I LOVE MY NEW DOOR! Great company, will definitely recommend your services. Thank you.
Latonya Rios
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

It has been over a month now since James and Jerry came and repaired my boggled attempt to install a new garage door opener. I installed the opener on a Saturday and, the install was fairly easy, but the door just did not work right. The door would catch and sometimes get tweaked, not come up all the way, or go down all the way. I called Precision on Monday and was talking with an extremely pleasant and professional scheduler. She asked if they could come out the next day, Tuesday, and I explained that it would not work with my work schedule. She then explained that they have evening appointments, and that they have an opening for 5pm Tuesday. I booked the next day appointment. About 30 minutes before the appointment I received a call from James that he was on the wat and should arrive in about 15 – 20 minutes. Upon arriving, James introduced himself and Jerry, a training technician. After showing James/Jerry the new garage door opener installation and a visual inspection of the door, James (and Jerry concurred) that the problem was the spring. Based on the age, they also recommended that I replace the rollers with newer “nylon” rollers. They wrote up the contract and started the work. Less than an hour later they had replaced all parts, had the door opening and closing and started on “optimizing” the new opener setting the travel, adjusting the belt and setting the stops. They also showed me how to lubricate the moving parts. The total repair took about 2 hours and the door has NEVER work that effortlessly or quiet! James and Jerry were the epitome of professional and knowledgeable! The company needs to video these guys and use it as a training video for others. I cannot come up with one negative from this experience starting with the call to the repair service to the follow-up email asking if everything went well! Precision Garage Door (East Bay) you need to use a 10-star, rating system so I can give you a 20! Great job! Thanks! Ron
Ron Albright
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Jerry was on time, courteous, and quick on the install.
Mark
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

We had the pleasure of working with Jerry, who was extremely professional and most of all, knowledgeable about the product, which made all the difference in the world! He didn't force additional products on us, but was able to explain how purchasing an add'l product would increase the longevity of the garage door. It was a pleasure working with him! Customer service makes ALL the difference in the world!
Sonja Scott
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

I called to get a quote for spring replacement and person on the phone said it would be $299.00 for the springs and $24.99 to for the service call. I said great and to schedule them to come out same day. When technician comes out he tells me that with the new springs and labor and new ball bearings that should be replaced as well and service call which is $49.99 but if the do the work they drop it down to $24.99 the total was gonna be $910.00. I was obviously shocked at the price and told him what they had quoted me and he said that I called a call center in Florida and they don’t know what there talking about. After I had told him no that I wasn’t gonna pay $910.00 he said that it would still cost me $49.99 just for them to come out. This is straight ludicrous and should be against the law. At No time did they tell me that over the phone. The technician was nice and courteous and also said they should know more about what there services entails. I will never do business with this company nor recommend this company.
Stephen Collins
Service Provided:
Broken Garage Door Spring Repair
Review:

The door is now ins in excellent working order. thank you very much. It should last for another ten (10) years.
Ron Whaley
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Gabriel V. Was efficient and informative. He called to inform me of his arrival time. Explained everything to my satisfaction. Also mentioned new law effective in July regarding the motor if it should fail. Thanks
Carol Moyar
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

True professionals. Showed up when scheduled. Installers were cheerful and competent. New door and opener work perfectly and MUCH quieter. Highly recommend.
Allen Schepp
Service Provided:
Install Garage Doors
Product:
Opener
Review:

I called to have the chain tightened , door lubed, purchase two openers and opener pad. I was very pleased with technician Gabe Van Blake, he was very professional and friendly. He checked the door for proper movement, gave me a quote of how much it would cost prior to work. I recommend this company.
Melanie E.
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Review:

Quick response (I called at 7 a.m.; got 8 to noon window and tech arrived about 10:40). Mario diagnosed a failed door opener-- he even unplugged to re-set before proceeding. I was told online your service call could be applied to purchases; initially he offered half off the service call but did take off the whole amount (I believe I was told during initial call this would be the case). Nice guy -- quiet, polite and worked fast. I should have offered him a wet rag to clean his hands though-- its hard to want to shake when they're dirty! You replaced our door springs in April 2017; nothing personal, but I hope I don't have to see you again soon!
Cathy Dausman
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Your representative Mario is a true professional young man. He evaluated the problem with the garage door and clearly explained options. We agreed on the work to be done and he completed the work in a timely fashion. He is the man!
Nick Priest
Service Provided:
Garage Door Opener Repair
Review:

*****
Linda Ahmad
Service Provided:
Garage Door Opener Repair
Review:

This may be my best service repair ever. Less than 24 hours start to finish. My garage door mechanism broke on Saturday afternoon. I called Precision Door and they had a technician out the next morning. The technician Mario (really nice guy) explains completely and clearly what the problem is and what is necessary. He installed the needed part, made the necessary adjustments and made sure I was happy with how everything worked. Great job, Thank you Mario.
Ralph Spencer
Service Provided:
Garage Door Repair
Review:

Gabriel was excellent. Five star. Very professional. Garage door works wonderfully!!!Thank you. I will highly recommend precision
Chrystal Perkins
Service Provided:
Install Garage Doors
Review:

Five star Excellent service .
William Doyle
Service Provided:
Broken Garage Door Spring Repair
Review:

I have used Precision for years I have aleays had reliable and courteous service.
Victor Emmerich
Service Provided:
Garage Door Opener Repair
Review:

Gabriel was flawless, polite, to the point, and his work was excellent. The garage door was jacked by the trunk lid. Before I could make it even worse - I called Precision after some quick research and was not disappointed. Thank you Precision!
Edward Zick
Service Provided:
Garage Door Repair
Review:

James was very helpful in adeptly diagnosing and remedying the problem. He replaced the springs and cables and installed an interior handle. Thank you
Laura Close
Service Provided:
Broken Garage Door Spring Repair
Review:

Outstanding same day service. Very professional and friendly. Our technician, Cem was very knowledgeable, friendly and a great representative of the company.
Tim Guernsey
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Haziel was on time & professional. He explained what was going on with the repair & gave tips on how to maintain my garage door. I’d recommend this company to my neighbors. If I ever need service again I will be sure to call. $$ we’ll spent ???? Thanks
Katesha Johnson
Service Provided:
Garage Door Repair
Review:

Hazel did a great job and fix my door to work perfectly thank you very much Jerry
Jerry Garcia
Service Provided:
Garage Door Repair
Review:

5 Stars Mario was absolutely the best! I needed emergency repair and he came to my home on Saturday at 8am. He was professional and efficient-great service. You should be very proud of such a fine representative of your company.
Danville Resident
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Your tech that came to my home did a super job for me. He was very nice and respectful. The only thing I wasn't really happy with was the price. But thats my problem not your. Would love to see a senior discount. You did everything your web site said you would. Thanks C Jenckes
Carol Jenckes
Service Provided:
Garage Door Repair
Review:

I am not happy with this service. Appointment was scheduled for the hours of 10-2. Paulinho showed up at 1:15 without calling first and just honked his horn He looked at the door and said “what did you do? He said it would be easy to fix and would cost $475 to get it to work or $1100 to do it right. He could not explain what he would to do to fix it. I need it to work so told him to fix it for the $475 price which by then was now $425. He fixed it in 20 minutes. $425 is a ridiculously high price for 20 minutes of work. I will not use this company again
Unsatisfied Customer
Service Provided:
Garage Door Repair
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