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Read what people are saying
about Precision Garage Door

Precision Garage Door of East Bay
has received 1783 reviews, averaging 4.86 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service! Mario and Antonio called beforehand to let me know they were coming, showed at the promised time, quickly analyzed the problem with my garage door opener, answered all my questions and presented me with the options, then promptly did the work well. Extremely satisfied customer!
Ken Cheitlin
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Brandon Taylor: Fast paced, efficient. Friendly
Wayne Simpson
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tarvis was excellent. He explained all the options clearly and performed the work under the estimated time. He was very neat and prompt and did an excellent job.
Frank H.
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service I experienced from Precision Overhead Garage Door was as good as service can be. I called for an estimate and got the estimate in same day and in same day a major modification and door system rebuild. Paul the Service person delivered customer service as a high level expert by estimating and installation performance. I am a Facility manager and highly knowledgeable on vendor and service delivery. Precision Overhead Door perhaps is grouped Best In Class. This will be my garage door service vendor.
David Knight
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our new door is amazing, it’s so quiet and beautiful. The new opener changed the entire way we can use the space near the door. The installer was very good and did really nice work. We are very pleased with the whole experience.
Carl Blake
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision Doors is a very professional company in all respects. Beginning with Al our Rep. to Tina in the office to Moises who was our installer. The door was installed in about 2 hours. It looks and works perfectly. Thanks to all!
Jim Willits
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This morning we had our old garage door opener assessed and ultimately replaced. Travis and his apprentice did a thorough job with evaluation of garage door as well as opener. As it turned out we needed new springs and rollers, as well as new cable. Additionally we opted to change out the existing opener to a new cable driven, video enabled, wifi model. Travis gave us various options to consider as well as pros and cons to each. The old system was removed, new springs and hardware installed, and the new opener programed. Total time was about 3 hours, as was initially communicated. This is the second time that I have used Precision Garage Door and we are completely satisfied with their timely response, on-time appointment and great attitude.
Jerry Abercrombie
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sheridan Abad was superb. Very accomplished and very responsible. Did the major work very quickly and competently. Couldn't ask for better service.
Beth Burnside
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis was exceptional repairman, came early and finished early. He’s very professional and courteous. Highly recommended him for any garage door challenge.
Napoleon Brandford
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sheridan installed my new spring and motor. He explained what the issue was, walked me through what was needed. A true professional at what he does. The cost is up there but what isn’t these days. My garage door works flawlessly and has a built in camera that I didn’t even know till Sheridan pointed it out. Thank you Sheridan, you definitely make Precision stand out from the rest.
Carlos S.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sheridan was wonderful in explaining what was wrong with my door and what was needed to fix it and approx how long it would take. He also called to say he could be at my house in 20 minutes … very imoressed
Joan Hardwick
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The people are extremely responsive and competent. Excellent organization.
Charles Long
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

To have your call answered by a person is always a good start in today's world. To have someone come out same day on a weekend (no extra charge for weekend) is even better. Sheridan came out and explained the issue. Not the opener as suspect but the drive mechanism. The door had simply fallen, crashing down. Scared the heck out of my 94 year-old mom. But Sherdan inspected the door itself and said it was okay, no need to replace. It wasn't cheap but knowing this company has a solid reputation, is Diamond Certified, Angie Approved, made it easy for me to just go with them and not waste a lot of time getting other estimates. Sheridan was great with my mom and had her garage door back in business in a couple hours. He applied all possible discounts, including Senior Discount. I will use Precision again when needed.
Kelly
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent experience! The technician installing the door and opener was friendly, courteous, and on time (that's important)! Very good work, programmed all of the remotes and reviewed how the door operates. And the product is very impressive too. Highly recommend these guys!
Jeff
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I wasn't satisfied with the service, because the service person said he cannot look into the opener as it does not have battery backup. I insisted him to at least open and see and let me know what the issue was let alone fixing it. If I was asking to install a new opener and it didn't have battery backup that makes sense to not work on it, but to repair the existing one I was told it couldn't be done. Mine was detached garage, so it could have been given consideration without the battery backup model. The service visit was of no use and I paid $70 compared to the $49.95 advertised in the newspaper. When I called back to set an appointment to install a new opener that I purchased, I was told that 3rd party openers will not be installed and only the openers sold by precision garage door service will be installed. I didn't have a good experience. I selected your service based on a neighbor referral. They bought an opener and got it installed but for me that type of service was refused. Please provide the service worth the service charge.
Vimaladevi Rajakanthan
A Response from: Freddy Cespedes

Hi Mr. Rajakanthan, I'm sorry to hear about your customer experience. We like to have happy customers. If you would like to chat and see if we can improve on your initial customer experience please give me a call @ 510-785-9195. Ask for Freddy. While we do have certain policies regarding existing motors, our main priority is to have happy customers. So I'd love to be able to help and clarify a bit. Thank you, Freddy Cespedes General Manager Precision Garage Door

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Professionalism. Your estimator was thorough and accurate, and your installer was fast and efficient. The new door looks attractive and is works well.
Nick Williams
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Outstanding... customer service, product quality, and quality of work completed. A special shout out to James W. We were his last call for the day (a Saturday) and as promised, he called to let us know he was on the way... and despite being the end of a long day, he didn't rush, no cut corners and he took the time to answer all of my questions. No question but I will recommend Precision (and James!) to all my friends and neighbors.
Todd Slingsby
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Top notch expert repair! Travis assessed the issues and performed a swift and perfect repair. My garage door now closes properly with no hang ups. Thank you!!!
Joe Carroll
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent company responded quickly to my concerns installer professional!!
Chris Wright
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

easy scheduling, on time, complete inspection, great job. Lorenzo did an awesome job!!
Steve Casey
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sheridan was very helpful and knowledgeable. Looking forward to see him again once we decided on what to do.
Lawrence Lazaro
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very good efficient service!!!Thanks
Chris Cowles
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision door Came out on Saturday afternoon and corrected Door from not opening.Broken spring! Same day service!!!
Daryl Silva
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very happy with excellent service. Bravo Mario!
Barbara Cunningham
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paul did an excellent job installing our new garage door opener and repairing the rollers on our garage door. He did everything quickly and efficiently. He left his work area clean and explained the operation of our new opener. He helped us with programming and explaining the phone app. We are very satisfied customers.
Lori Rochin
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis was running late with the customer before me so he called to let me know the situation and then arrived when he said he would. I needed a lot of work on my garage door, new springs, new cables, a couple of new hinges, etc.. Travis explained everything and although the price was a surprise I had him do the work. Travis did an outstanding job.
Barbara Merchant
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The BEST!!! My tech was a wonderful guy. God Bless Ukraine!
Ronny Marshall
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Lorenzo was our service technician today. He called ahead, was on time, and walked us through the recommended service. He was very polite, professional, and solution AND customer focused. Repairs were made. He had the parts and time blocked out to complete it all. We appreciated his service and highly recommended this company AND Lorenzo! Thank you!
Daniel Dias
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician came by and was rude from the beginning and basically said I need to replace everything except the door and the opener at a cost of 1300 and all I need is the springs replaced. When I called they said fixing each spring would just cost 269 or so but after the person came to fix, the cost was much different. When I asked to speak with a manager, he asked me to call the office and he left. Very poor service.
Sung Chun
A Response from: Freddy Cespedes

Hello Sung, I'm sorry to hear about your customer experience. We like to have a happy customer so I would love to chat with you and see if we can make this right. We always provide 3 quotes, at different price ranges as options, and we leave the option open to check with other companies if you're not 100% comfortable with the cost. We are not the cheapest company out there, or the most expensive, but we do try and be very professional and stand behind out work. Please feel free to give me a call when you have a chance. Thanks! Freddy Cespedes General Manager Precision Garage Door 510-785-9195

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Lorenzo did a great job diagnosing our opener problems, fixing them, doing basic maintenance, and identifying potential problems without inappropriate sales pressure. He even found a way to avoid unnecessary expenses! I am pleased I selected Precision, an East Bay located service, for this job.
Brian Mayall
Service Provided:
Garage Door Opener Repair
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