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about Precision Garage Door

Precision Garage Door of East Bay
has received 8 reviews, averaging 2.00 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I wasn't satisfied with the service, because the service person said he cannot look into the opener as it does not have battery backup. I insisted him to at least open and see and let me know what the issue was let alone fixing it. If I was asking to install a new opener and it didn't have battery backup that makes sense to not work on it, but to repair the existing one I was told it couldn't be done. Mine was detached garage, so it could have been given consideration without the battery backup model. The service visit was of no use and I paid $70 compared to the $49.95 advertised in the newspaper. When I called back to set an appointment to install a new opener that I purchased, I was told that 3rd party openers will not be installed and only the openers sold by precision garage door service will be installed. I didn't have a good experience. I selected your service based on a neighbor referral. They bought an opener and got it installed but for me that type of service was refused. Please provide the service worth the service charge.
Vimaladevi Rajakanthan
A Response from: Freddy Cespedes

Hi Mr. Rajakanthan, I'm sorry to hear about your customer experience. We like to have happy customers. If you would like to chat and see if we can improve on your initial customer experience please give me a call @ 510-785-9195. Ask for Freddy. While we do have certain policies regarding existing motors, our main priority is to have happy customers. So I'd love to be able to help and clarify a bit. Thank you, Freddy Cespedes General Manager Precision Garage Door

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician seemed a little perturbed when he saw what was wrong with our garage door. And immediately stated the cost would be $425.00. It took him approx 10 minutes to fix the issue. When I questioned him about the amount charged and the length of time it took him to complete the job he said I can take off $50. I questioned again if this is what it costs no matter how long it takes, and he stated I’m just an employee I will not ever use this company again and would not recommend anyone to use this company. They maybe able to fix garage doors but at the expense of someone who has no choice but to pay what they say.
Cecilia Nelson
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The work was done well, however based on quick internet search my impression is that the rates they charge are way above the market rates for this kind of work.
Maxim Umansky
Service Provided:
Garage Door Opener Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The Tech was not wearing a mask when he came to my home. I did not receive a check list of what was inspected for my records. i felt the service charge was to high for the service given. i felt the company should have ordered the part needed for me to in stall, so it would be the correct part. That would have been a better service best practice.
Joseph Warzeniak
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was fast and repair tech on sight in an hour and completed work in less than an hour. However, $1,100 for under an hours work and for what I thought was just a broken spring seems a bit steep. Not sure if I really needed all new wheels, cables or whatever else was changed. Kinda feels like I was taken for a ride.
Garrett Pearsall
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Had Precision change my springs. Technician was on time and did a good job but I called another company later and they said they would have done the job for $25 less.
Edward G.
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I think the service was overpriced... $300 for a 30 minute repair is high, bay area or no. No explanation on what was broken and needed repairing or replacing. The tech essentially gave a price list... $300 to repair the opener, $600 to replace it or $1000 to repair/replace worn/broken parts including those on the door. When I told him I could replace the door for $1100 he said that would cost $2000. Take your pick. So, my choice was either throw away $50 or pay at least another $250 for the repair. I needed the door working so chose the repair. BTW Paulino, make sure everything works after the job is done. Nothing worse coming home to find out the opener light bulb doesn't work. That cost you a star.
Rick Wilkerson
A Response from: Pat Prendergast

Rick, We apologize for your having a bad experience. Have spoken to Paulino and you and hope this makes your end result a better one. Thank you for your business.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The tech was courteous; however, the price to make a few adjustments for a job that he said would take 25 mins was way overpriced at $250. I ended up paying $49.99 just for a 5 min inspection.
Arnold Cuevas
A Response from: Pat Prendergast

Arnold, Thank you for your feedback. I hope you found our conversation useful. As I hope you understand there are many costs we incur running a business in California- trucks, inventory, advertising, people answering phones, insurance, workers comp, taxes.... before our technician even gets to do any work. Even so since it sounds like our technician did not do a good enough job explaining what needed to be done and why, I am happy to refund you the $49.95 service fee. I truly hope you found someone to repair your door correctly and in a timely manner. Pat

Service Provided:
Garage Door Opener Repair