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Read what people are saying
about Precision Garage Door in:

San Ramon, CA

Precision Garage Door of East Bay
has received 94 reviews, averaging 4.82 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The repair man, Travis, US Navy veteran, did a fantastic job of the repair to my garage door mechanism. I am pleased with his work.
J J Wagoner
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

A 5 star rating for James and Precision. I must commend James for his professionalism. He called a half hour before my appointment. James spent a lot of time to make sure the job was done right. He explained everything to me as he replaced the bearings and spring. He was very personable and you can tell he loves his work. I would call upon him and Precision again to take care of my garage needs.
Ronald Jow
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called at noon and Pablo C arrived around two. He heard my concerns did an assessment and made recommendations. Pablo was knowledgeable, professional and friendly. He addressed my concerns. I would use this company again and also recommend them.
Lori Rodekohr
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Though I am satisfied with the work, the charges were outrageous. I trusted Percision to fairly charge for the parts but after getting the work done and doing the research, the charges were 10x more for some parts replaced. As an example, you can buy garage door rollers from Amazon or Home Depot for ~$30 for a pack of 10 and Precision charges were $311. I now wish, I should have not requested to change the rollers and done it myself which would have saved a lot of dollars.
Shan Choudhury
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician came by and was rude from the beginning and basically said I need to replace everything except the door and the opener at a cost of 1300 and all I need is the springs replaced. When I called they said fixing each spring would just cost 269 or so but after the person came to fix, the cost was much different. When I asked to speak with a manager, he asked me to call the office and he left. Very poor service.
Sung Chun
A Response from: Freddy Cespedes

Hello Sung, I'm sorry to hear about your customer experience. We like to have a happy customer so I would love to chat with you and see if we can make this right. We always provide 3 quotes, at different price ranges as options, and we leave the option open to check with other companies if you're not 100% comfortable with the cost. We are not the cheapest company out there, or the most expensive, but we do try and be very professional and stand behind out work. Please feel free to give me a call when you have a chance. Thanks! Freddy Cespedes General Manager Precision Garage Door 510-785-9195

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We were a repeat customer.
Dan Zeising
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis was wondering and I was very happy that both doors could be done today, same day as calling.
Kathy Butler
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had a broken spring on my garage door. James showed up on time and was very professional. He inspected everything and gave me a few options to choose and completed the job very well. I was very happy with everything.
Ravi J
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your technician Sheridan was very instrumental and skillful in my delicate situation with my 2 years old opener, originally installed by Neighborhood Garage door service, which stoped service in CA state. His analyses were precise and right to the point, beter than blah, blah advises from system manufacturer Guardian from Texas. My problem was actually on my springs.
Paul Burda
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tech was on time and explained what needed to be replaced. He was friendly and worked efficiently. The bill was a lot more than anticipated so he took time go over it item by item. Home Depot, Lowes, Ace Hardware, OSH, all give veterans 10% discount. While pleased with service next time will check around for lower pricing.
Charles Goris
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I saw your ad in the newspaper, the East By Times and read reviews of your company. We had been having issues with a garage door purchased in 2008. It would open partially, stick then close. Unknown to me was that there were a slew of broken parts, notably the two springs on the 2 car door and deteriorated pulley wheels on both the single car and double car doors which no longer rolled but dragged, thus creating friction and increasing the load on the respective motors. Push came to shove when my wife backed into the double door when it stuck and rolled back down causing a pretty big dent in the door but miraculously not damaging her car. So I called and was able to secure an appointment the next day January 7th. Tim was our technician and did an excellent job. He showed me the parts that had to be replaced, explained why, and demonstrated the difference between my original stock roller wheels and the ones he replaced them with. He also reset the lift distance of both our doors so that it would not hit the stop bolt. He also noticed that one of the light sockets wasn't working and explained the likely cause and fixed that too. But the best part was he was able to nearly restore the outward appearance of the door so that it did not look like it had been pushed outward by my wife's car. Though it wasn't perfect, the only way to notice the slight misalignment of the panels would have been to go up to the door and look down at the panels to see it. When closed, it's impossible to see any misalignment and it clearly cannot be seen while driving up to and then opening the door. Yes it was "expensive" but not in comparison to having to replace the entire door. Essentially we now have a new door with upgraded components for a fraction of the cost of replacing the entire door, motor, etc. I am very pleased.
Norbert Chu
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Hi, Great job, ( Little Pricey ) I was happy with the effort of the Tech. Also replaced the weather stripping and track
Steve & Mylyn Rapposelli
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent and thorough. I called originally for a broken spring and Sheridan found a few more things that I hadn't noticed and would eventually impact the door operation. Sheridan did a great job of explaining why all of these items should be replaced and the impact of not replacing them. Yes, it cost a bit more than I had initially expected but fixing all the issues now will mean I will have a worry free door for many years to come.
Bob Gorman
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our technician was Sheridan. He was a class act from minute one. Answered all my questions. Made excellent and thoughtful recommendations. Was meticulous in the performance of his work. He treated our home as if it were his own and performed his work as if he owned the company. Can't offer higher praise for a job well done and a new relationship with Precision Door built. Thank you Sheridan!
Howard Himmelman
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great work...fast and efficient. Jerry explained all that needed to be performed in detail, and his work was exemplary. Same day service and it’s like a new door. Rates are extremely reasonable.
Jim Clark
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great job, like most, my garage spring broke and I needed it repaired asap, they came out withing 2 hrs of my call on a Saturday, replaced the springs and bearings and all is good. Thank you.
Steve Sigl
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

As luck would have it, my garage door broke a spring on a Saturday. I was going out of town for a week the following day and needed it fixed that day. Of the local companies I called, none could help me same day and some did not answer the phone. I have seen Precision's add several times. I called them and explained the situation. They worked me into the schedule that same day! Their service was very professional and courteous. I'm really happy I had them come out! I will use Precision again should the need arise, and will definitely recommend them to friends and family.
Lou & stephanie Demeter
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

good job
Paul Tong
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Called to let me know the tech will arrive within 30 to 40 minutes. Gabriel was friendly, courteous and knew what was causing the problem within 10 minutes. He worked fast and when he was done, he explained everything throughly.
Elaine Ahn
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jerry was our repairman and he was terrific! Very professional as well as personable. I would highly recommend your company and especially Jerry.
Pat Eyler
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was sold a new garage door motor for a total of $2,146.00. All I needed was a new chain. The motor has always worked. An estimate for a new motor was emailed to me before the technician arrived - I assumed that was a maximum figure - not one that would apply after the technician viewed the minor problem in my case. The technician told me the old motor was not adequate. I don't believe that was true. He was dismantling the system as he spoke - it seemed too late to change this process. He had called the company and asked the price - then he had shown me his computer with the price. What I saw was $197 and some odd cents. I told him that when he came in with the bill. He said I couldn't expect to get a new motor for such a low price. Were there less expensive options? The technician was apparently trained to avoid any discussion of this issue.
Mary Widenor
Service Provided:
Garage Door Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service I received was excellent the technician was very knowledgeable.
John Didyk
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We have used Precision for a number of years and have had good service.
Chuck Michniak
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Professional and courteous and did the work efficiently
Sam and kelly Patel
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very good service. James W. was the service tech that came out. He was professional, explained what I needed and worked in a professional manor. I will use them again, if needed and will have no problem referring them to my clients. Being in Real Estate, it is important to know reliable, honest vendors. L. Almini, San Ramon
Linda Almini
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great! 5
Young Song
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The time slot I was given was 9 - 1. Mario called me around noon to say he was running late and he would arrive in about an hour and a half. When I told him I couldn't be there at that time, he accommodated me and returned soon after I returned home. He called me about 20 minutes before he arrived to let me know he was coming. He sorted out the problem quickly and also noted one of the wires connecting the sensor was bad. He repaired the wiring and "tuned" the opener. He was quick, neat and very apologetic that he was late. I was very happy with the service.
Justine Pawlak
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Upon further research, I am convinced that I was overcharged for the work done for my garage door repair. Yes, I did agree to the repair prior to work being done. However, research leads me to believe that the work should have cost $400 - $450 based on estimates received after I became concerned about the total charge. Parts (FMV) est. $40 - $60 (2 coils), $45 - $60 (3 bearings) and $20 (1 hinge). Estimate $140 parts leaving $441.06 that I paid for labor of one hour, travel and overhead. NOTE that James did a great job, he was polite, considerate and very professional.
Howard Goldsmith
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

*****
Linda Ahmad
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Haziel who came to our property and fix a broken spring was awesome... He was efficient and communicated on what he was doing. Haziel was a STAR!!!
Dan Pearson
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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