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Brandon Taylor: Fast paced, efficient. Friendly

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This morning we had our old garage door opener assessed and ultimately replaced. Travis and his apprentice did a thorough job with evaluation of garage door as well as opener. As it turned out we needed new springs and rollers, as well as new cable. Additionally we opted to change out the existing opener to a new cable driven, video enabled, wifi model. Travis gave us various options to consider as well as pros and cons to each. The old system was removed, new springs and hardware installed, and the new opener programed. Total time was about 3 hours, as was initially communicated. This is the second time that I have used Precision Garage Door and we are completely satisfied with their timely response, on-time appointment and great attitude.

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Sheridan was wonderful in explaining what was wrong with my door and what was needed to fix it and approx how long it would take. He also called to say he could be at my house in 20 minutes … very imoressed

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To have your call answered by a person is always a good start in today's world. To have someone come out same day on a weekend (no extra charge for weekend) is even better. Sheridan came out and explained the issue. Not the opener as suspect but the drive mechanism. The door had simply fallen, crashing down. Scared the heck out of my 94 year-old mom. But Sherdan inspected the door itself and said it was okay, no need to replace. It wasn't cheap but knowing this company has a solid reputation, is Diamond Certified, Angie Approved, made it easy for me to just go with them and not waste a lot of time getting other estimates. Sheridan was great with my mom and had her garage door back in business in a couple hours. He applied all possible discounts, including Senior Discount. I will use Precision again when needed.

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Outstanding... customer service, product quality, and quality of work completed. A special shout out to James W. We were his last call for the day (a Saturday) and as promised, he called to let us know he was on the way... and despite being the end of a long day, he didn't rush, no cut corners and he took the time to answer all of my questions. No question but I will recommend Precision (and James!) to all my friends and neighbors.

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Very good efficient service!!!Thanks

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The BEST!!! My tech was a wonderful guy. God Bless Ukraine!

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The technician came by and was rude from the beginning and basically said I need to replace everything except the door and the opener at a cost of 1300 and all I need is the springs replaced. When I called they said fixing each spring would just cost 269 or so but after the person came to fix, the cost was much different. When I asked to speak with a manager, he asked me to call the office and he left. Very poor service.

Hello Sung, I'm sorry to hear about your customer experience. We like to have a happy customer so I would love to chat with you and see if we can make this right. We always provide 3 quotes, at different price ranges as options, and we leave the option open to check with other companies if you're not 100% comfortable with the cost. We are not the cheapest company out there, or the most expensive, but we do try and be very professional and stand behind out work. Please feel free to give me a call when you have a chance. Thanks! Freddy Cespedes General Manager Precision Garage Door 510-785-9195

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I have used this company over and over and they are wonderful. Fast, polite, do not overcharge, clean. I HIGHLY recommend them. Especially Sheridan who came out the last two times. Great guy!

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Pretty stressful start to the wknd when our garage door’s overhead torsion spring cracked. Called Precision and was lucky to get in their books for same-day service. I was slated from 4-8p window but got even luckier when Travis Behn showed up at 2pm. He came over and was very courteous and built trust right away. He qualified us and assessed everything 100% before making the right recommendation. He did not pressure us but instead guided us into what was the best solution. Pricing was very fair and Travis worked expeditiously to get the job (torsion springs, shaft, rollers/wires) done in about 2.5-3 hours. Garage has never operated this well and he even made recommendations for future longevity. Highly recommend Precision and Travis!

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Tech was awesome, helpful and professional. Rare combination, thank you.

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Highly Recommend Precision Door Service - they came the same day we called and worked late until our door was repaired! The technician Joel Flores was very knowledgeable, friendly and efficient. Thank You!

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Technician is on time which is great! I told the guy that all I want is to make a minimal repair like adjusting/aligning the dented right vertical rail which cause the rollers on the left to disangaged so that it will function how it used to be. I was really dissapointed when the guy give me the estimates and option, telling me so many parts need to be replace which will cost me $1,500-$1,800. I decided to decline their estimates in spite me of paying $49.95 for their visit because I knew this company also makes profit out of the parts, hoping they knew how to listen what their customer wants and be truthful enough. In the end I contacted another company with FREE estimate, this guy is so awesome he told me there is no parts need to be replaced. I told him you might need to replace the dented right vertical rail, he said no, what this awesome guy did is just make it straight again. He made my garage door aligned center, adjustments for the gaps and checked all moving parts works properly....now my garage door works flawless and even gave me a 2 years Off Track Warranty. The repars only cost me $300.00! Just being honest in my comments and ratings.

Hi Mr. Cantillep, Thank you for taking the time to chat with me. I'm happy to know that after our conversation you felt as if you experience improved. In the end, we like to have happy customer so we are glad that your door is fixed whether serviced by us or not. We hope you will consider us in the further. Feel free to ask for me directly. Thank you! Freddy Cespedes General Manager Precision Garage Door

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Excellent service, I got same day service and the technician was friendly and professional. We had a working garage door again in about 1 hour!

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My garage door needed immediate attention so I decided to call local companies for a some advice and quote. The first two companies QUICKLY looked and recommended that I replace my motor for several hundreds of dollars. The Precision technician came to my home and did a thorough inspection. He took his time looked at every component of the garage and gave me his honest opinion. I can appreciate his attention to detail. At the end, PAUL BRINKMAN gave me multiple quotes and gave me tools to make a sound decision. PAUL replaced some springs and he made some adjustments. My garage door was fixed and did not need a motor after all. If and when I do need to replace that motor I know who to call first! Thank you PRECISION for sending an experienced technician. THANKS PAUL!

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It is a highway robbery!

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My garage door spring was broken this morning and the cars were trapped. A guick search led me to Precision. They answered the phone and promised the door could be fixed that day. I've had many experiences where the tech comes out to assess the problem than disappears for a few days to get parts. Not this time! I was delighted when Travis showed up the afternoon fully prepared to fix the problem. He gave me good advice on what needed to be done for a long term repair and communicated what he was doing as the job progressed. So before dinner the cars were liberated thanks to Travis and Precision. Job well done.

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Promptly arriving on New Year's Eve to repair my garage door was a young man, Andrew B., who was business-like, yet personable and had within an hour had my door repaired. He's a keeper. Kudos, too, to the phone receptionist who calmed me down and assured me the matter would be taken care. *****

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We were a repeat customer.

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Andre came out on time with a proceeding confirmation call and was neat and organized performing a minor adjustment and bolt tightening and lubrication. The price as quoted for a visit and minor repair and was half of what I was quoted by the original door installation company who I had called first. Five Star.

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James W arrived exactly on time. He explained what he was doing and even showed me the parts he replaced so I could see the difference in the quality of what I had vs. the quality of Precision's parts. Very pleased with Precision!

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Kept on telling me the springs were to weak all I wanted was the maintenance of the doors they are 7 years old and nothing is wrong with the springs I told him, finally he told me that it would cost 2 hundred bucks for each door to be serviced, They could have told me that on the phone when I ask the person on the phone how much does it cost for maintance we have to come out bull crap, the technician new what it cost after I told him the springs have been good for the last 7 years. They get 40 bucks just for showing up service call. Make them give you a rough estimate over the phone, not a good showing of service from the tech. They got me.

Hi Mr. McGee, I'm sorry to hear about your experience. We always strive for TOP customer service and it sounds like we miss the mark on a few things here. I tried calling you back on 11/29 to chat a bit about your experience and also see if there was anything I could do to improve on that. Possibly help you out with the service fee? In any case, hope we get to chat. If we don't have a wonderful holiday. Thanks! Freddy Cespedes General Manager Precision Garage Door 510-785-9195

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Honestly the person was not that helpful. He DID fix the issue, which was a GCFI switch on an electrical outlet. But BEFORE even looking at the power issue I described, he told me that I needed a new spring. NO WAY is that correct. It is 5 years old! He also said that he was "pretty sure" the spring was the wrong size. NO WAY! He also had a chincie step latter and needed to borrow my latter to reach the plug on the 11 foot garage ceiling. Bottom-line, I felt like he was not helpful, and while he acted knowledgeable, he lacked credibility with me. He was prompt and polite.

Hi Mr. Buckley, I'm sorry to hear about your experience. We always strive for TOP customer service and it sounds like we miss the mark on a few things here. I tried calling you back on 11/16 to chat a bit about your experience and also see if there was anything I could do to improve on that. Possibly help you out with the service fee? In any case, hope we get to chat. If we don't have a wonderful holiday. Thanks! Freddy Cespedes General Manager Precision Garage Door 510-785-9195

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We had James come out and fix our garage door. He was so professional, helpful and extremely efficient. We are grateful for the service he provided and how truly nice he was. Terry Lemaich

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James walker came here to fix our garage door this morning and he was very helpful, explained to us what needs to be done and did an excellent job!!! He rates tops in our vook and if we ever have anything else on our garage door, we will call on your comoany again and ask for James!!!

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Everything was on time and as represented. Further, the guys doing the work were top notch. My compliments to them on a job well done and their superb demeanor.

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We are very confident in Precision Door Service and know that their services are reliable and quick, even on weekends. The service fee is rather steep for shopping around and Precision's work has been on the higher end price-wise but we are pleased with their work.

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Many thanks to our technician, Jonathan, for a job well done! Our old torsion springs were very worn, corroded, and out of adjustment. The new springs look great, are perfectly adjusted, and now the door opens and closes exactly how it should. It’s great to have our garage door functioning properly again! The same-day service, Jonathan’s professionalism, and reasonable cost were also nice bonuses to the job. Thank you!

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I chose your company because you have a 7/24 service and I could speak to a live person. That's important to me. My emergency garage door opener was not working and the lock had to be replaced. Your employee, Travis, came and did a very good job. He was courteous, professional and pleasant. The lock was replaced and the work was done well and in good time. He explained to me how to work it and I am pleased.

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Fast, efficient and timely service. Tech was very knowledgeable and kind. Great company.