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Read what people are saying
about Precision Garage Door in:

Walnut Creek/680 Corridor Area, CA

Precision Garage Door of East Bay
has received 510 reviews, averaging 4.87 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My garage door spring was broken this morning and the cars were trapped. A guick search led me to Precision. They answered the phone and promised the door could be fixed that day. I've had many experiences where the tech comes out to assess the problem than disappears for a few days to get parts. Not this time! I was delighted when Travis showed up the afternoon fully prepared to fix the problem. He gave me good advice on what needed to be done for a long term repair and communicated what he was doing as the job progressed. So before dinner the cars were liberated thanks to Travis and Precision. Job well done.
Jim Simpson
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Promptly arriving on New Year's Eve to repair my garage door was a young man, Andrew B., who was business-like, yet personable and had within an hour had my door repaired. He's a keeper. Kudos, too, to the phone receptionist who calmed me down and assured me the matter would be taken care. *****
Joan Trezek
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We were a repeat customer.
Dan Zeising
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Andre came out on time with a proceeding confirmation call and was neat and organized performing a minor adjustment and bolt tightening and lubrication. The price as quoted for a visit and minor repair and was half of what I was quoted by the original door installation company who I had called first. Five Star.
Alamo Home Owner
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

James W arrived exactly on time. He explained what he was doing and even showed me the parts he replaced so I could see the difference in the quality of what I had vs. the quality of Precision's parts. Very pleased with Precision!
Debbie Hannon-Lynch
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Kept on telling me the springs were to weak all I wanted was the maintenance of the doors they are 7 years old and nothing is wrong with the springs I told him, finally he told me that it would cost 2 hundred bucks for each door to be serviced, They could have told me that on the phone when I ask the person on the phone how much does it cost for maintance we have to come out bull crap, the technician new what it cost after I told him the springs have been good for the last 7 years. They get 40 bucks just for showing up service call. Make them give you a rough estimate over the phone, not a good showing of service from the tech. They got me.
Willie Mcgee
A Response from: Freddy Cespedes

Hi Mr. McGee, I'm sorry to hear about your experience. We always strive for TOP customer service and it sounds like we miss the mark on a few things here. I tried calling you back on 11/29 to chat a bit about your experience and also see if there was anything I could do to improve on that. Possibly help you out with the service fee? In any case, hope we get to chat. If we don't have a wonderful holiday. Thanks! Freddy Cespedes General Manager Precision Garage Door 510-785-9195

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Honestly the person was not that helpful. He DID fix the issue, which was a GCFI switch on an electrical outlet. But BEFORE even looking at the power issue I described, he told me that I needed a new spring. NO WAY is that correct. It is 5 years old! He also said that he was "pretty sure" the spring was the wrong size. NO WAY! He also had a chincie step latter and needed to borrow my latter to reach the plug on the 11 foot garage ceiling. Bottom-line, I felt like he was not helpful, and while he acted knowledgeable, he lacked credibility with me. He was prompt and polite.
Jim Buckely
A Response from: Freddy Cespedes

Hi Mr. Buckley, I'm sorry to hear about your experience. We always strive for TOP customer service and it sounds like we miss the mark on a few things here. I tried calling you back on 11/16 to chat a bit about your experience and also see if there was anything I could do to improve on that. Possibly help you out with the service fee? In any case, hope we get to chat. If we don't have a wonderful holiday. Thanks! Freddy Cespedes General Manager Precision Garage Door 510-785-9195

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We had James come out and fix our garage door. He was so professional, helpful and extremely efficient. We are grateful for the service he provided and how truly nice he was. Terry Lemaich
Rick Lemaich
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

James walker came here to fix our garage door this morning and he was very helpful, explained to us what needs to be done and did an excellent job!!! He rates tops in our vook and if we ever have anything else on our garage door, we will call on your comoany again and ask for James!!!
Paul & rhoda Yee
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Everything was on time and as represented. Further, the guys doing the work were top notch. My compliments to them on a job well done and their superb demeanor.
Obie Anderson
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We are very confident in Precision Door Service and know that their services are reliable and quick, even on weekends. The service fee is rather steep for shopping around and Precision's work has been on the higher end price-wise but we are pleased with their work.
Robert Greenlee
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Many thanks to our technician, Jonathan, for a job well done! Our old torsion springs were very worn, corroded, and out of adjustment. The new springs look great, are perfectly adjusted, and now the door opens and closes exactly how it should. It’s great to have our garage door functioning properly again! The same-day service, Jonathan’s professionalism, and reasonable cost were also nice bonuses to the job. Thank you!
Andrew
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I chose your company because you have a 7/24 service and I could speak to a live person. That's important to me. My emergency garage door opener was not working and the lock had to be replaced. Your employee, Travis, came and did a very good job. He was courteous, professional and pleasant. The lock was replaced and the work was done well and in good time. He explained to me how to work it and I am pleased.
V. Remedios
Service Provided:
Garage Door Opener Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fast, efficient and timely service. Tech was very knowledgeable and kind. Great company.
Kes Duda
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

James W. came out as scheduled after a courtesy call saying on his way. He immediately diagnosed the problem with our garage door - broken spring and sheared bracket, gave us an estimate and immediately began work which he completed in about an hour. He was very friendly and professional. Door seems to be working very smoothly now. We will definitely us Precision again if we have any other issues. Just an FYI, we had another company come out and look at our door the previous day. They said it couldn't be repaired and we would need a new door. So glad we decided to get a second opinion with Precision.
Donald Erickson
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Replaced broken torsion spring the same day. Also made time to replace worn out rollers and cable. And installed new battery operated wifi enabled garage door opener! Now the door opens without any noise. My neighbors will likely be very happy too!
S Wong
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis was wondering and I was very happy that both doors could be done today, same day as calling.
Kathy Butler
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis was superb. He arrived on time, diagnosed the problem immediately, explained it in detail, and fixed it to our full satisfaction in a very short time period.
Rex Beach
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had a broken spring on my garage door. James showed up on time and was very professional. He inspected everything and gave me a few options to choose and completed the job very well. I was very happy with everything.
Ravi J
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I simply needed a garage door spring replaced. Was told by the dispatcher that it would be ~$240 to replace. "Paul" came out and tried to upsell my wife on $900 worth of service. When I asked him to simply perform the service I asked for, he refused. He charged me ~$50 for the visit and left without doing anything. It is highly unlikely that I will ever call you for service again!
Kevin Blatter
A Response from: Pat Prendergast

Hi Mr. Blatter, Thank you again for taking the time to chat with me and allowing us to improve on your initial customer experience. As discussed, feedback is always valuable and appreciate you passing it along. I was happy to hear that you'd consider us again for future service. Thanks again Mr. Blatter, and please keep an eye for the review link. Regards, Freddy Cespedes General Manager Precision Garage Door

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

7/24 service is true and efficient , from the first call until job done, was a great experience . I Made the call at 8 pm , James and Matt showed up next day 8:30am , James called me 30 minutes before arrival. Very professional and polite, they did the job assessment and gave me a quote for repair on a spot and not even 2 hr later job was completed. Thank you so much James and Matt !! (PDS)
Nino Lukic
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your technician Sheridan was very instrumental and skillful in my delicate situation with my 2 years old opener, originally installed by Neighborhood Garage door service, which stoped service in CA state. His analyses were precise and right to the point, beter than blah, blah advises from system manufacturer Guardian from Texas. My problem was actually on my springs.
Paul Burda
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paul came early. He completely explained what the problem was and my choices for repair depending on how many items I wanted to replace. He was courteous, and cleaned up well. Before he left he explained how the new opener worked. I would recommend Paul and Precision to anyone who needs their garage door repaired.
Carolee Grove
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great company. This is the second time we used them. Very fast, polite, clean. He wore a mask was on time, and the door is quieter than it ever was. I will definitely use them again and give them my highest recommendation.
Ed Leiken
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

very fast response and exemplary service. bottom seal and channel replaced within 24 hours of asking. Garage door also comprehensively serviced. many thanks!
Chris Kenber
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision put in a new garage door at my home three years ago. For the second time, a roller on one side got off the track. James was the representative who came to make the repair. He was prompt, courteous and helpful in explaining what had occurred and what he had done to remedy the problem. Noting that the issue should have been corrected on the first service call more than a year earlier, he did not charge me for the repair. (As field manager, he is empowered to make this decision.) I appreciated his honesty and willingness to make things right without further expense to me. Good service can be difficult to come by; I was happy to phone the office to pass along a commendation as well as to write this review. As a customer, the experience definitely inspires me to refer the company to friends and family.
Hilary Baxter
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis is one of the best. He is knowledgeable, articulate in describing the problems he found and the solutions he recommended. He is very skilled in repairing the problems he found.
John Jiroux
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Frist time using Precision. I have to say they live up to what we have all seen in there commercials. Arrived within the time frame they said they would. Did the full door inspection gave me best case worst case (had a broken spring) came in in the middle. Tech was very friendly explained what the process was and did the work. I will use them anytime I have a garage door issue in the future.
Al Bartizal
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I decided on using Precision Door Service after seeing several TV commercials about their business, and I'm certainly glad I did. James Walker was our technician and he was prompt and did the work much faster than I thought it would take! Our door needed springs, cable and end bearing plates. A tad pricey, but as long as the door works perfectly fine and their work is guaranteed, it's a small price to pay. We had the same door serviced years ago (2014) and literally within 4-5 months it was inoperable again. I wasn't going to call that same company back. We are very pleased with the work done by James!!
Sabrina Titelbaum
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our technician, Paul, was very courteous, knowledgeable and practiced good Covid safety measures. He talked us through what he was doing and the recommended procedures. If we need another garage door fixed in the future, we would like to specifically ask for Paul again! :-)
Grant Donesley
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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