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about Precision Garage Door in:
Oakland/ Berkeley Area, CA
Precision Garage Door of East Bayhas received 294 reviews, averaging 4.87 Stars:
Oakland, CA
Oakland, CA
Precision makes good garage doors, and I would recommend them. However, one of the parts they use, the door handle/lock combo, is cheaply made, and was never particularly easy to use. (Our garage door is manual.) The keys that come with it are also cheaply made, and sure enough, yesterday one broke off inside the lock. Result? It cost $350 to have the garage pried open ( luckily we could do that..) and then the very nice tech replaced the lock. I immediately went to Ace to get new, stronger keys made. But the actual lock, though brand new, is still not easy to use/insert a key. But it works…Precision needs to upgrade this part.
- Len Nathan
Oakland, CA
They replaced my old garage door that was at least 25 years old with a new one and the service and communication was excellent. 6 months later I found the door to be a little bit creaky and loud and when I called them they were out the next day to adjust and lubricate it everywhere so that it's back to perfect. The service is excellent, there's no other way around it
- Josh DeF
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Door Installation Team : Moises Lopez-Reyes
Oakland, CA
My garage door broke at 6:30 in the morning. They were here and everything was fixed by 11 o’clock. It was amazing. He also did maintenance on the door while he was here. Very grateful.
- Starr Swindt
Oakland, CA
One of the best customer service experiences that I have had in a long time! Repaired my garage door and installed a new garage opener with zero hassles.
- Kirk Crenshaw
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Service Technician Team: Carlos Yow
Oakland, CA
Quick, friendly, excellent service. Joel even instructed me on how to maintain the garage door. He did an amazing job and explained everything to me. I was confident using Precision Garage Door based on their BBB rating of A+. Thank you.
- Linda Peltz
Piedmont, CA
Nathaniel Lapidez was an exceptional technician and I could not have been happier with the service. I will use Precision door again!
- Catherine Faust
Berkeley, CA
Our garage door stopped working many months ago. We don't use it for our car, so we didn't prioritize fixing it. We had someone from another company come out to give us a quote, but they didn't seem to diagnose the problem correctly. Our technician took the time to really investigate the issue, looking carefully with a flashlight at all of the connection points in our garage. He capably and clearly explained our options for repair and the associated ballpark ranges for how long certain components were expected to last. This helped us to repair the necessary components of our garage door assembly without added cost. The technician arrived the day we scheduled service (same day!), and was able to complete the repair on the spot since the necessary parts were on the truck. We are extremely pleased with the work!
- Laura Veit
Oakland, CA
The garage door in our newly purchased home failed on a Friday night. We called on Saturday morning and by noon, Travis & his trainee (I’m sorry I forgot his name) arrived to troubleshoot the issue. He is a true professional and experienced technician! In addition to patiently helping me understand how all the mechanical components work & their failure points, he quickly identified some issues in need of replacement for our 25 year old garage door as well as helping me weigh pros/cons of replacing the old (but working) motor with a new one. Within a few hours, Travis installed a new (and quieter) belt driven motor, new springs, new keypad, new cabling, and reinforced a weak & saggy spot in the center of the door. He took the time to walk us through how to use everything and programmed our remotes, car, and keypad. He even took notice of some military memorabilia I had in the garage and gave me a 10% military discount! I couldn’t be more satisfied with the outcome and customer service interaction we had with Travis. Highly recommend Precision!
- Cat Looper
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Service Technician Team: Travis Behn
Kensington, CA
Carlos was excellent. Prompt, efficient and very clear explanations of the repair and update options. The door is now working far better and is quieter than when it was originally installed.
- Carolyn Blanckenburg
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Service Technician Team: Carlos Larios
Alameda, CA
Carlos serviced our garage in Alameda 3/27 and did an excellent job. thank you!
- LINDA CORNETT
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Service Technician Team: Carlos Larios
Oakland, CA
Competent and good service.
- Daniel Boggan
Oakland, CA
We were very satisfied with the work done on our garage today. An appointment was available very quickly and our workman and his helper were on time, respectful and polite, provided good communication about what they were doing, pricing was clear and free of any up-sells, and most importantly did good quality, timely work to fix our garage door. It wasn’t cheap, but seemed to be going-rate for Bay Area. We would use Precision again.
- Grace Telcs
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Service Technician Team: Bachir Gharbi
Alameda, CA
The senior technician Sheridan abad showed up within the time frame of appointment and was very courteous on dealing with the problem we had on the garage door spring. He gave us options for spring replacement and advantages of the better choice. A very professional and knowledgeable technician who knows what he is talking about. The job was done within the promised time or maybe less.
- Ernesto Reyes
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Service Technician Team: Sheridan Abad
Piedmont, CA
The technicians were efficient and did not try to pressure us into purchasing a new garage door at the time of the repair.
- Suzy + Marvin
Oakland, CA
Excellent experience - quick response and completion. I would recommend them to anyone!
- dennis lickteig
Oakland, CA
$99 for a LiftMaster remote. $99 to program it. $11.99 on Amazon. Price Gouger
- Lucia Capron
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Service Technician Team: Sheridan Abad
Oakland, CA
Prompt, responsive, and professional.
- John Hartog
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Service Technician Team: Patrick Leahy
Alameda, CA
Salvador got out to our house on time and explained things in a way that made sense and didn't make me feel like I was being upsold or pushed to buy something right away. Based on that, I would recommend Precision Door to a friend or neighbor.
- Matt T
Oakland, CA
Came home on Friday afternoon to find that our garage door wouldn't open. It turns out that our spring had broken. I went online to Precision Garage Door's website and requested service for the following morning (8-12pm). Sheridan Abad arrived a little before 12pm on Saturday and gave me a breakdown of the issues - replace the spring but all 12 rollers on the door needed replacing as they had all worn out, and that the torsion cables and drums also needed replacing. The estimate was way more than what I was expecting but I knew that I'd rather have a functional garage door and not have to worry about it breaking down again in the near future. Ninety minutes later Sheridan was finished and he gave me additional instructions on how to lube the roller mechanisms so that they'd last longer. I couldn't be happier with the work!
- Derek Koopowitz
Berkeley, CA
I want to compliment Bachir for his excellent work, as well as his wonderful help in teaching me about the new door opener he installed. He was kind, attentive and extremely knowledgeable. You are lucky to have such a good ambassador for your business. I appreciate good service and will recommend your company.
- Edward Blum
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Service Technician Team: Bachir Gharbi
Oakland, CA
Bashir was so helpful and fixed everything!
- Emily Harris
Oakland, CA
Total Ripoff. Service tech came out, clearly knowledgeable. Told me I needed a whole new spring, rod, cable and trolly assembly. - First, the spring isn't broken (it's not "loose" or weakened either) and we confirmed that - The lift cables are not frayed or stretched - The door is original to the house 1996, and so is the opener Genie screw drive too - The trolly engagement piece is stripped. (That's the only problem) it holds the door up, but strips when closing and won't raise because the trolly hookup is stripped. - tech told me that the spring isn't replaceable because my garage door was over 5 years old and made or wood. what a total load of crap How do I know, I have a second garage door right next to it with the same setup. I can't tell the difference in the spring, cable or other assembly. found a trolly replacement part on Amazon for $20. What a scam quote.
- Sean Clinton
Albany, CA
Excellent service and very prompt--I highly recommend Precision Service.
- Deirdre and John Greene
Alameda, CA
Nathaniel was awesome! Saved our garage door opener for now! Fully replaced all working parts on our garage door. Springs and all. It's running much better and perhaps we have a few years left. All moving parts were replaced! We'll, call and ask for him again. Sharon Stehr Alameda
- James & sharon Stehr
Emeryville, CA
Precision Garage Door is the best. They provide timely, top-flight service. The fellow who came out today was helpful, courteous, fixed my problem quickly and answered all my questions. I heartily recommend this company.
- Stephen Degange
Oakland, CA
Start to finish -a seamless and professional experience. My spouse woke me up at 0500 with "EMERGENCY, the garage door!!!" I knew exactly who to call - in fact was singing the jingle as I dialed. Erin answered the call within 30 seconds and was a total pro- took my info, read it back 100% accurately, and had us booked with an appointment in
- David Herrigel
Oakland, CA
Nathaniel was extremely helpful in explaining our options and the pros and cons on each. He was really great to work with and had a new garage door opener installed in no time.
- Kristi Babb
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Piedmont, CA
Carlos was timely and professional. He explained everything clearly and came back to install our panel prompty.
- Claudia Harrison
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Service Technician Team: Carlos Larios
Oakland, CA
We reached out to Precision because our 4 y.o. garage door opener was making a strange clicking sound. We were amazed that they had same day availability! Rodney, the technician arrived within the arrival window and preceded to diagnose the situation. Long story short, there was dangerous wear from an overly tight drive belt, track misalignment, and poorly balanced spring that could have seriously injured someone had the parts failed. Rodney was incredibly methodical, attentive to detail and communicated very clearly what he was seeing, what our options were and how much it would cost. He spent the time to make sure the job was done well and that there would be no need for a callback. Would highly recommend Precision for anyone repairing or replacing a garage door!
- Thomas Rosenberg
(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
We are very happy. A spring broke on one of our doors and caused a catastrophic failure. We couldn't get our car out. We called Precision and the sent James Walker. He came quickly, was very friendly and went over everything. We had several options and ended up fixing the door that failed and and updating the other door which was on the verge of failing. Price was decent. Would hire them again, definitely.
- Diana Walizada