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about Precision Garage Door
Precision Garage Door of East Bayhas received 2306 reviews, averaging 4.84 Stars:
Castro Valley, CA
Product:
Service Technician Team: Patrick Leahy
Piedmont, CA
Carlos was timely and professional. He explained everything clearly and came back to install our panel prompty.
- Claudia Harrison
Product:
Service Technician Team: Carlos Larios
Hayward, CA
I usually never do review reviews but I was so impressed that I felt the need to. Phillip was great from beginning to end. He updated us with his ETA. Arrived at the time he said. Phillip took the time explain everything clearly and answered all our questions. He completed the work quickly and efficiently and gave us tips on maintenance. I would highly recommend Phillip and would hire him again if needed.
- Charisma Manley
Richmond, CA
Excellent service, even if pricey. We were having an intermittent problem that wasn't diagnosed correctly by a different company on repeated visits, so we tried this one after a complete failure left us unable to open the door at all. Very prompt response, courteous service, and our door is now working perfectly.
- Barbara M., Richmond
Newark, CA
We called Precision because we received excellent repair service before. Unfortunately, the service this time was very poor. We were especially disappointed with the technician's behavior. We found him to be disrespectful for several reasons: 1) The tech continued a personal phone call when he came into our garage and did not greet us in a professional manner. 3) During repair, we heard several parts being dropped on garage floor! 4) Greasy finger prints were visible in a couple of places on our white garage door. The tech was there for about 15-20 minutes from start to finish and charged around $1100. The garage door was repaired but his work was sloppy and we were overcharged. We believe the charge was not commensurate with the work that was done.
- PZ
Pleasanton, CA
We are very happy with the job Patrick from Precision Door completed at our home. He was informative and professional. We will be recommending Precision Door to our friends.
- Julia Curtis
Product:
Service Technician Team: Patrick Leahy
Livermore, CA
I chose Precision because my normal provider was backed up for three weeks, and I couldn't wait. Once Jose Brizuela completed replacing my opener and wheels later that same day, I am thankful things worked out as they did. Jose arrived within two hours, quickly diagnosed the problem (old age ... opener, not owner) and had everything on the truck to bring it into this century. Then two hours later, he was gone. Job well done. Thank you Jose and Precision. After this experience, you're my new "normal" provider.
- Dave Biggers
Product:
Richmond, CA
Travis analyzed the problems with our garage door opener track system and rollers and provided 3 options for us to choose from and helpful advice for choosing among the options. We really appreciated his clear explanations. The door now works smoothly.
- John Gerlach
Alamo, CA
Carlos was right on time. He diagnosed and discussed our garage problem and suggested a plan which we agreed to. The work was done promptly and professionally. He was very good at explaining our repairs. Carlos helped us download an app that would digitally operate the door. We are very happy with this work and would recommend Carlos and Precision Garage door to anyone who needs them.
- Mark Yowe
Product:
Service Technician Team: Carlos Larios
Fremont, CA
From the start, the agent who answered my call, LaToya, was very professional and careful to obtain my information and repeat it back to me clearly. The appointment was set for early that afternoon. Technician, Mario arrived on time, assessed the damage, and provided me with proposals for what had to be replaced immediately (broken gear in opener) and what could possibly wait a while longer (torsion springs). As the whole assembly almost 20 years old, I opted for full replacement. While testing the newly installed equipment, he found that one of the roller bearings was bad so he replaced that as well. I have no complaints with this company. Precision Garage Door Service isn't just a name, it's a description!
- Roger Whitson
Castro Valley, CA
Carlos was excellent. I believe he thought he was walking into a quick 30-minute job because he was only there to correct an issue left by a rodent control company. When he arrived he saw the extent of the work needed and immediately let me know what was going to happen to make the door work properly. he didn't have all the parts so he took a quick trip to pick them up. Knowing I needed to get the garage door functioning as soon as possible, he worked until 7:00 pm. The door works great now Excellent Job!
- Max Martin
Martinez, CA
Patrick did an amazing job! He was very thorough in his initial inspection after I told him about the problems I had with the door. He completed the work quickly and my garage door is working once again. Once he was done, he went over the issues that were present before and also gave me tips on regular maintenance to keep the door working well.
- Donn Matsuzaki
Pleasant Hill, CA
Precision garage door came out the very next day. Travis was friendly, knowledgeable, and efficient. He diagnosed our needs immediately, and helped us to decide what needed to be replaced. The work was done within an hour or so. I highly recommend Precision garage door company for any and all repairs, replacements or whatever you may need.
- Heidi Riddle
Danville, CA
Travis was professional, courteous and helpful. He did a great job fixing the garage door and helped me with programming. It’s so quiet. Thank you!
- Teresa Sposito
Fremont, CA
Nate Lapidez did an excellent job. Was honest, professional, pleasant to talk to and he made sure the job was done right.
- Carol I
Walnut Creek, CA
Called Contra Costa Door (original installer) to fix broken spring on 25 year old garage door. To my surprise I was connected to Precision Garage Door. The person I talked to set up a convenient time for me to have a technician repair my door. Approximately 20 minutes before my appointment, Carlos called me and told me that he was on his way. When he arrived (on time!) he scoped out the problems and explained to me the what repairs were needed and different options for repair/service and a separate cost estimate for each option. I chose the service that I wanted and within an hour or so, the job was completed and done right! Thanks to Carlos for his skills and his professionalism. Carlos was very courteous and represents Precision well. Good work ain't cheap, but cheap work ain't always good. Carlos did good work!
- J Jackson
Fremont, CA
Appreciate the detailing provided to me for my garage door repair.
- JM
Pleasanton, CA
Hi Everyone, yesterday afternoon my garage door opener motor stated smoking! Lucky i was there to unplug it ! I called Precision garage door and they gave me options when they could come out the next day! i chose a time and Rodney called and showed up right on schedule ! may i ad with a fantastic smile and attitude! he gave me several replacement options and and i chose the one that best fit my budget! After install he went above and beyond making my door better than it ever was! five star review and a great big thanks to Mr. Rodney Farmer and Precision garage door!
- Lenard Caffey
Product:
Service Technician Team: Rodney Farmer
Oakley, CA
Travis did an outstanding job. He quickly diagnosed the issue, and had the parts on his truck for the repair. In no time flat he was able to take the old motor out, and install the new one. 10/10 I would have him over to assist again. Thank you Travis!!!
- Damon Carter
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Service Technician Team: Travis Behn
Hayward, CA
Rodney was very precise, courteous and focused. He was very professional. The issue was fixed and with precision. Thank you Rodney
- The social and academic mom
Oakley, CA
My technician, Carlos was amazing. Got straight to work, provided, straightforward explanations and completed the job in a timely fashion. Highly recommended
- Jason Patterson
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Service Technician Team: Carlos Larios
Walnut Creek, CA
It feels like this company is practicing the price grabbing or bait/switch. When I called, the office person only informed the service charge of 69.95. When the technician came, there was a minimal labor cost of 89.95 in addition to the service charge. I called the office and only got pushed back saying the office does not know the labor cost and it will ONLY be determined by the technician. Surprising, surprising....
- Ronald Wolberg
San Ramon, CA
Precision technician immediately knew the solution to a problem another door company billed me for an hours work without resolving the issue. Definitely will not use anyone other than Precision going forward.
- Robert May
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Service Technician Team: Travis Behn
Clayton, CA
Your technician was knowledgeable, competent, careful, and friendly. It was a pleasure to work with him.
- Louise Wall
Walnut Creek, CA
Patrick was fantastic! Everything went smooth, it works perfect and I could not be happier.
- Charlene Lenk
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Service Technician Team: Patrick Leahy
Livermore, CA
Great Company, Great Service - Technician Rodney was fantastic !!! - I would reccomend this company highly
- Bruce Bentley
Antioch, CA
The lady setting up the appointment was very professional. They were able to come out within 3 to 4 hours of my calling. Carlos was our technician. He was professional, courteous and went above and beyond what was expected of him. As far as I'm concerned, I'd like him to be the one to help us everytime. I almost stopped using Precision and am glad I didn't change. I have been using your company for decades. Seems like the pricing is really high, but so was the quality service.
- Elaine Antonich
Lafayette, CA
I'm a returning customer and once again received excellent quality service. Sheridan, the tech, was polite, efficient, and knowledgeable, educating me a bit on how the door works. I will continue to be a regular customer--not that I need service that often.
- Karen Thomas
Oakland, CA
We reached out to Precision because our 4 y.o. garage door opener was making a strange clicking sound. We were amazed that they had same day availability! Rodney, the technician arrived within the arrival window and preceded to diagnose the situation. Long story short, there was dangerous wear from an overly tight drive belt, track misalignment, and poorly balanced spring that could have seriously injured someone had the parts failed. Rodney was incredibly methodical, attentive to detail and communicated very clearly what he was seeing, what our options were and how much it would cost. He spent the time to make sure the job was done well and that there would be no need for a callback. Would highly recommend Precision for anyone repairing or replacing a garage door!
- Thomas Rosenberg
Livermore, CA
very helpfull and courtious.
- Marion Jones
Product:
Service Technician Team: Patrick Leahy
(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
The repair man was very knowledgeable and explained why things needed to be replaced. He did the job quickly and the door is quieter than ever.
- Debbie Pfisterer