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Garage Door Repair Reviews in East Bay (Page 5)
Precision Garage Door of East Bayhas received 3248 reviews, averaging 4.86 Stars:
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I want to preface my review by saying Precision's dispatch and service technician were helpful, polite, knowledgeable and efficient. I appreciated the texts and ability to talk to a live person when something wasn't right. The reason for needing service was my garage door spring broke. After making an appointment with Precision, I had two men show up saying they were from Precision but I uncovered later that they actually were not. Somehow, these people intercepted my information and came to my home. When questioned they said they contracted through Precision but couldn't honor Precision's "labor is included in the cost of the parts" and kept telling me they'd call the main office. I did send them away after speaking to the dispatcher at Precision, but it was uncomfortable. I was eventually sent a text that Precision's tech was on his way with a picture of the technician, so that was helpful. For future, maybe their dispatchers could tell customers that Precision employees come in Precision trucks wity Precision uniform ahead of getting the texts. That would have helped my situation. When Paulino arrived he was knowledgeable and friendly. He very quickly told me I basically needed to replace every component related to my door, except the door and the opener. Pulley, cable, bearings, springs, rollers, etc. Now, mind you, I've never had my garage door maintained. I didn't know that was a thing. We use the garage as the main entrance and exit from the house. I'm not an expert on garage doors. I'm trusting vendors to be honest and to be helpful because they have the expertise. I would have appreciated him walking me through why he was recommending the replacement of all of the components so I was educated and had a clearer understanding. The job was $2200+. Yes, I got the top of the line parts. Yes, I got same day service. He did charge me for an extra part (an additional $50) that wasn't part of the price he originally quoted me. It would have been nice had he absorbed the cost of the extra part. Once done, he assured me my door and components will last another 10-15 years. They better!!! Again, the work was solid (although the door does squeak) and Paulino was very competent, friendly and helpful. No qualms with the quality of work. Clearer communication would have made me feel better about dropping that kind of money on a repair I originally thought would be a third the price. Follow-up: Rodney from their main office contacted me about the two people who showed up at my house, saying they were with Precision, but were not. He assured me they are looking into what happened. I appreciated that follow-up as that experience was disconcerting to say the least. He then followed up after reading this review to be sure he understood my concerns and helped educate me. He also changed my warranty to a lifetime warranty on all parts I purchased vs a 3 year warranty. Thanks Rodney!
- Stacy Valenta
Diablo, CA
Moran was amazing. She was so prepared with samples and knew exactly what to show us and she worked with us to get exactly what we needed. The installers were amazing. Very clean and did a wonderful job.
- Sandra Morones
I called with a garage door problem and got an appointment the same day. Patrick arrived at designated time. Patrick listened, took pics of door & frame. He then prepared 3 estimates with different degrees of results. He explained all in great detail. I picked one and he got to work. I could not be more pleased with the work he did. Professional & friendly! I'm glad I called PRECISION GARAGE DOOR!
- Jaxon Hughes
Fremont, CA
First time home owner and first time ever having garage door issues. Wires had unspooled and had a hanging garage door. Reached out to them and they were quick and fast in taking my info and having someone out the same day. Caleb, the technician who arrived, was fantastic. He identified other issues that I had no idea about but it made sense. My garage door when it opened sounded like a transformer, he fixed it super quick, was extremely professional and a great personality. He made the experience great. Thanks everyone
- Robert Sandoval
Danville, CA
Sheridan with Precision Garage Door was courteous and did a great job fixing my garage door issues. There is no complaint about his performance. However the invoice was not transparent and the job was very expensive. The installation labor was bundled with the material items and no one I spoke to with Precision Garage Door could break it down for me so I know what I am paying for what. The standard answer I got was “It is above my pay grade”.
- Ronald Lee
Orinda, CA
Caleb was great! On time, knowledgeable, and got the job done efficiently!
- Barry Williams
Very happy with our new garage door. We had to get a new door installed after our very old door broke. Moran Criveano came out the next day and patiently answered all our questions and took her time to take careful measurements. We were happy with the price, which seemed reasonable. The install went smoothly, and Moran was super responsive throughout the entire process. We had to reach out numerous times for questions about painting (we got a factory white door that we want to paint), expectations on install day, etc. She always texted back within minutes.
- Ilana Morady
Pittsburg, CA
The service I received was excellent. The technician explained everything to me and what was needed to get my garage door to work properly again. Thank goodness it is. I am very satisfied with the service. Precision Garage Door Service company is my go to for future garage door repairs. Thank you
- Elaine Kelly
The end panels of the garage door were sagging in the open position which prevented the garage door from closing. To correct the sagging, support bars were attached to each of the sagging panels. This was cheaper than replacing the entire garage door. I’m 80 years old and getting a new garage door that will last 20 years didn’t make sense cost wise. He had the parts with him to make the correction, so it was done quickly.
- George Lyons
Caleb was amazing. If I still had a company, I'd steal him away from you. He is the kind of employee that gives a company a good name. We love our new opener.
- Regan Forston
Moran did a great job with our garage door installation!
- Andreea M
Caleb was great. Diagnosed the problem and fixed it. Hassle free would definitely recommend.
- Alex Noor
Antioch, CA
Precision Garage Door are life savers as usual. Caleb Winchester did an excellent job fixing multiple issues that I had. The spring broke (due to age and wear and tear), which what started me to call them and book an appointment. Caleb was able to straighten out one of the tracks which was misaligned. Changed some hinges, tightened up the belt on the garage opener, changed the cabling, and lubed all of the parts that needed it. The garage works like new. We always recommend Precision Garage Door to our friends and family. Thanks Caleb.
- Andrew Chan
Jose was awesome! Very knowledgeable and service oriented! I am very satisfied.
- Ken Lowe
Walnut Creek, CA
Excellent and customer friendly service from Bashir
- Anita Cox
I had a great experience with Precision Garage Door and the service technician Caleb Winchester. The day before leaving on vacation our garage door started malfunctioning and would not close. I had to shut and locked it manually. When we returned home I called for service and was able to get an appointment the same day. Caleb arrived early and had our door working again in under an hour. My Wife and I couldn’t be happier with the service we received. Very polite, curtious and professional. They have earned our continued business when needed.
- Dean Hutchinson
My technician was Caleb Winchester. He answered all of my questions, explained all of my options and was very knowledgeable. I highly recommend Precision Door to anyone who is in need of this type of service. Elisa P.
- vpimien
Couldn’t be happier with the service from Precision Garage Door in Salinas. Paul was fantastic—super prompt, great communication, and did excellent work. The whole process was smooth and stress-free. Definitely recommend!
- Coral Cook
Calob was knowledgeable, hardworking, and answered all our questions. We were very satisfied with the work done and would recommend you to anyone looking for assistance with their garage door.
- Mary Ellen Jirak
Danville, CA
Bashir is the man!!!!!! I had backed into my garage door and tweaked one of the panels. He was able to adjust the panel get my door back operating properly. I highly recommend Precision Garage Door. GREAT PEOPLE, GREAT COMPANY!!!
- Marc Rigney
The technician was able to get to the house a little early. He did a thorough inspection to determine the problem and gave several options to remedy the issue. He was able to complete the job in a timely manner and cleaned up everything before leaving. I am very satisfied.
- Nader Issa
San Lorenzo, CA
At first I went with another garage door company, but was not completely satisfied. I called Precision and they sent Bashir to help us. He explained all of the various elements of a garage door system to me, very patiently. He pointed out several things that I never would have figured out on my own. Ultimately, he was able to get the door fixed and in the process, he educated us on what to expect going forward. I learned a lot about the motor, the springs, the tracks, the rail, the belt and the sensors. He was very courteous and very knowledgeable. In addition, he saved us some money.
- Michael Kempel
Service Provided:
Service Technician Team: Bachir Gharbi
Brandon came today to fix my doors that wouldn't lock and the other one wouldn't roll up. He was very knowledgeable and explained what he was going to do. After he was finished I tested both doors and they worked perfectly. I was very satisfied with the service I received. I will definitely being calling Precision Garage Door of Bay Area in the future for any work that might have to be done.
- Janet Geisel
Brentwood, CA
The big spring that makes it possible for the electric motor to lift the heavy door suddenly cracked. It was a chaotic situation because contractors needed to get into the garage to do work in the backyard. Our technician, Bachir, made a point of getting to our place early in the day and completed his work before the other contractors arrived. His service was great!
- Dan Miller
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
- Maya Lee
Bachir did a great job explaining to my husband and me what he needed to do and the different options that we have. We felt comfortable asking questions and he took the time to explain things. If we have problems in the future we would definitely ask for him again.
- Margaret Diest Lorgion
I was able to get service on my garage door within one hour of it breaking I was able to track the service engineer and he was pleasant knew exactly what I needed and was able to work with me on the price
- Ebony Harper
Richmond, CA
Needed a new bracket bolted to the garage door. Patrick, our technician provided a 20” long x 3” wide piece of steel bolted to the door. An excellent piece of craftsmanship. It took Patrick only 10 minutes to uninstall the old 2” bracket and install the new one. Very pleased with the work.
- Andy Lum
Great experience with Bachir Gharbi. Very personable and spent time educating me about the garage door operations and servicing. I highly recommend the organization and Bachir.
- Dean Dyer
Licenses
Contractor License#979078
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
We worked with Moran Criveano and the experience was seamless start to finish. We are delighted with our door and the installation. The pricing was transparent and we were kept informed every step of the way with the timeline and options. We will definitely use Precision garage door in the future and recommended them to our neighbors!
- Teacher Tara