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Precision Garage Door of East Bayhas received 2434 reviews, averaging 4.83 Stars:
Lafayette, CA
Oakland, CA
Came home on Friday afternoon to find that our garage door wouldn't open. It turns out that our spring had broken. I went online to Precision Garage Door's website and requested service for the following morning (8-12pm). Sheridan Abad arrived a little before 12pm on Saturday and gave me a breakdown of the issues - replace the spring but all 12 rollers on the door needed replacing as they had all worn out, and that the torsion cables and drums also needed replacing. The estimate was way more than what I was expecting but I knew that I'd rather have a functional garage door and not have to worry about it breaking down again in the near future. Ninety minutes later Sheridan was finished and he gave me additional instructions on how to lube the roller mechanisms so that they'd last longer. I couldn't be happier with the work!
- Derek Koopowitz
Fremont, CA
Phillip was fantastic and I’m grateful for Precision’s ability to fit me in on such short notice. It’s never fun when you have unexpected housing costs but the team at Precision did a wonders job for a reasonable cost.
- Justin Carle
Martinez, CA
Dear Precision and Nathaniel I., I can't thank you enough for the excellent service I recieved today. I called at 11am to request service and it was completed by 4pm. Nathaniel replaced everything except the garage door. He was very friendly and easy to work with. He explained everything in detail, in an easy to understand way. His work was fast ,efficient and excellent. My garage door before was so noisy that my neighbors complained. It was also not closing all of the way. Now you can barely hear it. I now feel that my garage is safe and secure. Thank you for giving me that peace of mind Nathaniel. I give Nathaniel 1000 stars and he deserves a huge raise. Thank You again for everything, Betti Murray
- Betti Murray
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Service Technician Team: Nate Lapidez
Walnut Creek, CA
Patrick was extremely competent, explained everything and made thorough recommendations.
- peter Breunig
Clayton, CA
Carlos was prompt, courteous and very helpful with installing a new garage door motor. I appreciated his explanation of all the new features that were lacking in my old previous one. Thank you for your time and service.
- Mary
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Service Technician Team: Carlos Larios
Concord, CA
Very professional service
- Henry Chorro
El Cerrito, CA
This was my first garage door repair and It went wonderfully. I called in the afternoon on a Friday and they were able to send a technician within a couple hours. The technician Jose was amazing. He was polite and extremely knowledgeable. He had the spring and bearings replaced in under an hour. My garage door has never opened this quietly before. I wish he did more than garage doors because I would use him again without question. Thank you Jose and Precision.
- Michael Warren
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Service Technician Team: Jose Brizuela
Fremont, CA
Had issue with garage door half opening. Precision Garage door technician arrived within an hour of setting up appt. Was very easy process. The technician was extremely professional and diagnosed the issue quickly and was very transparent in providing solution options to fix it. Recommend their service
- Sam
Fremont, CA
Tech was nice and sounds knowledgeable. But said 9 months warranty on labor, but California state law says 1 year warranty on labor, presume owner knows that. Gave senior discount.
- Robert Brusstar
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Service Technician Team: Rodney Farmer
Lafayette, CA
You guys (and Kate who took my call) are the best! We came home from a trip yesterday to find that one of our garage doors (2 years old!) was not functioning. Everything else in the garage was working as was the other garage door. After having seen your ads many times on Channel 2 I knew who I was going to call, so I put myself in front of the tv with pen and paper in hand and almost immediately there was your ad. I wrote down the number and called (8:45ish am). Kate answered my call, collected my details and sent a technician out who arrived less than one hour later! We were amazed. He was professional, personable and ready for the task. An hour later we were "back in business! So happy with your service, I'll highly recommend you to anyone who asks.
- Suverne Griffiths
Berkeley, CA
I want to compliment Bachir for his excellent work, as well as his wonderful help in teaching me about the new door opener he installed. He was kind, attentive and extremely knowledgeable. You are lucky to have such a good ambassador for your business. I appreciate good service and will recommend your company.
- Edward Blum
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Service Technician Team: Bachir Gharbi
Livermore, CA
I came home from a Costco trip loaded with groceries and the garage door would not open. I searched for garage repair shops in Livermore. Precision came up with a list that had one close. I called and right away a real person answered the phone and she said a repair person would be between 10 and 2. That was a10 and 1 I received a call from Carlos that he was on the way and would be there in 30 minutes. He arrived and knew exactly what was wrong. He explained the problem to me and my options for the repair. I can not say enough how great he was: his appearance was good, he was very patient dealing with any questions and he was quick with the install and left leaving a clean work area. I would always recommend this company and ask for Carlos again. Mary Ann Lee
- Mary Lee
Pittsburg, CA
The technician Sheridan Abad was timely & very knowledgeable. He made sure we understood the work needed to fix our garage door. He was very detailed with his work and explained the problems and each fix that needed to be done. He also took the time to explain recommendations to keep the garage door in good shape. Highly recommend Sheridan and Precision Garage!
- Danilo Jarbadan
Oakland, CA
Bashir was so helpful and fixed everything!
- Emily Harris
San Leandro, CA
As promised by the scheduler, Rod, our repair technician called prior to his arrival. Once he was on the scene, he was polite and professional. He listened to my concerns then conducted a thorough inspection of the garage door and accessories before making a diagnosis and recommending a solution. After installing a new keypad and remote he patiently worked through some electronic and coding issues. Only after I felt assured that the problem was completely resolved, did he depart. I never got the sense that he was rushing through my work order to move onto the next job, before the current job was complete! Rod exceeded our expectations! Great work! Thanks again!
- Al Hunter
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Service Technician Team: Rodney Farmer
Brentwood, CA
Nathaniel was very prompt and attentive to my issue. He resolved it and explained everything to me. Excellent Customer Service!
- Ruth Brennan
Danville, CA
on time, efficient and explained the process thoroughly. And, he was a really nice guy
- Robert Tharalsen
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Service Technician Team: Bachir Gharbi
San Ramon, CA
I was satisfied with the service I received from your company. I will definitely refer you to my friends and neighbors. The technician listened to my concerns. He was courteous and thorough. I will follow up with you in the future for required maintenance issues such as the springs and rollers. Thank You
- Margo Coleman
Hercules, CA
The technician service is nice and everything but, the cost of service and materials are too high (for a senior without job like me.) The discounts is ok but still, the base cost is too high. Other companies are estimating from $1500-1800 only. I paid $2127.00 just to replace the parts. Price could have been better.
- Marissa Madizon
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Service Technician Team: Carlos Larios
Bay Point, CA
Swift professional job.
- Tim Oretel
Oakland, CA
Total Ripoff. Service tech came out, clearly knowledgeable. Told me I needed a whole new spring, rod, cable and trolly assembly. - First, the spring isn't broken (it's not "loose" or weakened either) and we confirmed that - The lift cables are not frayed or stretched - The door is original to the house 1996, and so is the opener Genie screw drive too - The trolly engagement piece is stripped. (That's the only problem) it holds the door up, but strips when closing and won't raise because the trolly hookup is stripped. - tech told me that the spring isn't replaceable because my garage door was over 5 years old and made or wood. what a total load of crap How do I know, I have a second garage door right next to it with the same setup. I can't tell the difference in the spring, cable or other assembly. found a trolly replacement part on Amazon for $20. What a scam quote.
- Sean Clinton
Albany, CA
Excellent service and very prompt--I highly recommend Precision Service.
- Deirdre and John Greene
Danville, CA
Patrick did an excellent job. He explained the work that needed to be done, replaced the motor, the remote, the track, etc. He was neat, cleaned up and suggested future repairs that should be done.
- Jan Knadle
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Service Technician Team: Patrick Leahy
Richmond, CA
I would like to recommend Precision Garage Door Service for their excellent service. We discovered in the early morning our garage door barely opened. We called Precision at 7am, and barely 3 hours later they already showed up. The technician clearly showed me what was wrong, and what had to be replaced and why, which is always very much appreciated. Barely an hour later springs, roller and bearing were all replaced and functioning well. I really appreciate the excellent customer service and professionalism displayed by Precision on this job.
- Paula Mertens
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Service Technician Team: Sheridan Abad
Richmond, CA
I was very pleased with Precision for a number of reasons. They were able to come to my house the day after I called, and it was a morning time. My technician, I think his name was Travis, was great. He explained to me the problem, and what my options were. He also informed me of ways to maintain my garage door, in ways better than I was already doing. He also got the job done quickly and efficiently, so that we could continue our day without having to be home. All in all, a very good experience. I would use them again, but I hope I don’t have to.
- David Petri
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Service Technician Team: Travis Behn
Danville, CA
Have heard the commercials on the radio and will confirm Precision was outstanding. Very easy to set a convenient appointment. Carlos the technician was right on schedule….provided an estimate and completed the work to our satisfaction. Will absolutely use Precision again and recommend them to friends and family.
- Steve—Danville
Antioch, CA
your company was working next door. We asked the person to check our garage door. Good thing! The gentel man inspected our door system. It need repairs. We agreed and he did a great job. His name started a S. He is a senior tech. We are very happy with your company.
- Rudy Aguinaga
Livermore, CA
Very disappointed in the results. The service tech was very professional but I never should have let him talk me into replacing my springs when all I really needed was the cables replaced. My door hasn’t worked since my service and I may have to replace my opener to overpower the new springs. I have since replaced all the rollers and tried adjusting the springs myself to try to make it work. Would never hire Precision again.
- Robert Skellenger
Castro Valley, CA
Responsible and friendly. Good service great technician
- Maureen Gonzales
(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
Very impressed with technician. Issue was “user error” which saved $$ and performed unplanned but necessary maintenance during visit. Technician was polite, knowledgeable, and even cleaned the door!
- Vanna Conrady