Travis did an excellent job at repairing our garage door. I requested same-day service and he came out within two hours of the request. He assessed the problem, thoroughly communicated the problem, and recommended what exactly needed to be done. He informed me of the price to replace and repair the door. I opted for the repair as I wanted to keep the cost down. Travis installed brackets, plates, wires/cables, rollers, springs, and struts - I may be simplifying here because it was a little more involved than as I described. Overall, the issue was fixed and our garage door is as good as new and strongly reinforced! Travis is professional, prompt, proficient, and kind. I highly recommend Travis for your garage door issues. Five stars!

- Michelle Mason

I have used this company over and over and they are wonderful. Fast, polite, do not overcharge, clean. I HIGHLY recommend them. Especially Sheridan who came out the last two times. Great guy!

- Ed Leiken

Sheridan and Lorenzo came promptly, explained what repairs were needed, and did a quick and good job. I appreciated their friendly approach.

- Rodney Merrill

Pretty stressful start to the wknd when our garage door’s overhead torsion spring cracked. Called Precision and was lucky to get in their books for same-day service. I was slated from 4-8p window but got even luckier when Travis Behn showed up at 2pm. He came over and was very courteous and built trust right away. He qualified us and assessed everything 100% before making the right recommendation. He did not pressure us but instead guided us into what was the best solution. Pricing was very fair and Travis worked expeditiously to get the job (torsion springs, shaft, rollers/wires) done in about 2.5-3 hours. Garage has never operated this well and he even made recommendations for future longevity. Highly recommend Precision and Travis!

- MY

Had a broken spring and needed same day service. Called at 6am on a Saturday and talked to a live operator. She got an appointment for 10am, that was awesome. Travis was my technician and he really knew his stuff. My garage opener was 20 years old. Travis replaced everything from the springs to a new opener. Loved the service and will recommend. Thank you Curtis Gross

- Curtis Gross

Excellent work by Mr. Moises. Many friends in the Eastbay area gave me good opinion about Precision Garage door Service. Right on time to start the work and completed the installation within the time window (10 am to 2.00 pm). The door works great and new motor with WiFi camera and backup battery all working perfectly fine. No noise while operating the door. The most reliable contractors for fixing garage doors.

- Anantha Sankaranarayanan

I was very pleased with my experience today specifically with the technician Sheridan Abad. He was prompt which was greatly appreciated. He was knowledgeable and took the time to explain what was needed to keep my garage door functioning properly. I would definitely recommend Precision Garage Door to my family and friends.

- Kristin Posey

My door and the associated hardware was in really bad shape. Technician Travis did an excellent job. He replaced the springs, rollers, cables, etc. It works like it is new.

- Linda M.

Sheridan was early for my appointment. He was fast and professional. I would use precision door service again and I would recommend them to a friend

- Nick Gums

Tech was awesome, helpful and professional. Rare combination, thank you.

- Tim Hogan

Well, the call center experience when I booked the repair appointment was pleasant and professional. The technician (I'll keep his name out of it for now) called and showed up as promised. Good job, that's better than most services companies I've experienced. Then it fell apart. When the tech pulled up I greeted him with a warm "goodmorning!". He sort of stared and said "what's the problem". I quickly surmised his dour disposition was going to make this a harder than it needs to be experience, I told him the problem was the door would infrequently stop descending and return to the up position and that the light would blink as if the door had hit something or the photo eyes were blocked. I then told him I checked the photo eyes for blockage and also lubricated the rails, hinges and rollers but would still get the infrequent problem. With respect to the tech, he sort of grumbled and then spent a least 3 minutes examining the door. My garage door is rather large at 22.5" wide. It has 4 banks of roller springs and a good amount of hinges and rollers so I expected any repair might be higher than a normal residential door, but I was ready for that but what he told me following the lengthy examination was a bit surprising. The tech systematically pointed out that every spring had to be replaced and all the roller too; that they were past their useful life (I bought the house about 3 years ago and the garage door system looked almost new although I don't recall what the disclosure statement from the previous owners said. Perhaps I can look that up later). He then told me the springs are a special order item with a minimum 8 week order time and, get this, your company would have to remove them and I would be without a garage for at least 10 weeks. Ouch! I asked the tech "how much are we looking at $". He said he would prepare a bid right now, took out his tablet and within a couple minutes told me "$6,221.66" and would email the estimate too me (which he did, your technology is good). He also mentioned that the service charge for his trip was $49.95. So after a whole 10-15 or so he was off and I was left to consider the estimate and accompanying 10 week disruption. After a couple of hours and a little internet research I came to the conclusion that I could buy a new door for that much and have it installed in a day! I then sought another opinion. I called the next "leading" overhead door company for an appointment next day (my garage door continued to operated as normal during that time). As is too often the case in residential service, the tech was a no call no show after having a very pleasant call center experience booking the appointment (that company had good IT too). I then looked for "a local guy" as they often take real ownership of there relationship with the customer (my opinion anyway). Brian showed up 5 minutes early, was clean cut, professional and just plain friendly. I explained the problem to him. He listened intently and looked over the door as we lowered and raised it. He quickly commented that the door and rail system looked "brand new" and that garage door opener was "the best of the market". He then looked me in the eye and smiled, saying "you have a loose photo eye. He proceeded to show me that the wing nut holding one of the eyes was loose and would would occasionally wiggle in and out of alignment as the door moved up and down. He showed me how to check alignment and check for power. Wow! I asked how much and he said his trip charge was $19.95. Now that's a world class experience and he has my business for life and I've already shared his contact information with several family members in the area. No saturation TV advertising or SEM for Brian (by the way shelter in place orders have long since expired and the CDC very early established that the valve type respirator your tech wears in the TV ad was the type that should not be worn to protect transmission of COVID...sorry just had to get that in) Perhaps your company might wish to rethink how you compensate your technicians. I suspect the tech who came to my house was more motivated by the commission than actually prescribing what was best for the customer and ultimately, the reputation of your company and future potential business. Please let me know if I should repost this on Yelp. Thanks and no service charge for my recommendation. PS: my garage door has worked beautifully since Brian was here.

- Mark Good

Highly Recommend Precision Door Service - they came the same day we called and worked late until our door was repaired! The technician Joel Flores was very knowledgeable, friendly and efficient. Thank You!

- Scott Wiltsey

Excellent work by Sheridan Abad. He was very informative and communicative with the problems with my garage door and fixed it so that it works like new. Two thumbs up and a five star rating from me.

- Tim Campbell

Sheridan accurately diagnosed the problem with our garage door. He was professional and very knowledgeable. He had a positive attitude and went above and beyond to fix the problem. We highly recommend him.

- Anil Kumar

I would like to commend Mario Mojica for his professional work in repairing my garage. He is very courteous and explained in detail on what he will be doing before he presented to the quote for the cost of the repair. He gave me choices for a minimum repair to the optimal work on the garage. He gained my confidence by showing his expertise and most of all his transparency and honesty. Kudos to him. Good way to banner him that reflects the image of the company.

- Pablo Sanchez

The service we received today was outstanding from start to finish. I called this morning with a non-functional door and same-day-service resulted in a complete fix. From the friendly and totally competent Willow who answered my call to the fabulous technician (who I believe is Ismael Lopez) who fixed it promptly and with a great attitude, we could not be more happy. Thank you very much.

- Ann Mooney

Technician is on time which is great! I told the guy that all I want is to make a minimal repair like adjusting/aligning the dented right vertical rail which cause the rollers on the left to disangaged so that it will function how it used to be. I was really dissapointed when the guy give me the estimates and option, telling me so many parts need to be replace which will cost me $1,500-$1,800. I decided to decline their estimates in spite me of paying $49.95 for their visit because I knew this company also makes profit out of the parts, hoping they knew how to listen what their customer wants and be truthful enough. In the end I contacted another company with FREE estimate, this guy is so awesome he told me there is no parts need to be replaced. I told him you might need to replace the dented right vertical rail, he said no, what this awesome guy did is just make it straight again. He made my garage door aligned center, adjustments for the gaps and checked all moving parts works properly....now my garage door works flawless and even gave me a 2 years Off Track Warranty. The repars only cost me $300.00! Just being honest in my comments and ratings.

- Julius & deng Cantillep

Hi Mr. Cantillep, Thank you for taking the time to chat with me. I'm happy to know that after our conversation you felt as if you experience improved. In the end, we like to have happy customer so we are glad that your door is fixed whether serviced by us or not. We hope you will consider us in the further. Feel free to ask for me directly. Thank you! Freddy Cespedes General Manager Precision Garage Door

Travis was a complete professional! He gave us our options and costs right up front and then proceeded to complete the work quickly and efficiently. He helped us set up our smartphones and gave us a quick training class that was easy to understand. He cleaned up after himself and left us happy and satisfied!

- Roni

I backed into my own garage door at my home in Richmond on a Friday night and called another company first. They said they'd get back to me -- shortly and never did. So Saturday at 7:20, I called Precision because of all the positive reviews I'd seen online, and the promise of same-day service. The technician arrived at 10am as promised and my door was not only fixed but fundamentally improved when he was done...just an hour later. I am stunned and thrilled at the fantastic and fast work. Hopefully I won't make backing into my garage door a habit, but if I do, I'm calling Precision without hesitation.

- Dan Amrich

We have used your company before and didn't hesitate to call you again to do a repair on a broken garage door spring (different property this time). Your technician, Sheridan Abad, recommended some parts (cables, rollers, etc.) to be replaced not just the spring, and it's worth it! He is very knowledgeable, and the work was done in no time...highly recommended!

- Marie Barreto

James did a wonderful job and was very professional. Replaced springs on a very large and heavy wood garage door. Price was very fair and I would use them again.

- Sandy and steve Chan

Excellent service, I got same day service and the technician was friendly and professional. We had a working garage door again in about 1 hour!

- Katya Rodriguez

Solomon and Gabriel were very professional and efficient. They installed 2 garage doors and 2 new garage door openers. The installation went seamlessly. We are very pleased with the service provided by the Precision Overhead Garage Door team.

- D T

I was extremely Pleased with the initial meeting with Al, he was patient while explaining the differences in insulation, and features between a belt and chain drive. He followed up afterwards and answered all my remaining questions. Armondo was my installer. He was prompt, courteous, maintained safety Covid protocol, and left the area spotless. I will recommend Precision to all my neighbors and friends.

- Janet Pulliam

I would like to say very big Thank you to Precision garage door for coming out to fix my broken garage door. Called on Tuesday and they we're out to fix it the next day. Technician was courteous and friendly and explained everything in detail and price before any job was started. Thankyou Joel for your professionalism and getting the job done 2 thumbs up, will definitely be calling again if I have any garage door needs.

- Michael Lising

Excellent and Knowledgeable Team. Provided excellent service and was patient explaining all functions! 5-Stars! Thanks.

- Joe Porter

Responds quickly when I asked for service.

- Dolores Duey

My garage door needed immediate attention so I decided to call local companies for a some advice and quote. The first two companies QUICKLY looked and recommended that I replace my motor for several hundreds of dollars. The Precision technician came to my home and did a thorough inspection. He took his time looked at every component of the garage and gave me his honest opinion. I can appreciate his attention to detail. At the end, PAUL BRINKMAN gave me multiple quotes and gave me tools to make a sound decision. PAUL replaced some springs and he made some adjustments. My garage door was fixed and did not need a motor after all. If and when I do need to replace that motor I know who to call first! Thank you PRECISION for sending an experienced technician. THANKS PAUL!

- Lester Pamplona

Beautiful new garage door & Great service!

- Nancy Weinmeister

Jonathan Castro was great. Called prior to arriving at residence and was on time. Explained options for replacing garage door opener and did a thorough walk-through after installation.

- Richard Lee