Garage Door Repair in Oakland/ Berkeley, CA - Page 4

Bruce Saunders

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service Tech, Tried to HARD SALE ME on $2,300.00 repairs. Replace current spring assembly with a center spring assembly, rollers and lift cables! I had one broken spring, and one broken cable! I’m sure replacing two springs and two lift cables will do the trick. Have their competitors scheduled for Monday. They need to change their slogan to: “A Name You CAN’T TRUST.” I know they’re really duping a lot of customers out there! I never write reviews, however I just needed to put this out there…

Thomas White

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent job.Quick and on time.

Candace Hisert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We are thrilled with our new unit. The tech really worked hard, and putting in a new motor wasn't easy. He was very patient when he had to show me how the new unit worked. Our only serious concern was that our door failed on a Sunday night, anon one could come out or even explain how to close the door to keep out trespassers.

S. Bourgoin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

James W and Tyler replaced my broken opener and suggested which parts of my garage door system needed to be replaced because they were very old and worn. I was very pleased with the clear explanations, with the different options I was given, with the efficient and tidy manner they worked, and with the product they installed. I will continue to call Precision to look after my garage door.

Faith Harris

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I phoned Precision in the morning and was able to get an appointment for that afternoon. The technicians were polite, knowledgeable and efficient. They drew my attention to repairs needed in addition to what I had initially phoned called about. They did all the repairs and told me what routine maintenance I needed to do in order to keep the door in good condition.

Barbara Khalil

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

i had a new liftmaster garage door opener system installed in 2006 and have never had a problem with it. with the excessive rain recently, however, some rainwater leaked through what is a new garage roof ( installed last spring, but inadequately done which is a whole other issue i have with a roofing company ) ... the water apparently affected the electrical circuit box for the liftmaster mechanism and it would no longer work ... my garage door would not open and as there is no inside access it was a big problem ... i called the liftmaster service number and based on my zip code i was referred to precision garage door service ... they were able to send a very capable young man named tony to my place the same day even though it was a monday national holiday ... tony stood on a ladder and eventually manuevered a coat hangar wire through a very tiny opening at the top of the door so he would be able to access the emergency release handle and open the door ... once inside he determined right away that the mechanism was affected by the leaking water and for an immediate short term fix rerouted the electricity using an extension cord to another electrical outlet on the garage wall ... he was very knowledgeable about everything and explained a possible option for a long term solution regarding relocating part of the electrical system for the mechanism ... of course ideally the new garage roof should not leak at all but that is another issue to take up with the roofing company ! many thanks to tony and precision garage for solving the immediate problem so quickly for me ... i really appreciated the expertise and the service !

David R

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very impressed with the quick response and professionalism in fixing my garage door which would reverse immediately after touching the floor so I couldn't close it. The installers came out the same weekend day I called for help. Worn cables and rollers were replaced by friendly technicians. Now my garage door works like new and is much quieter. I highly recommend this Diamond Certified company.

June Hunt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This is a good company, always on time, knowledgeable and efficient. Their folks are polite and friendly even the schedulers. Reasonable cost and clearly state in advance what it will be. I highly recommend them.

Linda Kang

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

January 1st, our garage door opener broke. January 2nd, Mr. Paulino M. came on time and replaced it with a brand new unit in no time, less than an hour. He was efficient and truly a professional with over 30 years of experience. Thank you very much for your excellent service. The door functions so smoothly now. Linda K.

Elizabeth Turner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I give the service 5 stars. I am so grateful for the quick response to my inquiry for service. I found your ad in the Yellow Pages of the Homeowners Guide. I was unable to close the garage door and I was fearful that my garage was open to the interior of my house. The attendant explained the choices of fixing the door with the parts in it or putting in new parts. The warranties would vary. The attendant was a skilled professional and a pleasant person.

Mike Zorn

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

They were fast to come out - clearly explained the issue and what they could do to fix the problem. They were highly productive and finished the work very timely. Sheridan was the technician and he was great

Robert Thompson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our Technician, Gavin Poncey, showed up on time, was very thorough, courteous, informational, professional and efficient. Thank you for sending us Gavin Poncey! Rose & Robert

Keith Wilson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your guys fixed the problem and I’m very satisfied with yer service. I’ll recommend you if anyone I know has a need.

Karen Lou

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am having my house painted and the painters power washed my garage door. Suddenly the door would not open unless I used the remote clicker. I checked the circuit breakers, I got out the ladder and wiggled the wires and cords up on top of the unit and then Ersell Williams from Precision arrived. Polite, on time, calm and amiable. He found the keypad was soaked. Another excellent, careful, articulate and competent service person from Precision! He double checked everything else before leaving. I scored another great person. Added his name to my list on the Precision sticker. Thanks, Ersell.

Marianne Campbell & George Mazzotta

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This is the second time we’ve used the company to fix our garage door. Each time there were different issues and they worked really well, very professionally, and the end result was a well working door. Each repair person has been friendly, professional, and knowledgeable.

Gabriel Beccar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional and efficient work. I had an old garage door (probably from the 1950's) with a broken spring. The technician had the replacement parts in his truck and within an hour the door was fixed (the same day I called!).

Alicia Broussard

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

the tech was awesome did a great job explain the problem and resolved the issue

Sophie Mcneil

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Travis was exceptional! Very professional, problem-solver and nice guy!

Ken Cheitlin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service! Mario and Antonio called beforehand to let me know they were coming, showed at the promised time, quickly analyzed the problem with my garage door opener, answered all my questions and presented me with the options, then promptly did the work well. Extremely satisfied customer!

David Knight

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service I experienced from Precision Overhead Garage Door was as good as service can be. I called for an estimate and got the estimate in same day and in same day a major modification and door system rebuild. Paul the Service person delivered customer service as a high level expert by estimating and installation performance. I am a Facility manager and highly knowledgeable on vendor and service delivery. Precision Overhead Door perhaps is grouped Best In Class. This will be my garage door service vendor.

Beth Burnside

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Sheridan Abad was superb. Very accomplished and very responsible. Did the major work very quickly and competently. Couldn't ask for better service.

Sharon Brandford

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Travis was exceptional repairman, came early and finished early. He’s very professional and courteous. Highly recommended him for any garage door challenge.

Charles Long

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The people are extremely responsive and competent. Excellent organization.

Carlos Jahen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our service tech was Andrey Brodsky. He was outstanding!, Courteous and professional in his craft. He replaced our old and burned garage door opener. We decided to also replace the the large spring, the cables, the remotes & keypad. The old system was installed in 2004. it was time to replace them all. So glad we did. The cost was very reasonable. It only took under 1.5 hours to replace them all. Thank you!

Rodney Merrill

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Sheridan and Lorenzo came promptly, explained what repairs were needed, and did a quick and good job. I appreciated their friendly approach.

Mark Good

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Well, the call center experience when I booked the repair appointment was pleasant and professional. The technician (I'll keep his name out of it for now) called and showed up as promised. Good job, that's better than most services companies I've experienced. Then it fell apart. When the tech pulled up I greeted him with a warm "goodmorning!". He sort of stared and said "what's the problem". I quickly surmised his dour disposition was going to make this a harder than it needs to be experience, I told him the problem was the door would infrequently stop descending and return to the up position and that the light would blink as if the door had hit something or the photo eyes were blocked. I then told him I checked the photo eyes for blockage and also lubricated the rails, hinges and rollers but would still get the infrequent problem. With respect to the tech, he sort of grumbled and then spent a least 3 minutes examining the door. My garage door is rather large at 22.5" wide. It has 4 banks of roller springs and a good amount of hinges and rollers so I expected any repair might be higher than a normal residential door, but I was ready for that but what he told me following the lengthy examination was a bit surprising. The tech systematically pointed out that every spring had to be replaced and all the roller too; that they were past their useful life (I bought the house about 3 years ago and the garage door system looked almost new although I don't recall what the disclosure statement from the previous owners said. Perhaps I can look that up later). He then told me the springs are a special order item with a minimum 8 week order time and, get this, your company would have to remove them and I would be without a garage for at least 10 weeks. Ouch! I asked the tech "how much are we looking at $". He said he would prepare a bid right now, took out his tablet and within a couple minutes told me "$6,221.66" and would email the estimate too me (which he did, your technology is good). He also mentioned that the service charge for his trip was $49.95. So after a whole 10-15 or so he was off and I was left to consider the estimate and accompanying 10 week disruption. After a couple of hours and a little internet research I came to the conclusion that I could buy a new door for that much and have it installed in a day! I then sought another opinion. I called the next "leading" overhead door company for an appointment next day (my garage door continued to operated as normal during that time). As is too often the case in residential service, the tech was a no call no show after having a very pleasant call center experience booking the appointment (that company had good IT too). I then looked for "a local guy" as they often take real ownership of there relationship with the customer (my opinion anyway). Brian showed up 5 minutes early, was clean cut, professional and just plain friendly. I explained the problem to him. He listened intently and looked over the door as we lowered and raised it. He quickly commented that the door and rail system looked "brand new" and that garage door opener was "the best of the market". He then looked me in the eye and smiled, saying "you have a loose photo eye. He proceeded to show me that the wing nut holding one of the eyes was loose and would would occasionally wiggle in and out of alignment as the door moved up and down. He showed me how to check alignment and check for power. Wow! I asked how much and he said his trip charge was $19.95. Now that's a world class experience and he has my business for life and I've already shared his contact information with several family members in the area. No saturation TV advertising or SEM for Brian (by the way shelter in place orders have long since expired and the CDC very early established that the valve type respirator your tech wears in the TV ad was the type that should not be worn to protect transmission of COVID...sorry just had to get that in) Perhaps your company might wish to rethink how you compensate your technicians. I suspect the tech who came to my house was more motivated by the commission than actually prescribing what was best for the customer and ultimately, the reputation of your company and future potential business. Please let me know if I should repost this on Yelp. Thanks and no service charge for my recommendation. PS: my garage door has worked beautifully since Brian was here.

Ann Mooney

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service we received today was outstanding from start to finish. I called this morning with a non-functional door and same-day-service resulted in a complete fix. From the friendly and totally competent Willow who answered my call to the fabulous technician (who I believe is Ismael Lopez) who fixed it promptly and with a great attitude, we could not be more happy. Thank you very much.

Susie Cole

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door opener was very old. Called for service on 12/29/21 and was able to get an appointment on 12/30/21. Sheridan Abad arrived on time and explained what needed to be done. He was available on 1/1/22 to come and finished the job. He was a pleasure to work with., and I highly recommend using Precision.

Ceceilia Anang

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The young man who helped was very attentive to my needs and shared all the information needed for me to make an informed decision. He also gave great maintenance for the garage door open. Precision is a good name for this company.

Gerlinde Noori

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My new garage door looks and works great. The new opener is quiet and even comes with a motion sensor light. I love it. The installer did a great job. They were very professional and and arrived on time. I highly recommend this company.