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about Precision Garage Door in:
Oakland/ Berkeley Area, CA
Precision Garage Door of East Bayhas received 267 reviews, averaging 4.88 Stars:
Oakland, CA
Product:
Service Technician Team: Andrey Brodskiy
Berkeley, CA
Sheridan and Lorenzo came promptly, explained what repairs were needed, and did a quick and good job. I appreciated their friendly approach.
- Rodney Merrill
Berkeley, CA
Well, the call center experience when I booked the repair appointment was pleasant and professional. The technician (I'll keep his name out of it for now) called and showed up as promised. Good job, that's better than most services companies I've experienced. Then it fell apart. When the tech pulled up I greeted him with a warm "goodmorning!". He sort of stared and said "what's the problem". I quickly surmised his dour disposition was going to make this a harder than it needs to be experience, I told him the problem was the door would infrequently stop descending and return to the up position and that the light would blink as if the door had hit something or the photo eyes were blocked. I then told him I checked the photo eyes for blockage and also lubricated the rails, hinges and rollers but would still get the infrequent problem. With respect to the tech, he sort of grumbled and then spent a least 3 minutes examining the door. My garage door is rather large at 22.5" wide. It has 4 banks of roller springs and a good amount of hinges and rollers so I expected any repair might be higher than a normal residential door, but I was ready for that but what he told me following the lengthy examination was a bit surprising. The tech systematically pointed out that every spring had to be replaced and all the roller too; that they were past their useful life (I bought the house about 3 years ago and the garage door system looked almost new although I don't recall what the disclosure statement from the previous owners said. Perhaps I can look that up later). He then told me the springs are a special order item with a minimum 8 week order time and, get this, your company would have to remove them and I would be without a garage for at least 10 weeks. Ouch! I asked the tech "how much are we looking at $". He said he would prepare a bid right now, took out his tablet and within a couple minutes told me "$6,221.66" and would email the estimate too me (which he did, your technology is good). He also mentioned that the service charge for his trip was $49.95. So after a whole 10-15 or so he was off and I was left to consider the estimate and accompanying 10 week disruption. After a couple of hours and a little internet research I came to the conclusion that I could buy a new door for that much and have it installed in a day! I then sought another opinion. I called the next "leading" overhead door company for an appointment next day (my garage door continued to operated as normal during that time). As is too often the case in residential service, the tech was a no call no show after having a very pleasant call center experience booking the appointment (that company had good IT too). I then looked for "a local guy" as they often take real ownership of there relationship with the customer (my opinion anyway). Brian showed up 5 minutes early, was clean cut, professional and just plain friendly. I explained the problem to him. He listened intently and looked over the door as we lowered and raised it. He quickly commented that the door and rail system looked "brand new" and that garage door opener was "the best of the market". He then looked me in the eye and smiled, saying "you have a loose photo eye. He proceeded to show me that the wing nut holding one of the eyes was loose and would would occasionally wiggle in and out of alignment as the door moved up and down. He showed me how to check alignment and check for power. Wow! I asked how much and he said his trip charge was $19.95. Now that's a world class experience and he has my business for life and I've already shared his contact information with several family members in the area. No saturation TV advertising or SEM for Brian (by the way shelter in place orders have long since expired and the CDC very early established that the valve type respirator your tech wears in the TV ad was the type that should not be worn to protect transmission of COVID...sorry just had to get that in) Perhaps your company might wish to rethink how you compensate your technicians. I suspect the tech who came to my house was more motivated by the commission than actually prescribing what was best for the customer and ultimately, the reputation of your company and future potential business. Please let me know if I should repost this on Yelp. Thanks and no service charge for my recommendation. PS: my garage door has worked beautifully since Brian was here.
- Mark Good
Piedmont, CA
The service we received today was outstanding from start to finish. I called this morning with a non-functional door and same-day-service resulted in a complete fix. From the friendly and totally competent Willow who answered my call to the fabulous technician (who I believe is Ismael Lopez) who fixed it promptly and with a great attitude, we could not be more happy. Thank you very much.
- Ann Mooney
Product:
Piedmont, CA
My garage door opener was very old. Called for service on 12/29/21 and was able to get an appointment on 12/30/21. Sheridan Abad arrived on time and explained what needed to be done. He was available on 1/1/22 to come and finished the job. He was a pleasure to work with., and I highly recommend using Precision.
- Susie Cole
Service Provided:
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Service Technician Team: Sheridan Abad
Oakland, CA
The young man who helped was very attentive to my needs and shared all the information needed for me to make an informed decision. He also gave great maintenance for the garage door open. Precision is a good name for this company.
- Ceceilia Anang
Product:
Oakland, CA
My new garage door looks and works great. The new opener is quiet and even comes with a motion sensor light. I love it. The installer did a great job. They were very professional and and arrived on time. I highly recommend this company.
- Gerlinde Noori
Product:
Door Installation Team : Solomon Kim
Berkeley, CA
Came next day Quite efficient service
- Don Meyer
Berkeley, CA
We are very happy with our new garage door. Working with Larry in sales and then the installer Solomon was easy and professional. No hassles, quick response time, friendly service.
- Dina Pecceu
Berkeley, CA
Well, we knew the spring was broken on our door. It was the same set-up since 1981, and clearly, the door needed work. James got here much earlier than we hoped and finished work within an hour and a half. He says the door should last a long time now. WONDERFUL!
- Candace Hisert
Product:
Oakland, CA
Mario was excellent at explaining everything to me as far as the problem and the best repair. He was efficient with his time and very knowledgeable. We really appreciate all of his experience and help.
- Isha Brown
Service Provided:
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Service Technician Team: Mario Mojica
Piedmont, CA
Precision tech went above and beyond today!
- Joyce Zonca
Product:
Berkeley, CA
Thank you for great service. Your technician Joel Flores came and fixed our garage door and only charged us for the service call. Our door now works fine. Joel did a great job.
- Paul Litsky
Oakland, CA
Our garage door was jammed and would not close. Precision has always serviced our garage doors throughout the years. We called, and they answered with an estimated ETA between 4-8 pm. Our Technician, Sheridan Abad was fantastic; he called to announce his arrival in 10mins., and arrived at 5:45 pm; on time. The professionalism, customer service, and cost were above standard; it was EXCELLENT! We are happy customers. THANK YOU.
- Quadrominium HOA - Avis McQueen
Oakland, CA
Kyle arrived when he said he would, he was courteous and professional, got the work done promptly and very well. I would certainly call precision again if I needed garage door assistance.
- Anita Watkins
Product:
Berkeley, CA
Looked online and selected Precision based on all the positive reviews. I was not disappointed! They came same day within window offered. Mario explained in detail what work needed to be done, gave me an estimate including senior discount, and performed the job with very satisfactory result. Highly recommended!
- Stephen Shimm
Oakland, CA
I am very impressed with Precision. I had other people come to fix my garage door that would open sometimes. For 5 years I had to close it manually half the time. Frustrated, I googled the company that makes the garage door and explained that I wanted an expert to come over and check it out. The next morning, I received a call from a lovely woman at Precision. I explained my frustration and she sent a man named Travis to assess the door within a few hours. I was amazed at the prompt response. Travis arrived and did a complete evaluation of the door in about 10 minutes. Told me to bring up some light bulbs for the door. He then gave me an education about the mechanics of the door and how he fixed my sensors and how to maintain the door. He told me he went across the street at different angles the door works. I was sort of in disbelief. He showed me how to use the clicker properly also. Then, he had me put the AP in my phone and walked me through it which was extremely helpful. I don’t think I could of done it by myself the first time. My garage door opens with the clicker or my AP on my phone. Words cannot describe how much I appreciated Travis explaining to me the mechanisms of the door and how to troubleshoot it. This was a terrific experience with a professional.
- Karen Ross
Oakland, CA
Garage door would not open, called Precision and got same day appointment. Technician Paul Brinkman arrived within the stated window, reviewed the problems, explained the alternatives and got to work. Door now operates well and work was completed within the time frame estimated. Service was excellent.
- B. Lew
Berkeley, CA
I was very pleased with the service at very level. I needed an evaluation of my Liftmaster opener and some tweaking in performance. My call was answered promptly and a visit scheduled for the next day. Travis was just terrific. He explained the source of some issues with the opener and then proceeded to reset the device. He spent time carefully assessing potential problems. I have great confidence in the whole experience and would highly recommend Precision and Travis!
- Susan Kupfer
Alameda, CA
My opinion is my technician did it good job. He replaced my old garage door opener with a LiftMaster and all new parts.
- Preston Reynolds
Service Provided:
Product:
Service Technician Team: Paul Brinkman
Oakland, CA
Excellent fast and friendly service. James W. installed a new LiftMaster and keypad, replaced the worn rollers. Very confident and thorough. I highly recommend Precision.
- Lin Barron
Piedmont, CA
We called Precision Garage Door at 7:00 pm. We were given an appointment the next day. The technician, Travis Behn, arrived promptly, was extremely courteous and knowledgeable, and provided excellent service to us. We were tremendously impressed by Precision Garage Door and by the technician Mr. Behn. I will wholeheartedly recommend Precision Garage Door to anyone in need of this service. --- Jeffrey Horner.
- Jeffrey Horner
Alameda, CA
I needed a new garage door opener. Precision gave me accurate price information on the phone and came out the next day to install one. My installation required a little more effort than "standard" which they handled without complaint (or extra charge). Gabiriel V and Joel J did a great job and were really helpful and personable.
- Jim B.
Oakland, CA
Very professional, friendly and timely
- Casey Mitchell
Alameda, CA
Our house was built back in 1999. Since then, we've replaced the motor (from chain drive to belt drive) and the spring back in 2014. Our garage door had a mishap where 2 of the wheels on the rail came off causing one side of the door to dangle. We had Precision's number saved just in case we ever needed help and we needed help yesterday. I called around 6:30am, waited a few minutes then a live person came on. She took our info and then gave us a window as to when to expect their technician and that the tech will contact me with his ETA. Tech called and said his ETA is 45 mins. Pablito showed up as expected, looked at the issue and gave his recommendation. All the wheels were worned out (which was expected due to age) needed replacement. I ended up replacing the wheels, pulleys, cable and spring. All in all, it took about an hour to replace all parts and properly aligned the door. Garage door is a lot quieter now. I as give a very reasonable price and 3 years warranty on the job. Great job Pablito and thank you Precision.
- Rick Labao
Oakland, CA
Great work, friendly, professional.
- Marilyn J.
Oakland, CA
I didn’t have to wait long for my repairs to be done. The technician was very knowledgeable and fixed my garage door very quickly. The charges were very fair. I would recommend this company to anyone and I will call them again if I need any more help.
- Gerlinde Noori
Oakland, CA
Precision Door had their A-game on with regards to my experience. They were quick to call me back, twice as a matter of fact because Laura at the office had me scheduled with a rep to consider a new door, and pointed out that I had already booked another appointment with a tech who came out and helped me fix my issues. I did end up spending $625.00 to give the existing door a makeover, and it was money well spent b/c now I don't have to consider a new door. Tim the tech was great and easy to work with. Nothing but kudos to y'all for running a tight ship.
- Steve Barretto
Product:
Alameda, CA
Fantastic customer service! I highly recommend this company.
- Susan Sherratt
Berkeley, CA
The technician was incredibly knowledgeable and helpful. He was very efficient and did the installation with absolutely no problems. He went the extra mile to help me with the set up.
- Jon Drinnon
(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
Our service tech was Andrey Brodsky. He was outstanding!, Courteous and professional in his craft. He replaced our old and burned garage door opener. We decided to also replace the the large spring, the cables, the remotes & keypad. The old system was installed in 2004. it was time to replace them all. So glad we did. The cost was very reasonable. It only took under 1.5 hours to replace them all. Thank you!
- Carlos Jahen