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about Precision Garage Door
Precision Garage Door of East Bayhas received 2282 reviews, averaging 4.84 Stars:
Newark, CA
Oakland, CA
Excellent job.Quick and on time.
- Thomas White
Fremont, CA
Excellent service and materials. Professional repair and resolution of our problem.
- Ken Smith
Dublin, CA
Dishonest and rip off. I found this from diamond certified and saw the website claim the company ensure for the door operating as long as I own the property. So I called and ask for spring replacement which I'm told for only $250. However technician came out and quote me on several options ranging from $900+ (1 year warranty) to $1800+ (3 years warranty). He told me to replace other parts which he think should be replaced in order for the spring to operate properly. After talking to several other companies the quotes are from $500 to $900. They told me other parts are still fine and one even offer me lifetime warranty for a premium quality of spring brand.
- Anonymous
Hi Jeff, Thanks again for speaking me back on 2/10. I'm glad we were able to clarify and improve on your customer experience. You should have received the rebate back on to your card by now. That being said, if you feel your experience improved feel free to update review and or remove. Thank you! Freddy Cespedes General Manager Precision Garage Door
Thank you for the call and follow up Freddy. I understand your company provides an above market premium quality of service and part, agreeing on the pricing offered now.
Berkeley, CA
We are thrilled with our new unit. The tech really worked hard, and putting in a new motor wasn't easy. He was very patient when he had to show me how the new unit worked. Our only serious concern was that our door failed on a Sunday night, anon one could come out or even explain how to close the door to keep out trespassers.
- Candace Hisert
Danville, CA
Precison garage door showed up at my house within an hour after i called them. I think that the doors worked as well or better than when they were new. They had all of the parts on their truck. I will probably get 2 new motors soon but i wanted the doors fixed first. They even had parts for strengthening my old door. I was very impressed. They did not just replace the broker part and leave. They made my doors like new doors.
- John Hannum
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Service Technician Team: Sheridan Abad
Walnut Creek, CA
Sheridan Abad Installed new garage door opener, springs and other parts necessary to update an old system we had. Sheridan did an excellent job! He was on time and completed the job in a timely, efficient manner.
- Steve Davison
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Service Technician Team: Sheridan Abad
Richmond, CA
I saw several commercials advertising Precision and I also like the “jingle”???? The technician was professional and friendly. He explained the options and the benefits of those options. After the diagnostic the technician was available to begin work right away. When the work was completed he explained and demonstrated the new system. Overall it was a great experience!
- Yvonne Arnold
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Service Technician Team: Sheridan Abad
Oakley, CA
I haven’t seen a company with such great service in a long time. They are kind, considerate, on-time, friendly, and good at what they do. After two years I know I can trust them to be there for me. When my spring broke on my garage door, they were here the same day. When I wanted maintenance performed, they booked me within one day. I’m very, very happy with Precision!
- Camille Dallara
Alameda, CA
James W and Tyler replaced my broken opener and suggested which parts of my garage door system needed to be replaced because they were very old and worn. I was very pleased with the clear explanations, with the different options I was given, with the efficient and tidy manner they worked, and with the product they installed. I will continue to call Precision to look after my garage door.
- S. Bourgoin
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Pleasant Hill, CA
Travis arrived as scheduled and was extremely efficient and personable. We were very grateful for the fast service and response to our broken door issue. We would not hesitate to ask for him again if needed. Thank you very much, Chuck & Lisa Nikkel
- Chuck Nikkel
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Service Technician Team: Travis Behn
Pinole, CA
The technition was very helpful. He came the very next day after talking with me on the phone. He was very knowledgable and fast. Before i know it, he was finished. My garage door which hasn't been opened in 15 or more years now opens and closes smoothly. Thank you Precision Door Service. Respectfully, Ken Whitehead
- Ken Whitehead
Oakland, CA
I phoned Precision in the morning and was able to get an appointment for that afternoon. The technicians were polite, knowledgeable and efficient. They drew my attention to repairs needed in addition to what I had initially phoned called about. They did all the repairs and told me what routine maintenance I needed to do in order to keep the door in good condition.
- Faith Harris
Oakland, CA
i had a new liftmaster garage door opener system installed in 2006 and have never had a problem with it. with the excessive rain recently, however, some rainwater leaked through what is a new garage roof ( installed last spring, but inadequately done which is a whole other issue i have with a roofing company ) ... the water apparently affected the electrical circuit box for the liftmaster mechanism and it would no longer work ... my garage door would not open and as there is no inside access it was a big problem ... i called the liftmaster service number and based on my zip code i was referred to precision garage door service ... they were able to send a very capable young man named tony to my place the same day even though it was a monday national holiday ... tony stood on a ladder and eventually manuevered a coat hangar wire through a very tiny opening at the top of the door so he would be able to access the emergency release handle and open the door ... once inside he determined right away that the mechanism was affected by the leaking water and for an immediate short term fix rerouted the electricity using an extension cord to another electrical outlet on the garage wall ... he was very knowledgeable about everything and explained a possible option for a long term solution regarding relocating part of the electrical system for the mechanism ... of course ideally the new garage roof should not leak at all but that is another issue to take up with the roofing company ! many thanks to tony and precision garage for solving the immediate problem so quickly for me ... i really appreciated the expertise and the service !
- Barbara Khalil
Orinda, CA
Needed new garage door opener and replacement of springs and maintenance of garage door. Work done in a timely and efficient manner. Carlos, the Precision technician, was friendly and knowledgeable and explained everything that needed to be done. After the work was completed he explained what was done and showed the features and how to use the new equipment. Thank you.
- Gayle Shiba
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Hayward, CA
I asked him to bring a 40 inch spring to replace mine in my house. He didn’t do that and then wanted to sell me a whole bunch other stuff.
- John Croll
Orinda, CA
This is a GREAT company. We have used them several times, and they are always reliable, on-time and knowledgable. Today James called prior to arriving, arrived when expected, and quickly and efficiently fixed our garage door issue. I recommend Precision Door to EVERYONE!
- James Lautz
Oakland, CA
I was very impressed with the quick response and professionalism in fixing my garage door which would reverse immediately after touching the floor so I couldn't close it. The installers came out the same weekend day I called for help. Worn cables and rollers were replaced by friendly technicians. Now my garage door works like new and is much quieter. I highly recommend this Diamond Certified company.
- David R
Berkeley, CA
This is a good company, always on time, knowledgeable and efficient. Their folks are polite and friendly even the schedulers. Reasonable cost and clearly state in advance what it will be. I highly recommend them.
- June Hunt
Martinez, CA
I have done business with Precision in the past and had the pleasure at that time of meeting James W. He was patient, knowledgeable, thorough, and courteous. Today we needed some more work done and James came out again. Exactly as last time he was professional in every way and just as efficient. My highest compliment to a person who truly knows their job and even more importantly is a very good person. Well done.
- Obie Anderson
Lafayette, CA
Very responsive to set appointment, service was professional and I felt the tech was very knowledgeable and quick.
- Philip Murphy
Pinole, CA
James W My garage door stopped working so I called Precision and they said they would send someone out the next day. James W arrived ahead of schedule and evaluated the situation in under a minute, no exaggeration, he was that fast. Then he gave me a couple options for the fix, and a little over an hour later, it was opening and closing better than new! I would recommend James to anyone looking for help with garage issues. He was punctual, courteous, and a fast worker. Thomas and son Byron in Contra Costa County
- Byron Farese
Oakland, CA
January 1st, our garage door opener broke. January 2nd, Mr. Paulino M. came on time and replaced it with a brand new unit in no time, less than an hour. He was efficient and truly a professional with over 30 years of experience. Thank you very much for your excellent service. The door functions so smoothly now. Linda K.
- Linda Kang
Martinez, CA
Your company came out and tried to charge me $1549,00 to change my springs cables and rollers according to your man were no good . Not to mention you charged me $70.00 for a service call Had another company come out installed new springs , cables No new rollers as they were fine $650.00 dollars total No service fee You seriously need to rethink your pricing and acessment of people’s doors Horrible I will never use your company again You should refund my money
- Anthony Maramonte
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Livermore, CA
I like your service technician's work and attitude. I am a little disappointed at only a 5% discount for seniors, instead of the usual 10% discount for seniors.
- Ramsey Chun
Dublin, CA
It appeared that our 9+ year-old garage door opener motor had begun lifting the door much slower than usual starting the last few days of 2022. I thought only the spring might need further tensioning in order to handle more of the work lifting the door, but was not sure. I called Precision mid-morning on December 29th and received an appointment that same afternoon. The technician arrive roughly in the middle of the time window given and called ahead twice to update us with his estimated arrival time. He demonstrated that too little spring tension was Not the problem (our spring apparently has several more years of useful life) and that we needed a new motor as I had feared. Some other door components needed some modest adjustment/alignment/lubrication as well, but we also decided to replace the 22+ year old original wire cables that lift the door since they had begun to fray. The technician walked us through everything he had done, demonstrated all aspects of the new arrangements to us, and programmed the two remotes (one built into our 5 year-old car and a new clip-on visor clicker for our 20 year-old car). My wife and I carried out our own tests of all aspects of the new system that we would be using with the technician to make sure we understood it. We decided not to utilize several of the higher-tech aspects of the new motor system since we did not expect to have any need for them. The entire job took about 2-1/2 hours, but everything tested out perfectly. The work was a lot more expensive than I had hoped (just an inspection, a spring adjustment, and some lubrication), but we feel that all the repair/replacement work performed yesterday was necessary and properly done. We have used Precision every year or two for over a decade to maintain and repair our garage door. This was the first major repair in many years.
- Hugh Sprunt
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Service Technician Team: Paul Brinkman
Hayward, CA
Thank you for the emergency repair and install. It was nicely done in a few hours as advertised. I appreciate very much the excellent service from your engineer Alex. He is very hard working with demonstrated skills and knowledge. However, I do have sticker shock because every piece of raw materials (springs, tubes and opener) are at least 2x more expensive than the market. In an emergency situation, customer is usually not in a good bargaining position... Excellent service but heavy mark up has greatly reduced client satisfaction.
- Eric Law
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Alamo, CA
Sterling called ahead and arrived on time. He was thorough and was able to replace our broken spring and overcome some challenges along the way. His perseverance resulted in a superior installation and a happy customer.
- Paul/Nancy DeLancey
Hayward, CA
I have used Precision Garage Door many times and every time I use them I have a great experience. I called and asked for information regarding a new opener because I was wanting to get the remotes to the opener out of my family cars. But because of the unit I had I could not add the MYQ technology. Called in and the same day Carlos came to my house. He went over the different options of the units that he had and I chose the newer model which was more money but that's ok. You cant put a price on your families security. Carlos installed the opener and did some repairs on my door which were badly needed. Carlos was a 5 star installer and was very professional. He explained the unit and how it works and had me all set up before he left. Thank you Carlos for everything.
- Chris W
Clayton, CA
Put in a garage door opener. Did a great job. Very satisfied. Little pricey, but you get what you pay for. I am good for the rest of my time in this house. Make sure you ask for the Senior Discount!
- Dan
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(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
Sheridan Abad is awesome! Very professional, excellent work.
- Marlone Padilla