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about Precision Garage Door in:
Fremont Area, CA
Precision Garage Door of East Bayhas received 278 reviews, averaging 4.86 Stars:
Fremont, CA
Product:
Fremont, CA
Your service technician John was very friendly and helpful. He showed up in the provided time window and called ahead of time to update on his ETA. The spring on our roll-up door had broken Saturday nite. I went on your site and scheduled an appointment on-line for the next day. John provided several different repair options for the repair and maintenance of our door. Work was accomplished within an hour. Cost was probably a little on the high end but the response and service exceeded my expectations-good value for the money. Thank you PGDS!
- Mark Kontich
Newark, CA
We called Precision because we received excellent repair service before. Unfortunately, the service this time was very poor. We were especially disappointed with the technician's behavior. We found him to be disrespectful for several reasons: 1) The tech continued a personal phone call when he came into our garage and did not greet us in a professional manner. 3) During repair, we heard several parts being dropped on garage floor! 4) Greasy finger prints were visible in a couple of places on our white garage door. The tech was there for about 15-20 minutes from start to finish and charged around $1100. The garage door was repaired but his work was sloppy and we were overcharged. We believe the charge was not commensurate with the work that was done.
- PZ
Fremont, CA
From the start, the agent who answered my call, LaToya, was very professional and careful to obtain my information and repeat it back to me clearly. The appointment was set for early that afternoon. Technician, Mario arrived on time, assessed the damage, and provided me with proposals for what had to be replaced immediately (broken gear in opener) and what could possibly wait a while longer (torsion springs). As the whole assembly almost 20 years old, I opted for full replacement. While testing the newly installed equipment, he found that one of the roller bearings was bad so he replaced that as well. I have no complaints with this company. Precision Garage Door Service isn't just a name, it's a description!
- Roger Whitson
Fremont, CA
Nate Lapidez did an excellent job. Was honest, professional, pleasant to talk to and he made sure the job was done right.
- Carol I
Fremont, CA
Appreciate the detailing provided to me for my garage door repair.
- JM
Fremont, CA
A couple of weeks back our garage door would not shut properly and one of the rollers came off the track. It was late afternoon. But, Precision came through for us. Our technician, Rodney was awesome! He explained the issues with our door. He offered friendly advice and suggestions. He wasn't trying to upsell on unneeded repairs. He was kind and professional. Rodney spent several hours replacing outdated parts and explained the function of the new opener. We were so happy with the service and repairs! We really appreciate Precision Garage Door Service and highly, highly recommend them!!
- Terry & Carole R.
Union City, CA
Mario called before arrival. Arrived on time and took time to listen to my concerns and questions. He went right to work repairing our door and recommending upgrades that will lengthen the performance and life of our door and motor. He is a excellent employee and an asset to your business. I will highly recommend him to all my neighbors and friends.
- Michael Finney
Union City, CA
Jose did a good and efficient job repairing my garage door. He was very thorough checking the doors working parts. He explained to me want parts needed replacing.
- Dennis Miller
Fremont, CA
David called to let us know that he was on his way. He was very thorough with his inspection of our garage door. He explained what parts needed to be replaced and he showed us the worn parts. David also took the time to answer our questions regarding preventative maintenance.
- Sarah Quismorio
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Service Technician Team: David Lopez
Fremont, CA
Had a garage door tune up done today. The two men who performed the tune up were professional, helpful and effecient.
- Dolores Upton
Fremont, CA
Great and fast service. Highly recommend.
- Althea Crozier
Fremont, CA
Precision Service immediately responded to our need to Garage door opener repair. They completed a full reinstall within a few hours of us contacting them. Professional and expert service.
- John Ganino
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Service Technician Team: Paul Brinkman
Union City, CA
These guys are awesome! We called on the evening of a holiday and they were able to come out first thing in the morning the next day. Ian was prompt & took time to explain my options, and most importantly - super honest about what is a "must do" & a nice to do. He answered all my questions & even was patient while I had him repeat it all to my husband over the phone. He was super efficient and fixed our problem. Excellent service all around!
- Yadira Salinas
Product:
Fremont, CA
The response to my call was quick. The technician Barchir Gharbi and his assistant came on 05/09 on time. They are professional and very friendly. After the investigation into my garage door problems, they offered me the options to address the issues. I weighed the options with questions. Once I decided on the option suited for my needs and signed the contract, they started work right away. It took them over 3 hours to complete the entire work. My garage door works perfectly with brand new LiftMaster 87504 opener units. Big thanks to Mr. Bachir Gharbi and his assistant!
- Joe Harris
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Service Technician Team: Bachir Gharbi
Union City, CA
James W is an outstanding individual who is quite knowledgeable and experienced in his field. James carefully looked into the problems I told him about and was able to thoroughly determine what was causing the problems. It was quickly fixed to my satisfaction!
- Daniel Gee
Fremont, CA
Amazing company. From the customer service who was professional, pleasant and was able to fit me a same day appt., to the technician Joel that called before he was going to arrive, I couldn't have asked for a more professional service. Our 20 yr + Liftmaster started having issues a couple of days prior but was able to get it to work eventually until last evening. I couldn't get the door to stay down. In the past whenever this would happen it typically was due to a windy day when a cover we have hanging in just inside our garage door would trigger the sensor to think something was in the way. However yesterday I did look to see that this wasn't the issue, albeit it was a windy evening. Of course when Joel came, the door closed without incident. After investigating, he mentioned it may be the motherboard given the age of the Liftmaster. I love how Joel throughly investigated what may be the cause, thinking outside of the box. He listened intently to my description of what was happening and answered all my inquisitive questions about the system. He did find three hinges that were cracked so had him replace those and do a maintenance check since we never oiled the hinges. After the maintenance,the door was very quiet and worked like a fine well oiled machine. Given after many attempts of opening and closing the door without any hiccups, I decided to forego replacing the Liftmaster but he was nice enough to email me the quotes for the new system. I couldn't have asked for a nice technician to come out. Very knowledge, friendly and professional.
- G. Gillen
Fremont, CA
Thanks for sending Ian out to fix my garage door, he was here within a couple of hours after my call. He fixed it and now I am safe again. Ian did a great job providing the options. Thanks Ian! Mindy took my call and was great too. I will refer friends and family. Thanks again!
- Diane Lamarre
Fremont, CA
The service was on time and very thorough and professional. I really appreciated the service from your professional service person. He was very polite and informative.
- Gary Dixon
Fremont, CA
Andrey was great. He helped us navigate through our emergency garage door repair. He was timely, courteous and efficient. Would definitely recommend him and Precision to any of my family and friends!
- Kevin Lagman
Newark, CA
I had an amazing experience with this company. Customer Service quoted me over the phone and that is what I charged. Raul did an excellent job! He was very professional and explained everything to me. I'm very satisfied with my new springs!
- Julie Smith
Product:
Service Technician Team: Raul Duenas
Fremont, CA
When I had made an appointment, the front desk person assigned a technician. And, if there was any changes of technician's base on a change of assignment that I would be notified, that never happened. Aside from that, David L. called to let us know that he was on his way. David worked meticulous in rebuilding 80% of a 24 yr old garage door. He explained what to be replace and eventually showed the worn parts. David also took the time to instruct/inform of a yearly preventative maintenance. Whereas just fix it and run (this was other companies that my neighbors had used). This would have been a 5 star for David, if not for the front desk.
- Antonio Bernal
Fremont, CA
Excellent level of professionalism before, during, and after the work was completed. They did not try to upsell me on things I didn't need, but made we aware of some potential issues that may come up soon, so that was great to know. I highly recommend Precision Garage Door.
- Hanif Subedar
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Service Technician Team: Mario Mojica
Newark, CA
The tech was here on time. He was courteous friendly and knowledgeable. He explained everything he was doing and did not leave until he was certain we understood everything! Super happy with the service!
- Robert Martin
Fremont, CA
Quickly fixed the sensor alignment, replaced the rollers and programmed the remote for multiple doors. Estimate was given before the tasks started. Satisfied with the service.
- Natarajan Velayutham
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Service Technician Team: Paul Brinkman
Union City, CA
Ian Rice is very honest, reliable and helpful.
- Johnny Marbella
Fremont, CA
My wife is a Realtor for Legacy Real Estate & Associates in Fremont. She has used Precision in he past for her customers who are very happy with the results. Our situation is that the main strong broke Thursday night before Christmas Holiday. Friday morning when I discovered our situation I thought...this is great. i won't be able to get somebody out until after the long holiday weekend. As a result I called Precision Garage Door and explained our situation and urgency. I was put on hold and after a few minutes I was told they were able to move another customer appt. in order to get our's done yesterday. 30 minutes later James arrived. He inspected our equipment and gave three options for repairing our door within 15 minutes. We accepted one of their proposals and the work started. 90 minutes later James had finished and his work was great. Yeah. Thank You James and Precision Garage Door for being there...Happy Holidays, Larry and June Burckhardt
- Larry Burckhardt
Product:
Union City, CA
Paul did an excellent job repairing our garage door! He was very knowledgeable and helpful!
- Robert J
Fremont, CA
Great service all the way around, was here 2 hours after I called. Both cables broke, spring was bad & two wheels popped off. Joel’s service & knowledge was the best, I highly recommend
- Steve D
Union City, CA
Joel came out and serviced our 13 year old garage door. It runs like new. He was very knowledgeable and informed us of what was needed. He replaced cables, rollers , and bottom brackets. He even helped me program the care remote that I was having trouble doing. He took about an hour and went through everything. Thanks Joel for getting us back on track. Literally!
- Terri P
(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
I am truly satisfied with the way Precision Garage Door has handled our garage door problem. From the setting up of the visit and inspection up to the performance and repair of garage door in its entirety, PGD truly is very professional and punctual. Technician Jose Brizuela is very knowledgeable and professional explaining his findings and what remedy is to take to fix the problems found. In addition, he made further alignment and adjustments of the garage door with his proper analysis of what was jagging the door. He deserves a raise in salary and recognition. I highly recommend Precision Garage Door. They meet my expectations.
- Corazon M. Alcantara