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Precision Garage Door of East Bayhas received 2381 reviews, averaging 4.84 Stars:
San Ramon, CA
Oakley, CA
Fast responses.
- Valeriano Marigmen
Pittsburg, CA
Blake did an excellent job, very accommodating and knowledgeable.
- Junald Abalos
Product:
Pinole, CA
We are very pleased with the ease of getting appt, the call to let us know Gabriel was on his way, his professionalism, he was pleasant, and helpful, explained everything, fixed the problem. Thank you for a job well done.
- Joan Pridgen
San Ramon, CA
Upon further research, I am convinced that I was overcharged for the work done for my garage door repair. Yes, I did agree to the repair prior to work being done. However, research leads me to believe that the work should have cost $400 - $450 based on estimates received after I became concerned about the total charge. Parts (FMV) est. $40 - $60 (2 coils), $45 - $60 (3 bearings) and $20 (1 hinge). Estimate $140 parts leaving $441.06 that I paid for labor of one hour, travel and overhead. NOTE that James did a great job, he was polite, considerate and very professional.
- Howard Goldsmith
Product:
Walnut Creek, CA
Our time slot was between 8-12. Mario called me around 9:15 to let me know that he would be arriving between 9:40-9:50. I think he arrived at 9:41. I showed him what I thought was the issue with the reason the garage door was not working (a broken hinge) but he was able to easily see that the spring had broken in half. He told me what needed to be done and gave me an estimate. He completed the work in about 30 minutes. I was very pleased with the communication, the quickness of the repairs and the professionalism that Mario displayed. I will recommend Precision to family, friends and co-workers.
- Emily Graham
Service Provided:
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Service Technician Team: Mario Mojica
Brentwood, CA
Jerry Parker was professional and took pride in his work. I would highly recommend him and his excellent service!
- Scott Wegenke
Product:
Hercules, CA
My name is Latonya, from the estimator, JP who came out first to review what I needed, to Moises, the installer, every step of the way was seamless and professional. Moises and his helper were professional, efficient and thorough on my installation. They cleaned up mess and hauled it away. I LOVE MY NEW DOOR! Great company, will definitely recommend your services. Thank you.
- Latonya Rios
Product:
Antioch, CA
It has been over a month now since James and Jerry came and repaired my boggled attempt to install a new garage door opener. I installed the opener on a Saturday and, the install was fairly easy, but the door just did not work right. The door would catch and sometimes get tweaked, not come up all the way, or go down all the way. I called Precision on Monday and was talking with an extremely pleasant and professional scheduler. She asked if they could come out the next day, Tuesday, and I explained that it would not work with my work schedule. She then explained that they have evening appointments, and that they have an opening for 5pm Tuesday. I booked the next day appointment. About 30 minutes before the appointment I received a call from James that he was on the wat and should arrive in about 15 – 20 minutes. Upon arriving, James introduced himself and Jerry, a training technician. After showing James/Jerry the new garage door opener installation and a visual inspection of the door, James (and Jerry concurred) that the problem was the spring. Based on the age, they also recommended that I replace the rollers with newer “nylon” rollers. They wrote up the contract and started the work. Less than an hour later they had replaced all parts, had the door opening and closing and started on “optimizing” the new opener setting the travel, adjusting the belt and setting the stops. They also showed me how to lubricate the moving parts. The total repair took about 2 hours and the door has NEVER work that effortlessly or quiet! James and Jerry were the epitome of professional and knowledgeable! The company needs to video these guys and use it as a training video for others. I cannot come up with one negative from this experience starting with the call to the repair service to the follow-up email asking if everything went well! Precision Garage Door (East Bay) you need to use a 10-star, rating system so I can give you a 20! Great job! Thanks! Ron
- Ron Albright
Product:
Hercules, CA
Jerry was on time, courteous, and quick on the install.
- Mark
Product:
San Pablo, CA
We had the pleasure of working with Jerry, who was extremely professional and most of all, knowledgeable about the product, which made all the difference in the world! He didn't force additional products on us, but was able to explain how purchasing an add'l product would increase the longevity of the garage door. It was a pleasure working with him! Customer service makes ALL the difference in the world!
- Sonja Scott
Product:
Hercules, CA
I called to get a quote for spring replacement and person on the phone said it would be $299.00 for the springs and $24.99 to for the service call. I said great and to schedule them to come out same day. When technician comes out he tells me that with the new springs and labor and new ball bearings that should be replaced as well and service call which is $49.99 but if the do the work they drop it down to $24.99 the total was gonna be $910.00. I was obviously shocked at the price and told him what they had quoted me and he said that I called a call center in Florida and they don’t know what there talking about. After I had told him no that I wasn’t gonna pay $910.00 he said that it would still cost me $49.99 just for them to come out. This is straight ludicrous and should be against the law. At No time did they tell me that over the phone. The technician was nice and courteous and also said they should know more about what there services entails. I will never do business with this company nor recommend this company.
- Stephen Collins
Concord, CA
The door is now ins in excellent working order. thank you very much. It should last for another ten (10) years.
- Ron Whaley
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Service Technician Team: Paulino M
San Pablo, CA
Gabriel V. Was efficient and informative. He called to inform me of his arrival time. Explained everything to my satisfaction. Also mentioned new law effective in July regarding the motor if it should fail. Thanks
- Carol Moyar
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Door Installation Team : Gabriel Van Blake
Clayton, CA
True professionals. Showed up when scheduled. Installers were cheerful and competent. New door and opener work perfectly and MUCH quieter. Highly recommend.
- Allen Schepp
Product:
Oakley, CA
I called to have the chain tightened , door lubed, purchase two openers and opener pad. I was very pleased with technician Gabe Van Blake, he was very professional and friendly. He checked the door for proper movement, gave me a quote of how much it would cost prior to work. I recommend this company.
- Melanie Ewing
Service Provided:
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Door Installation Team : Gabriel Van Blake
Moraga, CA
Quick response (I called at 7 a.m.; got 8 to noon window and tech arrived about 10:40). Mario diagnosed a failed door opener-- he even unplugged to re-set before proceeding. I was told online your service call could be applied to purchases; initially he offered half off the service call but did take off the whole amount (I believe I was told during initial call this would be the case). Nice guy -- quiet, polite and worked fast. I should have offered him a wet rag to clean his hands though-- its hard to want to shake when they're dirty! You replaced our door springs in April 2017; nothing personal, but I hope I don't have to see you again soon!
- Cathy Dausman
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Service Technician Team: Mario Mojica
Concord, CA
Your representative Mario is a true professional young man. He evaluated the problem with the garage door and clearly explained options. We agreed on the work to be done and he completed the work in a timely fashion. He is the man!
- Nick Priest
San Ramon, CA
*****
- Linda Ahmad
Pittsburg, CA
This may be my best service repair ever. Less than 24 hours start to finish. My garage door mechanism broke on Saturday afternoon. I called Precision Door and they had a technician out the next morning. The technician Mario (really nice guy) explains completely and clearly what the problem is and what is necessary. He installed the needed part, made the necessary adjustments and made sure I was happy with how everything worked. Great job, Thank you Mario.
- Ralph Spencer
Hercules, CA
Gabriel was excellent. Five star. Very professional. Garage door works wonderfully!!!Thank you. I will highly recommend precision
- Chrystal Perkins
Brentwood, CA
Five star Excellent service .
- William Doyle
Moraga, CA
I have used Precision for years I have aleays had reliable and courteous service.
- Victor Emmerich
Antioch, CA
Gabriel was flawless, polite, to the point, and his work was excellent. The garage door was jacked by the trunk lid. Before I could make it even worse - I called Precision after some quick research and was not disappointed. Thank you Precision!
- Edward Zick
Berkeley, CA
James was very helpful in adeptly diagnosing and remedying the problem. He replaced the springs and cables and installed an interior handle. Thank you
- Laura Close
Brentwood, CA
Outstanding same day service. Very professional and friendly. Our technician, Cem was very knowledgeable, friendly and a great representative of the company.
- Tim Guernsey
Product:
Antioch, CA
Haziel was on time & professional. He explained what was going on with the repair & gave tips on how to maintain my garage door. I’d recommend this company to my neighbors. If I ever need service again I will be sure to call. $$ we’ll spent ???? Thanks
- Katesha Johnson
Concord, CA
Hazel did a great job and fix my door to work perfectly thank you very much Jerry
- Jerry Garcia
Danville, CA
5 Stars Mario was absolutely the best! I needed emergency repair and he came to my home on Saturday at 8am. He was professional and efficient-great service. You should be very proud of such a fine representative of your company.
- Danville Resident
Brentwood, CA
Your tech that came to my home did a super job for me. He was very nice and respectful. The only thing I wasn't really happy with was the price. But thats my problem not your. Would love to see a senior discount. You did everything your web site said you would. Thanks C Jenckes
- Carol Jenckes
(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
The time slot I was given was 9 - 1. Mario called me around noon to say he was running late and he would arrive in about an hour and a half. When I told him I couldn't be there at that time, he accommodated me and returned soon after I returned home. He called me about 20 minutes before he arrived to let me know he was coming. He sorted out the problem quickly and also noted one of the wires connecting the sensor was bad. He repaired the wiring and "tuned" the opener. He was quick, neat and very apologetic that he was late. I was very happy with the service.
- Justine Pawlak