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about Precision Garage Door in:
Walnut Creek/680 Corridor Area, CA
Precision Garage Door of East Bayhas received 675 reviews, averaging 4.82 Stars:
Pleasant Hill, CA
Product:
San Ramon, CA
Travis was wondering and I was very happy that both doors could be done today, same day as calling.
- Kathy Butler
Product:
Service Technician Team: Travis Behn
Walnut Creek, CA
Travis was superb. He arrived on time, diagnosed the problem immediately, explained it in detail, and fixed it to our full satisfaction in a very short time period.
- Rex Beach
San Ramon, CA
I had a broken spring on my garage door. James showed up on time and was very professional. He inspected everything and gave me a few options to choose and completed the job very well. I was very happy with everything.
- Ravi J
Product:
Concord, CA
I simply needed a garage door spring replaced. Was told by the dispatcher that it would be ~$240 to replace. "Paul" came out and tried to upsell my wife on $900 worth of service. When I asked him to simply perform the service I asked for, he refused. He charged me ~$50 for the visit and left without doing anything. It is highly unlikely that I will ever call you for service again!
- Kevin Blatter
Hi Mr. Blatter, Thank you again for taking the time to chat with me and allowing us to improve on your initial customer experience. As discussed, feedback is always valuable and appreciate you passing it along. I was happy to hear that you'd consider us again for future service. Thanks again Mr. Blatter, and please keep an eye for the review link. Regards, Freddy Cespedes General Manager Precision Garage Door
Thank you for calling to clear up the misunderstanding. It shows me that you care about customer service and the reputation of your business. I look forward to receiving the link.
Walnut Creek, CA
7/24 service is true and efficient , from the first call until job done, was a great experience . I Made the call at 8 pm , James and Matt showed up next day 8:30am , James called me 30 minutes before arrival. Very professional and polite, they did the job assessment and gave me a quote for repair on a spot and not even 2 hr later job was completed. Thank you so much James and Matt !! (PDS)
- Nino Lukic
San Ramon, CA
Your technician Sheridan was very instrumental and skillful in my delicate situation with my 2 years old opener, originally installed by Neighborhood Garage door service, which stoped service in CA state. His analyses were precise and right to the point, beter than blah, blah advises from system manufacturer Guardian from Texas. My problem was actually on my springs.
- Paul Burda
Walnut Creek, CA
Paul came early. He completely explained what the problem was and my choices for repair depending on how many items I wanted to replace. He was courteous, and cleaned up well. Before he left he explained how the new opener worked. I would recommend Paul and Precision to anyone who needs their garage door repaired.
- Carolee Grove
Service Provided:
Product:
Service Technician Team: Paul Brinkman
Walnut Creek, CA
Great company. This is the second time we used them. Very fast, polite, clean. He wore a mask was on time, and the door is quieter than it ever was. I will definitely use them again and give them my highest recommendation.
- Ed Leiken
Danville, CA
very fast response and exemplary service. bottom seal and channel replaced within 24 hours of asking. Garage door also comprehensively serviced. many thanks!
- Chris Kenber
Walnut Creek, CA
Precision put in a new garage door at my home three years ago. For the second time, a roller on one side got off the track. James was the representative who came to make the repair. He was prompt, courteous and helpful in explaining what had occurred and what he had done to remedy the problem. Noting that the issue should have been corrected on the first service call more than a year earlier, he did not charge me for the repair. (As field manager, he is empowered to make this decision.) I appreciated his honesty and willingness to make things right without further expense to me. Good service can be difficult to come by; I was happy to phone the office to pass along a commendation as well as to write this review. As a customer, the experience definitely inspires me to refer the company to friends and family.
- Hilary Baxter
Danville, CA
Travis is one of the best. He is knowledgeable, articulate in describing the problems he found and the solutions he recommended. He is very skilled in repairing the problems he found.
- John Jiroux
Product:
Martinez, CA
Frist time using Precision. I have to say they live up to what we have all seen in there commercials. Arrived within the time frame they said they would. Did the full door inspection gave me best case worst case (had a broken spring) came in in the middle. Tech was very friendly explained what the process was and did the work. I will use them anytime I have a garage door issue in the future.
- Al Bartizal
Product:
Alamo, CA
I decided on using Precision Door Service after seeing several TV commercials about their business, and I'm certainly glad I did. James Walker was our technician and he was prompt and did the work much faster than I thought it would take! Our door needed springs, cable and end bearing plates. A tad pricey, but as long as the door works perfectly fine and their work is guaranteed, it's a small price to pay. We had the same door serviced years ago (2014) and literally within 4-5 months it was inoperable again. I wasn't going to call that same company back. We are very pleased with the work done by James!!
- Sabrina Titelbaum
Product:
Danville, CA
Our technician, Paul, was very courteous, knowledgeable and practiced good Covid safety measures. He talked us through what he was doing and the recommended procedures. If we need another garage door fixed in the future, we would like to specifically ask for Paul again! :-)
- Grant Donesley
Service Provided:
Product:
Service Technician Team: Paul Brinkman
Clayton, CA
The Precision Garage technician called and arrived on time at 1840 Yolanda circle in Clayton. The gentleman was very professional and efficient in his repair of my garage overhead door. Itruly appreciated his "can-do" attitude. Thanks!
- Paul Riddell
Alamo, CA
punctual AND PROFESSIONAL and most courteous thank you !!
- Richard Meldgaard
Alamo, CA
Paul was out today, just two hours after making a call for a repair. In fact, Paul called us to see if he could come out earlier than our scheduled time, which was great for us! Paul arrived on time, wearing a mask. He was polite, efficient and did a great job on the repair. I would recommend this service to others!
- Linda Knowles
Concord, CA
Travis did an excellent job of explaining his troubleshooting technique as well as explaining all of my options. I am completely satisfied with the installation.
- Pete Bardea
Product:
San Ramon, CA
Tech was on time and explained what needed to be replaced. He was friendly and worked efficiently. The bill was a lot more than anticipated so he took time go over it item by item. Home Depot, Lowes, Ace Hardware, OSH, all give veterans 10% discount. While pleased with service next time will check around for lower pricing.
- Charles Goris
Martinez, CA
Your technician, Mario Mojica, was terrific! He diagnosed the problem with my door and proceeded to fix it and explain what he had done. Very professional and personable. If ever Ineed work done again I will definitely call Precision Door.
- Denis Santos
Walnut Creek, CA
I was drawn to Precision because of its outstanding reviews and ratings. They didn't disappoint. We had one issue but I knew our garage door system was about 20 years old and was on its last legs. Paul Brinkman came when promised, identified the issues, gave me various options, we talked those options through, and a couple of hours later I had a new garage door opener, new springs, and a keypad on the outside. First rate service, great warranties ... I couldn't be happier!
- J. Richards
Service Provided:
Product:
Service Technician Team: Paul Brinkman
Walnut Creek, CA
Sheridan was incredible so professional and friendly! He explained everything and did a great job! Thank you
- Maria Amini
Service Provided:
Product:
Service Technician Team: Sheridan Abad
San Ramon, CA
I saw your ad in the newspaper, the East By Times and read reviews of your company. We had been having issues with a garage door purchased in 2008. It would open partially, stick then close. Unknown to me was that there were a slew of broken parts, notably the two springs on the 2 car door and deteriorated pulley wheels on both the single car and double car doors which no longer rolled but dragged, thus creating friction and increasing the load on the respective motors. Push came to shove when my wife backed into the double door when it stuck and rolled back down causing a pretty big dent in the door but miraculously not damaging her car. So I called and was able to secure an appointment the next day January 7th. Tim was our technician and did an excellent job. He showed me the parts that had to be replaced, explained why, and demonstrated the difference between my original stock roller wheels and the ones he replaced them with. He also reset the lift distance of both our doors so that it would not hit the stop bolt. He also noticed that one of the light sockets wasn't working and explained the likely cause and fixed that too. But the best part was he was able to nearly restore the outward appearance of the door so that it did not look like it had been pushed outward by my wife's car. Though it wasn't perfect, the only way to notice the slight misalignment of the panels would have been to go up to the door and look down at the panels to see it. When closed, it's impossible to see any misalignment and it clearly cannot be seen while driving up to and then opening the door. Yes it was "expensive" but not in comparison to having to replace the entire door. Essentially we now have a new door with upgraded components for a fraction of the cost of replacing the entire door, motor, etc. I am very pleased.
- Norbert Chu
Product:
Pleasant Hill, CA
The technician you sent did an excellent job! He explained what was wrong with my door and showed me the bad parts, He showed me what and how to lubricant my door. He cleaned up after he was done. The only change after he was done was I had a door that worked GREAT.Thank him from us! Thanks Lloyd Gunderson
- Lloyd Gunderson
Martinez, CA
Unexpected broken torsion spring Sunday morning. Garage won’t open, not even manually. Called two garage repair companies before precision door east bay. First company was AAAA and they never called me back. The second company was precision door from a different location- they offered Monday AM repair. I called PDEB at 11:30 and they promised a 2-6 pm ETA. Repairman Danny called me at 2pm and arrived at 2:20. He was done by 3pm. Garage works great. Thanks Danny!!! Price was fair for product and fast service.
- Alex Jose
Product:
Walnut Creek, CA
Our Garage door opener had an unfortunate breakage today and we were unable to open our garage door. Sheridan Abad from Precision Door Service came out on the same day (Sunday) and was able to repair our Garage door opener. Sheridan helped us move items and did a excellent job. He was friendly, clearly explained the repair needed and was a pleasure to work with. This is an example why we have stayed with Precision Door Service for so many years. Thanks!
- Theresa Jinkins
Walnut Creek, CA
You sent the right person. Good job. Dan
- Dan Black
Alamo, CA
Precision was great. They figured out the issues with our garage door and fixed them in 1 1/2 hours. Door now seems to work great- very quiet. They even helped us reinstall the codes on our cars to open the door.
- Jonathan Shaffer
Product:
Clayton, CA
My garage door has been making popping/banging sounds when closing. Called Precision GD and was able to get service the same day....what a relief. Paul arrived on time; assessed the issues (many by the way); then proceeded to work to replace..rollers, Liftmaster door opener, a few hinges and cable. So happy to have a QUIET, smooth door with battery backup and best of all, a motion detector to turn on my garage light! Highly recommend Precision GD to anyone needing help with their garage door. You will not be disappointed!
- Arlene Rosehill
Service Provided:
Product:
Service Technician Team: Paul Brinkman
(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
Replaced broken torsion spring the same day. Also made time to replace worn out rollers and cable. And installed new battery operated wifi enabled garage door opener! Now the door opens without any noise. My neighbors will likely be very happy too!
- S Wong