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Precision Garage Door of East Bayhas received 2393 reviews, averaging 4.84 Stars:
Brentwood, CA
Fremont, CA
I strongly recommend Precision Door Service to anyone who is having problems with an existing garage door or anyone who needs a new one. Also I would like to give my highest commendation to technician Alex Kogan who did the work. On Friday, December 13, 2019, I called Precision because the motor in my garage door opener was making some crunching noises. Precision promptly answered the phone without my having to listen to a lot of voicemail prompts. They set me up with an appointment for Monday, December 16. At the appointed time, technician Alex Kogan arrived and examined my garage door. He identified a number of problems with the door which included defective rollers, bearings, and torsion springs. Alex went right to work in repairing all of these problems and completed the job in 1.5 hours. Alex demonstrated the highest level of professionalism in the way he interacted with me, the way he identified the problems, and the way he completed the job in a timely manner. In addition, Alex had all of the necessary parts in stock on his truck. There was no need to back order anything.
- Robert Bynum
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Danville, CA
First name in PB hone search
- Edward Ritchie
Danville, CA
I am very happy with the service I received! Excellent work! prompt to arrive, efficient and professional. I would definitely use again.
- Roseanne Steffes
Hercules, CA
Jerry provided me with a very detailed report of repairs needed to get my garage door working again. He was knowledgeable and professional — making sure I understood all the processes. Five Stars!
- Alice Wiley
Fremont, CA
Mario was great. He was on time, friendly, thorough and explained everything clearly. He finished the job quickly. My garage door is working again. Thanks Mario
- Stephen Han
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Service Technician Team: Mario Mojica
Pleasant Hill, CA
I was very distressed as to how I was treated by the technician who came out to fix my garage door. He came at me with all guns blazing - quoting me an outrageous price, and doing it quite aggressively. I was shocked at both his manner and the price. He agreed finally just to do the minimal amount of work, and that still was a sky high amount of money. Just to cut the tangled cable so that the garage door would close would cost me $400 he said!!! After much discussion, during which the technician became increasingly more belligerent, he "called" the boss, and the price came down $100. I felt very bullied and taken advantage of. I would NEVER advise anyone using this company without getting at least two other quotes from other businesses. Being elderly, and a woman, I felt that he saw a "gottcha" opportunity, and went in for the kill. UPDATE: I just ended my phone conversation with Pat, who was following up my complaint about the service I had received from his company. He agreed to refund me some of the cost of the garage door repair, as I felt that I had been significantly over charged. I much appreciate his caring about his customers and wanting to make things right. Brenda Sakofsky
- Brenda Sakofsky
Moraga, CA
The 4 hour window is really large and I understand initially for the appt but day of and closer to start of window, a narrowing of the window would be helpful. I had a 1-5pm window so I left work at 12:45. At 4:20 with no contact, I called and was told, yes you are next and it should be soon. At 5:30 the technician called to say he didn't realize he had this appt and it was written on one of his manifests (or whatever your process is) and he was 30 min away. So at 6pm he shows up. He fixed my door but I am not convinced he oiled everything as I asked. All the hinges on the door panels still squeak and it seems pretty noisy when opening/closing considering it was just repaired. I will say the tech was very nice and apologetic and gave me a discount for the miscommunication.
- Kristina Botsford
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Moraga, CA
Our garage door was not working properly. It came down on the back of my van as I was backing out one morning. This caused the bottom seal to slightly break. I called Precision the next morning and 4 hours later, Garrett R. came to fix my garage door. Garrett was fantastic! He was friendly, knowledgeable and able to fix my garage door in a timely manner. He also gave me great tips on how to keep my garage door running smoothly! I will definitely call Precision again if I need their help in the future!
- Khae Cheng
San Leandro, CA
Thanks for the new lift master garage door opener. James the tech was outstanding, his knowledge and workmanship was cool to watch. He's also a great guy. Thanks james. Thanks percision. no more RS doors. Co.
- Edward Terin
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Livermore, CA
We have used Precision on the past & did such an exceptional job we called him hem again! Jerry was excellent! Came on time....explained what he found & what needed to be replaced or fixed! Very knowledgeable about parts & equipment! Had me check it out before leaving & explaining what to look for on our other garage doors! Thanks for getting me an appt so quick too...as couldn’t park in my garage until fixed! Ann & Don
- Ann & Don Mazzone
Brentwood, CA
Your technician was courteous, efficient and thorough. We are very satisfied and will definitely let our friends and family know about you and the great service.
- Denise Ray
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Rodeo, CA
Wowza! Professional, friendly and timely. I had heard about Precision from a person whom I was sitting next to at a tire shop. Months later, when I needed to have a loud noise corrected after dinged my door when I bumped into it with my car, Precision was there to the rescue. James straightened the door panel out and did a general service on my door. He also put in new rollers, which have ball bearings in them that allows for less stress on the door and engine. I highly recommend James W. and Precision. Reasonably priced and great quality work!
- A. Shaw
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Brentwood, CA
Quick response, quality work, reasonable price. I would recommend them to anyone ????
- Vernon Crowl
Oakland, CA
Garrett - arrived as scheduled, very patient and focused on getting our repair done. He explained all of the options available and clearly explained the value of each component recommended. Precision will be our go to for garage service going forward! Thanks Garrett!
- Dahali Moodie
Walnut Creek, CA
Mario and his colleague did a great job explaining the problems with my old non-functioning door opener and the options for repair and replacement. They worked efficiently, finished the installation of the new opener and door springs within the estimated time, cleaned up the area, and then walked my wife and me through the installation of the iPhone app and the operation of the new opener. We were very happy with their work!
- James Mills
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Service Technician Team: Mario Mojica
Dublin, CA
The garage door spring was busted for which I got an approximate quote on chat before calling in a tech. The quote was around $350 but the actual tech had several different recommendations and came up with a bill of $1200. We asked him to change just the springs and he started the work. When the job was done to our surprise the bill had an additional charge of $125 for knockout bearing. Our garage door never had one and we never agreed on getting one. It was definitely a rip-off. From the beginning to the end the technician just tried his best to convince us to get more and unnecessary work done. Definitely not happy with the service and won't fall for it again.
- Divya Chhabra
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Fremont, CA
Excellent service performed by service person (Paul). Thank you for keeping client informed of arrival time and being on time.
- Shirley Sill
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Service Technician Team: Paul Brinkman
El Cerrito, CA
excellent skillful quick service. thank you.
- Clayton Radke
Fremont, CA
The moment your Technician Jerry arrived at my home and looked at the job that I need him to do I was impressed, I was impressed on his approach. He didn’t rush the job rather took his time to explain what he was doing. He can be highly recommended.
- Ernie Andails
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Discovery Bay, CA
Wow!!!!Talk about a REAL device company. The person scheduling as well as the technian!Top notch and way ahead of their competitors.I received same day service and also got a great technian,Mario.So,if you need a good service in a timely manner...Call Precision Door...
- Mark Ryan
Martinez, CA
I used Precision like 10 years ago for some maintenance but then ended up using another company for a new motor a couple of years ago mostly because I forgot who I used previously. Today a spring broke on my huge steal insulated double door. Initially I couldn't get it open even with pulling the emergency lever. It was way too heavy for one person. So I called this other company that installed the motor and told them, "I have an emergency. Can't get the door open". "Sorry they told me. We are booked four days out". Next I called Precision and they sent someone out within 3 hours. In the meantime I went on youtube and figured out how to open a door with a broken spring so I could get my cars out. Garrett from Precision showed up and handled the repair for a reasonable price. Here is the bottom line. If you pick a garage door company for a door, a motor, whatever and they don't have an emergency service setup like Precision has you'll be calling Precision anyway if something goes really wrong and you need same day service. Save yourself the trouble and just go with Precision. Garrett was super nice and an expert at handling everything and Precision cared that I needed service right away. Thanks Precision you guys rock!
- Sean K
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Oakland, CA
From the initial call in the morning to the installation in the afternoon, Precision Door did an incredibly professional and great job. The company is definitely focused on customer service. Would highly recommend them.
- Chris Lalli
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Dublin, CA
Excellent Job with plenty of answers to our questions about safety and security.
- Hugh Sprunt
Berkeley, CA
The service person Garrett Reece was excellent and very efficient. He was able to assist me with my needed repairs and did an lent job. I would recommend Precision to anyone. Michel de Latour
- Michel de Latour
Dublin, CA
Paul Brinkman, the technician who worked on our door, did an excellent job! He clearly explained every step of the process, presenting us 3 different options to choose from without putting any pressure on us. He was friendly and he meticulously completed the job to our satisfaction. Thanks Paul for a job well done!
- Lynette
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Service Technician Team: Paul Brinkman
Concord, CA
My service tech Gabriel was very professional, detail and polite. He explained everything that needed to be done to get my garage door to function properly and when it came to the price, he gave me three options to decide from as I didn’t have a garage door opener to operate my garage remotely. I truly praise Gabriel’s service and punctuality. I 100% recommend Precision Garage and Door services for any garage issues and needs!
- Mauro Gonzalez
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Door Installation Team : Gabriel Van Blake
Danville, CA
Sheridan Abad was knowledgeable, professional and fast. My experience was outstanding and would recommend Precision to anyone in need of garage dor service.
- Devin King
San Ramon, CA
Called to let me know the tech will arrive within 30 to 40 minutes. Gabriel was friendly, courteous and knew what was causing the problem within 10 minutes. He worked fast and when he was done, he explained everything throughly.
- Elaine Ahn
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Door Installation Team : Gabriel Van Blake
Union City, CA
Service was great Paul was professional and informative The door works better now than it did when it was brand new
- Larry Rohrbacher
(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
Service person on time very knowledgeable and was done in about 2 hours.
- Manuel Misquez