Garage Door Repair in In Walnut Creek, Pleasanton, Fremont, Oakland, Hayward and Surrounding Areas - Page 55

Lawrence Lazaro

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Sheridan was very helpful and knowledgeable. Looking forward to see him again once we decided on what to do.

Chris Cowles

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very good efficient service!!!Thanks

Daryl Silva

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision door Came out on Saturday afternoon and corrected Door from not opening.Broken spring! Same day service!!!

Barbara Cunningham

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very happy with excellent service. Bravo Mario!

Lori Rochin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Paul did an excellent job installing our new garage door opener and repairing the rollers on our garage door. He did everything quickly and efficiently. He left his work area clean and explained the operation of our new opener. He helped us with programming and explaining the phone app. We are very satisfied customers.

Barbara Merchant

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Travis was running late with the customer before me so he called to let me know the situation and then arrived when he said he would. I needed a lot of work on my garage door, new springs, new cables, a couple of new hinges, etc.. Travis explained everything and although the price was a surprise I had him do the work. Travis did an outstanding job.

Ronny Marshall

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The BEST!!! My tech was a wonderful guy. God Bless Ukraine!

Daniel Dias

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Lorenzo was our service technician today. He called ahead, was on time, and walked us through the recommended service. He was very polite, professional, and solution AND customer focused. Repairs were made. He had the parts and time blocked out to complete it all. We appreciated his service and highly recommended this company AND Lorenzo! Thank you!

Sung Chun

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician came by and was rude from the beginning and basically said I need to replace everything except the door and the opener at a cost of 1300 and all I need is the springs replaced. When I called they said fixing each spring would just cost 269 or so but after the person came to fix, the cost was much different. When I asked to speak with a manager, he asked me to call the office and he left. Very poor service.

Brian Mayall

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Lorenzo did a great job diagnosing our opener problems, fixing them, doing basic maintenance, and identifying potential problems without inappropriate sales pressure. He even found a way to avoid unnecessary expenses! I am pleased I selected Precision, an East Bay located service, for this job.

Carlos Jahen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our service tech was Andrey Brodsky. He was outstanding!, Courteous and professional in his craft. He replaced our old and burned garage door opener. We decided to also replace the the large spring, the cables, the remotes & keypad. The old system was installed in 2004. it was time to replace them all. So glad we did. The cost was very reasonable. It only took under 1.5 hours to replace them all. Thank you!

Jody Vegas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Another attempt at price gouging. $1000-$2000 estimate for a broken spring, depending on how far we wanted to take the repair. Had another company come by and is fixing it for $395 total final price. Wish I would have read the other reviews about my Tech before he got here. I would have cancelled. Apparently others have had the same experience. They must work on commission.

Michelle Mason

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Travis did an excellent job at repairing our garage door. I requested same-day service and he came out within two hours of the request. He assessed the problem, thoroughly communicated the problem, and recommended what exactly needed to be done. He informed me of the price to replace and repair the door. I opted for the repair as I wanted to keep the cost down. Travis installed brackets, plates, wires/cables, rollers, springs, and struts - I may be simplifying here because it was a little more involved than as I described. Overall, the issue was fixed and our garage door is as good as new and strongly reinforced! Travis is professional, prompt, proficient, and kind. I highly recommend Travis for your garage door issues. Five stars!

Ed Leiken

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have used this company over and over and they are wonderful. Fast, polite, do not overcharge, clean. I HIGHLY recommend them. Especially Sheridan who came out the last two times. Great guy!

Rodney Merrill

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Sheridan and Lorenzo came promptly, explained what repairs were needed, and did a quick and good job. I appreciated their friendly approach.

MY

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Pretty stressful start to the wknd when our garage door’s overhead torsion spring cracked. Called Precision and was lucky to get in their books for same-day service. I was slated from 4-8p window but got even luckier when Travis Behn showed up at 2pm. He came over and was very courteous and built trust right away. He qualified us and assessed everything 100% before making the right recommendation. He did not pressure us but instead guided us into what was the best solution. Pricing was very fair and Travis worked expeditiously to get the job (torsion springs, shaft, rollers/wires) done in about 2.5-3 hours. Garage has never operated this well and he even made recommendations for future longevity. Highly recommend Precision and Travis!

Curtis Gross

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Had a broken spring and needed same day service. Called at 6am on a Saturday and talked to a live operator. She got an appointment for 10am, that was awesome. Travis was my technician and he really knew his stuff. My garage opener was 20 years old. Travis replaced everything from the springs to a new opener. Loved the service and will recommend. Thank you Curtis Gross

Anantha Sankaranarayanan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent work by Mr. Moises. Many friends in the Eastbay area gave me good opinion about Precision Garage door Service. Right on time to start the work and completed the installation within the time window (10 am to 2.00 pm). The door works great and new motor with WiFi camera and backup battery all working perfectly fine. No noise while operating the door. The most reliable contractors for fixing garage doors.

Kristin Posey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very pleased with my experience today specifically with the technician Sheridan Abad. He was prompt which was greatly appreciated. He was knowledgeable and took the time to explain what was needed to keep my garage door functioning properly. I would definitely recommend Precision Garage Door to my family and friends.

Linda M.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My door and the associated hardware was in really bad shape. Technician Travis did an excellent job. He replaced the springs, rollers, cables, etc. It works like it is new.

Nick Gums

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Sheridan was early for my appointment. He was fast and professional. I would use precision door service again and I would recommend them to a friend

Tim Hogan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tech was awesome, helpful and professional. Rare combination, thank you.

Mark Good

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Well, the call center experience when I booked the repair appointment was pleasant and professional. The technician (I'll keep his name out of it for now) called and showed up as promised. Good job, that's better than most services companies I've experienced. Then it fell apart. When the tech pulled up I greeted him with a warm "goodmorning!". He sort of stared and said "what's the problem". I quickly surmised his dour disposition was going to make this a harder than it needs to be experience, I told him the problem was the door would infrequently stop descending and return to the up position and that the light would blink as if the door had hit something or the photo eyes were blocked. I then told him I checked the photo eyes for blockage and also lubricated the rails, hinges and rollers but would still get the infrequent problem. With respect to the tech, he sort of grumbled and then spent a least 3 minutes examining the door. My garage door is rather large at 22.5" wide. It has 4 banks of roller springs and a good amount of hinges and rollers so I expected any repair might be higher than a normal residential door, but I was ready for that but what he told me following the lengthy examination was a bit surprising. The tech systematically pointed out that every spring had to be replaced and all the roller too; that they were past their useful life (I bought the house about 3 years ago and the garage door system looked almost new although I don't recall what the disclosure statement from the previous owners said. Perhaps I can look that up later). He then told me the springs are a special order item with a minimum 8 week order time and, get this, your company would have to remove them and I would be without a garage for at least 10 weeks. Ouch! I asked the tech "how much are we looking at $". He said he would prepare a bid right now, took out his tablet and within a couple minutes told me "$6,221.66" and would email the estimate too me (which he did, your technology is good). He also mentioned that the service charge for his trip was $49.95. So after a whole 10-15 or so he was off and I was left to consider the estimate and accompanying 10 week disruption. After a couple of hours and a little internet research I came to the conclusion that I could buy a new door for that much and have it installed in a day! I then sought another opinion. I called the next "leading" overhead door company for an appointment next day (my garage door continued to operated as normal during that time). As is too often the case in residential service, the tech was a no call no show after having a very pleasant call center experience booking the appointment (that company had good IT too). I then looked for "a local guy" as they often take real ownership of there relationship with the customer (my opinion anyway). Brian showed up 5 minutes early, was clean cut, professional and just plain friendly. I explained the problem to him. He listened intently and looked over the door as we lowered and raised it. He quickly commented that the door and rail system looked "brand new" and that garage door opener was "the best of the market". He then looked me in the eye and smiled, saying "you have a loose photo eye. He proceeded to show me that the wing nut holding one of the eyes was loose and would would occasionally wiggle in and out of alignment as the door moved up and down. He showed me how to check alignment and check for power. Wow! I asked how much and he said his trip charge was $19.95. Now that's a world class experience and he has my business for life and I've already shared his contact information with several family members in the area. No saturation TV advertising or SEM for Brian (by the way shelter in place orders have long since expired and the CDC very early established that the valve type respirator your tech wears in the TV ad was the type that should not be worn to protect transmission of COVID...sorry just had to get that in) Perhaps your company might wish to rethink how you compensate your technicians. I suspect the tech who came to my house was more motivated by the commission than actually prescribing what was best for the customer and ultimately, the reputation of your company and future potential business. Please let me know if I should repost this on Yelp. Thanks and no service charge for my recommendation. PS: my garage door has worked beautifully since Brian was here.

Scott Wiltsey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Highly Recommend Precision Door Service - they came the same day we called and worked late until our door was repaired! The technician Joel Flores was very knowledgeable, friendly and efficient. Thank You!

Tim Campbell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent work by Sheridan Abad. He was very informative and communicative with the problems with my garage door and fixed it so that it works like new. Two thumbs up and a five star rating from me.

Anil Kumar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Sheridan accurately diagnosed the problem with our garage door. He was professional and very knowledgeable. He had a positive attitude and went above and beyond to fix the problem. We highly recommend him.

Pablo Sanchez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I would like to commend Mario Mojica for his professional work in repairing my garage. He is very courteous and explained in detail on what he will be doing before he presented to the quote for the cost of the repair. He gave me choices for a minimum repair to the optimal work on the garage. He gained my confidence by showing his expertise and most of all his transparency and honesty. Kudos to him. Good way to banner him that reflects the image of the company.

Ann Mooney

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service we received today was outstanding from start to finish. I called this morning with a non-functional door and same-day-service resulted in a complete fix. From the friendly and totally competent Willow who answered my call to the fabulous technician (who I believe is Ismael Lopez) who fixed it promptly and with a great attitude, we could not be more happy. Thank you very much.

Julius & deng Cantillep

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician is on time which is great! I told the guy that all I want is to make a minimal repair like adjusting/aligning the dented right vertical rail which cause the rollers on the left to disangaged so that it will function how it used to be. I was really dissapointed when the guy give me the estimates and option, telling me so many parts need to be replace which will cost me $1,500-$1,800. I decided to decline their estimates in spite me of paying $49.95 for their visit because I knew this company also makes profit out of the parts, hoping they knew how to listen what their customer wants and be truthful enough. In the end I contacted another company with FREE estimate, this guy is so awesome he told me there is no parts need to be replaced. I told him you might need to replace the dented right vertical rail, he said no, what this awesome guy did is just make it straight again. He made my garage door aligned center, adjustments for the gaps and checked all moving parts works properly....now my garage door works flawless and even gave me a 2 years Off Track Warranty. The repars only cost me $300.00! Just being honest in my comments and ratings.

Roni

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Travis was a complete professional! He gave us our options and costs right up front and then proceeded to complete the work quickly and efficiently. He helped us set up our smartphones and gave us a quick training class that was easy to understand. He cleaned up after himself and left us happy and satisfied!