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about Precision Garage Door in:
Pleasanton Area, CA
Precision Garage Door of East Bayhas received 323 reviews, averaging 4.82 Stars:
Livermore, CA
Product:
Livermore, CA
Called for an emergency appointment. The wheels went off the track on one side of my garage door. Paulio was out in good time and walked me through the options, He then took care of the problem very quickly. It now runs quietly again and I would highly recommend Paulio and Precision Door!!
- Anne Magario
Product:
Livermore, CA
Excellent service by Travis
- Greg Dipeso
Product:
Service Technician Team: Travis Behn
Livermore, CA
The motors on my two garage doors were wearing out and not working properly. Travis Behn responded and we discussed options. I opted for new motors, springs and some minor parts. Travis was great. Very knowledgeable, professional and friendly. I enjoyed chatting with him. After the install, he helped me set up the phone app, showed me how everything functioned, and took the time to answer all of my questions. Great service. I’m happy with the experience.
- Tim Kuchac
Product:
Service Technician Team: Travis Behn
Dublin, CA
Excellent service. Service tech was very nice and efficient.
- Judi Hollison
Dublin, CA
The Tech Brinkman, was professional and quick with his installation and took time to explain all the features of the new opener
- Andrew Walker
Product:
Service Technician Team: Paul Brinkman
Livermore, CA
Terrible Quote. You quoted $2,000 to fix a broken garage door cable. 2nd company came out and fixed the cable (changed out the spring coil too) for $400
- Robert Van leer
Hi Mr. Van Leer, Thank you again you for reaching out and allowing us to make things right, We apologize for your terrible experience. We like to have happy customers. Per my email from 10/17....the $69.95 service fee to your Visa ending #5659 should have rebated back to your card by now. As mentioned before we appreciate when customers feel comfortable enough to shop around. We like our customers to make informed decisions without pressure. While we are not the most expensive, we are not the cheapest (we do not want to be), but we do try to be very professional and stand behind our work. Regards, Freddy Cespedes General Manager Precision Garage Door Service
Dublin, CA
Our technician Travis Behn was very professional, called before arriving, and explained clearly what needed to be done. He was very quick and gave me valuable tips on maintenance that should extend the life of the the garage doors.
- Alvin Huggins
Livermore, CA
Antonio was courteous and professional. He answered all our questions and helped us pick what we needed for our new garage door opener. Thank you for all your help! Very satisfied with everything!
- Mike Dapuzzo
Product:
Service Technician Team: Antonio Mendoza
Livermore, CA
Garage door stopped working! Called Precision and Jose Brizuela Lopez arrived approximately 2-3 hours after I called, which was well within the "window" I was told a tech would be out. He inspected the door (27 years old) and explained several ways to "fix it", offering pros/cons of each. I opted to do all to fix it. He was done in less than 1 1/2 to 2 hours. He explained everything thoroughly, door works - the whole process start to finish was easy. Highly recommend Precision.
- Cindy Soburn
Livermore, CA
Our tech was efficient and very helpful. He took the extra time to explain all the features on the new garage door opener that he installed, along with making sure all our devices were connected properly.
- Pamela Caselli
Product:
Dublin, CA
Precision, arrived quickly less than an hour after I called for service. The technician was thorough and explained exactly what my options were. He cleaned his work area, and after all I had him do was done and leaving within 2 hours. He explained what he did showed me the work, and discussed how to use the new product and left information on who and where to call if a problem arrises. I was left with 3 remotes instead of the customary 2. Very very pleased with this company. I have used them in the past although a long time ago, but the service and quality has never changed. Thank again!!!
- Eric Jones
Product:
Pleasanton, CA
Sheridan arrived and installed a new garage door opener. He was efficient and worked quickly. Very good job. Would recommend Precision and Sheridan without reservation.
- Richard Estevez
Product:
Service Technician Team: Sheridan Abad
Livermore, CA
Great service, came within 4 hrs after I called! I can’t express enough how much that means to me since I was unable to close my garage door. Thank you Technician Travis Behn! You’re the Best! Catherine ????
- Catherine Yung
Dublin, CA
Your technician Alex was courteous, professional and very competent. I am glad that I can always call Precision Garage Door when I am in a bind. Thank you.
- Cary Kihara
Pleasanton, CA
Travis was our technician. He did an outstanding job of explaining the problems we had with our current garage door opener and the benefits of going with a newer model. Since our opener was about 10 years old and was starting to have problems we decided to replace it. Travis did a replacement and set us all up connecting to the new system. We are very pleased with the whole process and with Travis.
- Mary Mayer
Pleasanton, CA
Fantastic response on the phone and when the service rep arrived! Jeff w told me what I needed gave me a quote and repairs were made to my satisfaction! I have left 5 star reviews on google and yelp! Precision garage door is my go to place whenever I or any friends or family have a problem with their door! Thanks again Lenard caffey and family
- Lenard Caffey
Dublin, CA
Chose because had installed my garage door originally. Joel was polite and very knowledgeable. I was very satisfied with his work. Thank you, Herman Ortega
- Hernan Ortega
Livermore, CA
great job.
- Krystal Hill
Product:
Service Technician Team: Brandon Taylor
Dublin, CA
I was offered an accurate and honest assessment of the problem with my garage door. They let you decide to forward with the repair or not. Thank You !
- John Beg
Livermore, CA
I am very happy with the service repair to my garage door. Sterling was the technician who work on our door. He call ahead of time and arrived when he said he would was very pleasant and friendly and explained everything and gave me an option of work and quotes. He replaced the springs, rollers, bearing and bar. We have had this door for over 20 years and it need most of the hardware replaced. He did a thorough job and explained everything he did to our door. Very pleased with the service.
- Rex Anderson
Product:
Pleasanton, CA
Called this morning and they came out today to fix our garage door. Great service!
- TB
Pleasanton, CA
Tony was professional, informative and solved our garage door problem. We needed a new motor/mechanism on one garage door. He installed that AND fixed an outdoor key pad, syncs to two cars and two doors. He took time to explain and show us how to make it work. He also provided information on new garage doors in which we were also interested. Thank you, Tony!
- Linda Neyer
Product:
Pleasanton, CA
I was quoted option 1 ($970) or option 2 ($1350) to replace 2 springs with a 15K cycle rating. This is very expensive compared to other garage repair shops.
- Sean Du
Hi Mr. Du, Thanks for sharing your customer experience. I'm sorry to hear you felt that quotes were high, but happy to hear you did not feel pressure to move forward. We provide no-pressure options. They are not required and or mandatory to do. We encourage any customer to call around if they feel inclined to do so. But to your point, garage door repair is not cheap. We are not the most expensive company out there, we are not the cheapest (we do not want to be), but we do try to be very professional and stand behind our work. If you like to give us a call to discuss further, please do. Ask for Freddy. 510-785-9195. We'd love to see if we can improve on your experience and or clarify. Thank you for choosing Precision Garage Door Freddy Cespedes General Manager Precision Garage Door
Dublin, CA
Dishonest and rip off. I found this from diamond certified and saw the website claim the company ensure for the door operating as long as I own the property. So I called and ask for spring replacement which I'm told for only $250. However technician came out and quote me on several options ranging from $900+ (1 year warranty) to $1800+ (3 years warranty). He told me to replace other parts which he think should be replaced in order for the spring to operate properly. After talking to several other companies the quotes are from $500 to $900. They told me other parts are still fine and one even offer me lifetime warranty for a premium quality of spring brand.
- Anonymous
Hi Jeff, Thanks again for speaking me back on 2/10. I'm glad we were able to clarify and improve on your customer experience. You should have received the rebate back on to your card by now. That being said, if you feel your experience improved feel free to update review and or remove. Thank you! Freddy Cespedes General Manager Precision Garage Door
Thank you for the call and follow up Freddy. I understand your company provides an above market premium quality of service and part, agreeing on the pricing offered now.
Livermore, CA
I like your service technician's work and attitude. I am a little disappointed at only a 5% discount for seniors, instead of the usual 10% discount for seniors.
- Ramsey Chun
Dublin, CA
It appeared that our 9+ year-old garage door opener motor had begun lifting the door much slower than usual starting the last few days of 2022. I thought only the spring might need further tensioning in order to handle more of the work lifting the door, but was not sure. I called Precision mid-morning on December 29th and received an appointment that same afternoon. The technician arrive roughly in the middle of the time window given and called ahead twice to update us with his estimated arrival time. He demonstrated that too little spring tension was Not the problem (our spring apparently has several more years of useful life) and that we needed a new motor as I had feared. Some other door components needed some modest adjustment/alignment/lubrication as well, but we also decided to replace the 22+ year old original wire cables that lift the door since they had begun to fray. The technician walked us through everything he had done, demonstrated all aspects of the new arrangements to us, and programmed the two remotes (one built into our 5 year-old car and a new clip-on visor clicker for our 20 year-old car). My wife and I carried out our own tests of all aspects of the new system that we would be using with the technician to make sure we understood it. We decided not to utilize several of the higher-tech aspects of the new motor system since we did not expect to have any need for them. The entire job took about 2-1/2 hours, but everything tested out perfectly. The work was a lot more expensive than I had hoped (just an inspection, a spring adjustment, and some lubrication), but we feel that all the repair/replacement work performed yesterday was necessary and properly done. We have used Precision every year or two for over a decade to maintain and repair our garage door. This was the first major repair in many years.
- Hugh Sprunt
Product:
Service Technician Team: Paul Brinkman
Livermore, CA
Every part of our experience with Precision was excellent, from the e-mail in response to our call, to the visit from the repairman - who arrived a few minutes early! The problem was easily fixed, but he took the time to explain carefully steps we should take to prevent future problems.
- Sharon Gardner
Pleasanton, CA
Mario did a great job.
- John
Pleasanton, CA
Precision is great! I called about an appointment in the morning and had a technician on site this afternoon! The main spring on our garage door broke so I needed some major repairs. Their technician, Sheridan Abad, was super friendly and professional and gave me 2 quotes. He explained both options in great detail without trying to push me towards the more expensive repairs. I was afraid he'd have to order parts and come back another day, but he had everything with him in his truck and was able to change my one spring to a 2-spring system within about 1 hour. At the same time, he changed all the wheels to better, quieter ones, greased everything and serviced the garage door motor. The door seems to run way more smoothly, is quieter and maybe even a little bit faster. I couldn't be happier and would definitely recommend Precision.
- Antje Fowler
Product:
Service Technician Team: Sheridan Abad
(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
Holy smoke!!! Garage door cockeyed and won’t open at 2pm on Saturday. Called and they made an appointment for 2:30 -6:30. Then Jose called & said he’d be there in 20 minutes. Got here at 2:50. Looked the door over, gave the estimate, we said OK. He replaced the spring, cables, plastic things that travel up & down. Fixed the track that was dented (we thought beyond repair) and assorted other parts. We paid him and he was on his way at 4:15!!! Their commercial is no BS. Saved the day. Thank you so much. Kim Ancira
- Kim Ancira