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about Precision Garage Door in:
Pleasanton Area, CA
Precision Garage Door of East Bayhas received 301 reviews, averaging 4.83 Stars:
Pleasanton, CA
Product:
Pleasanton, CA
I was quoted option 1 ($970) or option 2 ($1350) to replace 2 springs with a 15K cycle rating. This is very expensive compared to other garage repair shops.
- Sean Du
Hi Mr. Du, Thanks for sharing your customer experience. I'm sorry to hear you felt that quotes were high, but happy to hear you did not feel pressure to move forward. We provide no-pressure options. They are not required and or mandatory to do. We encourage any customer to call around if they feel inclined to do so. But to your point, garage door repair is not cheap. We are not the most expensive company out there, we are not the cheapest (we do not want to be), but we do try to be very professional and stand behind our work. If you like to give us a call to discuss further, please do. Ask for Freddy. 510-785-9195. We'd love to see if we can improve on your experience and or clarify. Thank you for choosing Precision Garage Door Freddy Cespedes General Manager Precision Garage Door
Dublin, CA
Dishonest and rip off. I found this from diamond certified and saw the website claim the company ensure for the door operating as long as I own the property. So I called and ask for spring replacement which I'm told for only $250. However technician came out and quote me on several options ranging from $900+ (1 year warranty) to $1800+ (3 years warranty). He told me to replace other parts which he think should be replaced in order for the spring to operate properly. After talking to several other companies the quotes are from $500 to $900. They told me other parts are still fine and one even offer me lifetime warranty for a premium quality of spring brand.
- Anonymous
Hi Jeff, Thanks again for speaking me back on 2/10. I'm glad we were able to clarify and improve on your customer experience. You should have received the rebate back on to your card by now. That being said, if you feel your experience improved feel free to update review and or remove. Thank you! Freddy Cespedes General Manager Precision Garage Door
Thank you for the call and follow up Freddy. I understand your company provides an above market premium quality of service and part, agreeing on the pricing offered now.
Livermore, CA
I like your service technician's work and attitude. I am a little disappointed at only a 5% discount for seniors, instead of the usual 10% discount for seniors.
- Ramsey Chun
Dublin, CA
It appeared that our 9+ year-old garage door opener motor had begun lifting the door much slower than usual starting the last few days of 2022. I thought only the spring might need further tensioning in order to handle more of the work lifting the door, but was not sure. I called Precision mid-morning on December 29th and received an appointment that same afternoon. The technician arrive roughly in the middle of the time window given and called ahead twice to update us with his estimated arrival time. He demonstrated that too little spring tension was Not the problem (our spring apparently has several more years of useful life) and that we needed a new motor as I had feared. Some other door components needed some modest adjustment/alignment/lubrication as well, but we also decided to replace the 22+ year old original wire cables that lift the door since they had begun to fray. The technician walked us through everything he had done, demonstrated all aspects of the new arrangements to us, and programmed the two remotes (one built into our 5 year-old car and a new clip-on visor clicker for our 20 year-old car). My wife and I carried out our own tests of all aspects of the new system that we would be using with the technician to make sure we understood it. We decided not to utilize several of the higher-tech aspects of the new motor system since we did not expect to have any need for them. The entire job took about 2-1/2 hours, but everything tested out perfectly. The work was a lot more expensive than I had hoped (just an inspection, a spring adjustment, and some lubrication), but we feel that all the repair/replacement work performed yesterday was necessary and properly done. We have used Precision every year or two for over a decade to maintain and repair our garage door. This was the first major repair in many years.
- Hugh Sprunt
Service Provided:
Product:
Service Technician Team: Paul Brinkman
Livermore, CA
Every part of our experience with Precision was excellent, from the e-mail in response to our call, to the visit from the repairman - who arrived a few minutes early! The problem was easily fixed, but he took the time to explain carefully steps we should take to prevent future problems.
- Sharon Gardner
Pleasanton, CA
Mario did a great job.
- John
Pleasanton, CA
Precision is great! I called about an appointment in the morning and had a technician on site this afternoon! The main spring on our garage door broke so I needed some major repairs. Their technician, Sheridan Abad, was super friendly and professional and gave me 2 quotes. He explained both options in great detail without trying to push me towards the more expensive repairs. I was afraid he'd have to order parts and come back another day, but he had everything with him in his truck and was able to change my one spring to a 2-spring system within about 1 hour. At the same time, he changed all the wheels to better, quieter ones, greased everything and serviced the garage door motor. The door seems to run way more smoothly, is quieter and maybe even a little bit faster. I couldn't be happier and would definitely recommend Precision.
- Antje Fowler
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Service Technician Team: Sheridan Abad
Livermore, CA
Great job and service. Very honest and professional. Thank you
- Diana Wahl
Livermore, CA
Ones again Precision door service gave excellent service! Their tech, Antonio Mendoza was so knowledge, friendly and polite! I'm so glad We choose them to install our new doors! the repairs they did were my fault, however the repairs were done under warranty! How many companies would do that? Thank you!!
- Manuel Moncada
Livermore, CA
I saw your advertisement in the newspaper and on TV. I was not happy with the last service/repair done by another company. So I gave you my business and I am very pleased that your service person took the time needed to gets me up and my garage door running once again. thank you.
- Lloyd Garbutt
Product:
Livermore, CA
The wife and I were more than pleased with our service by Antonio. He identified the problem and explained everything that needed done in detail and why..we felt he went beyond and we could tell he cared about his work..We feel Antonio is an asset to your Company
- Bruce Carpenter
Product:
Service Technician Team: Antonio Mendoza
Livermore, CA
Pablo was excellent! He quickly fixed the minor problem,
- William Bish
Pleasanton, CA
First time customer. Was completely satisfied with the work performed today. Our tech Mr. Phillip Nguyen arrived on time and wasted no time in affecting the repairs to our door, He took the time to answer my questions and offered his recommendations on future maintenance. Phillip was friendly and in my opinion a excellent representative for your company. I will use you services again when and if necessary.
- Robert Eisberg
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Service Technician Team: Phillip Nguyen
Pleasanton, CA
Tarvis was excellent. He explained all the options clearly and performed the work under the estimated time. He was very neat and prompt and did an excellent job.
- Frank H.
Product:
Service Technician Team: Travis Behn
Livermore, CA
Professionalism. Your estimator was thorough and accurate, and your installer was fast and efficient. The new door looks attractive and is works well.
- Nick Williams
Dublin, CA
Top notch expert repair! Travis assessed the issues and performed a swift and perfect repair. My garage door now closes properly with no hang ups. Thank you!!!
- Joe Carroll
Pleasanton, CA
Precision door Came out on Saturday afternoon and corrected Door from not opening.Broken spring! Same day service!!!
- Daryl Silva
Pleasanton, CA
Very happy with excellent service. Bravo Mario!
- Barbara Cunningham
Livermore, CA
Paul did an excellent job installing our new garage door opener and repairing the rollers on our garage door. He did everything quickly and efficiently. He left his work area clean and explained the operation of our new opener. He helped us with programming and explaining the phone app. We are very satisfied customers.
- Lori Rochin
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Service Technician Team: Paul Brinkman
Pleasanton, CA
Lorenzo was our service technician today. He called ahead, was on time, and walked us through the recommended service. He was very polite, professional, and solution AND customer focused. Repairs were made. He had the parts and time blocked out to complete it all. We appreciated his service and highly recommended this company AND Lorenzo! Thank you!
- Daniel Dias
Product:
Livermore, CA
Lorenzo did a great job diagnosing our opener problems, fixing them, doing basic maintenance, and identifying potential problems without inappropriate sales pressure. He even found a way to avoid unnecessary expenses! I am pleased I selected Precision, an East Bay located service, for this job.
- Brian Mayall
Livermore, CA
Another attempt at price gouging. $1000-$2000 estimate for a broken spring, depending on how far we wanted to take the repair. Had another company come by and is fixing it for $395 total final price. Wish I would have read the other reviews about my Tech before he got here. I would have cancelled. Apparently others have had the same experience. They must work on commission.
- Jody Vegas
Hi Ms. Vegas, I'm sorry to hear about your customer experience. We like to have a happy customer so I would love to chat with you and see if we can make this right. We always provide 3 quotes, at different price ranges as options, and we leave the option open to check with other companies if you're not 100% comfortable with the cost. We are not the cheapest company out there, or the most expensive, but we do try and be very professional and stand behind out work. Please feel free to give me a call when you have a chance. Thanks! Freddy Cespedes General Manager Precision Garage Door 510-785-9195
Pleasanton, CA
I was very pleased with my experience today specifically with the technician Sheridan Abad. He was prompt which was greatly appreciated. He was knowledgeable and took the time to explain what was needed to keep my garage door functioning properly. I would definitely recommend Precision Garage Door to my family and friends.
- Kristin Posey
Pleasanton, CA
My door and the associated hardware was in really bad shape. Technician Travis did an excellent job. He replaced the springs, rollers, cables, etc. It works like it is new.
- Linda M.
Product:
Service Technician Team: Travis Behn
Livermore, CA
Responds quickly when I asked for service.
- Dolores Duey
Livermore, CA
Jonathan Castro was great. Called prior to arriving at residence and was on time. Explained options for replacing garage door opener and did a thorough walk-through after installation.
- Richard Lee
Product:
Livermore, CA
The reason I choose Precision is they choose our company for work they needed, this reason doesn’t always turn out right! Well it did this time, your service man, Kyle Baxter was everything we want our employees to be. He was very knowledgeable, extremely polite. We were very pleased with the work and Yes I will recommend Precision to our friends!,we are considering new doors, our doors are over 32 years
- Manuel Moncada
Livermore, CA
Our door wouldn't work and Precision sent a technician out the same day. Kyle arrived at the start of the 2-hour window and fixed our problem in about 30 minutes. The $49 service call was well worth it. I highly recommend Kyle and Precision garage door.
- Michael Mccarthy
Livermore, CA
Last year we put a new door in our garage according to the employee we order special windows with a little starts beautiful door and we are very satisfied with the work so I ordered a new garage door for my daughter’s house this year with normal windows it is pretty door too but the different on price from last year to this year was a 1000.00 dlls more expensive and not a fancy like our door! But I really trust on this company excellent employees! Moises did the last door! I would recommend this company!!
- Olga Flores
Product:
(925) 482-6977
(925) 482-6977(510) 969-6700
(510) 969-6700(510) 298-3444
(510) 298-3444(925) 271-7818
(925) 271-7818(510) 398-4141
(510) 398-4141(925) 297-6761
(925) 297-6761(510) 619-9050
(510) 619-9050(925) 237-9540
(925) 237-9540Licenses
Contractor License#993539
If you are looking for service in the San Jose area, please visit:
precisiondoorsanjose.com
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com
Tony was professional, informative and solved our garage door problem. We needed a new motor/mechanism on one garage door. He installed that AND fixed an outdoor key pad, syncs to two cars and two doors. He took time to explain and show us how to make it work. He also provided information on new garage doors in which we were also interested. Thank you, Tony!
- Linda Neyer